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- All HBS Web
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- Research (1,418)
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- Faculty Publications (680)
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- 25 Apr 2014
- News
A model of service
a year on a modest budget of $100,000. She continues to volunteer at All Souls, and still manages the schools' component of the program. "My biggest accomplishment is getting younger people to understand that service should always be an... View Details
- 01 Mar 2023
- News
The Latest Model
firm. “We are engaged regularly to do simulations, mathematical modeling—stuff that wouldn’t look out of place in a dissertation chapter,” Hurder says. For example, EY hired Prysm to model whether blockchain could add value to public... View Details
- 01 Apr 2002
- News
Charting the Luminary Leadership in Professional Service Firms
dependent on their star talent and its motivation and productivity. As our economy shifts more toward “knowledge workers,” we believe that professional service firms will be a model for many other types of... View Details
- 01 Mar 2009
- News
Model Patient
as a national blueprint. Near-universal coverage, a pipe dream anywhere in the United States a few short years ago, is the chief reason that the state’s model has generated so much excitement. And the Bay State’s example has arguably put... View Details
- 01 Mar 2012
- News
Model Teamwork
Kungel, Paglia, and Bartels Investing in HBS Great Expectations Donor Spotlight Balanced Scorecard and Beer Game Go High-Tech FIELD 2: Global Intelligence FAQ Mike Johnston and Bill Spears Leading a 50th Reunion Campaign takes a special partnership, and the Class of... View Details
- 01 Feb 2000
- News
Financial Services 24/7
a routine part of most people's lives, there is no doubt that technology - especially Internet technology - is having a huge impact on the financial services industry. With much hype and headlines, Web trading has revolutionized the... View Details
Keywords: Susan Young
- 01 Sep 2013
- News
HBS's Unique Economic Model
Rick Melnick Harvard Business School is renowned for educating leaders who make a difference in the world. Less well known is the economic model that enables HBS to do this—model that is unique in higher education. HBS is a living example... View Details
- 16 Jul 2016
- News
Angie’s List Introduces 'Freemium' Model
Angie’s List CEO Scott Durchslag (MBA 1991) has made many changes to the venerable home-service review website since taking the helm in September 2015, including the creation of a new technology platform for the site. He announced the biggest shift to date last week:... View Details
- 06 Jan 2015
- News
Digital Business Models Should Have to Follow the Law, Too
- 15 Jan 2018
- News
A Better Business Model for Fighting Cancer
- 15 Sep 2010
- News
A Model for Free Schools in Britain
- 24 Apr 2014
- News
Improving the service experience requires excellence—but not in everything
Frei. “The number-one obstacle to excellence may be an emotional one.” Frei’s research demonstrates that a successful service model must be designed to allow all employees—not just the “heroes”— to deliver... View Details
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
institutions, Frei, Evenson, and Harker created a model demonstrating precise links between three main elements (or "drivers") of superior service delivery: effective people, effective internal processes,... View Details
- 01 Dec 2015
- News
Research Brief: What Makes a Mobile Money Service Thrive in an Emerging Market?
Sachdev (MBA 2013) found that the companies that thrived shared five common traits. In a recent working paper, Lal and Sachdev lay out these best practices, which include an open and flexible regulatory structure, business models that... View Details
Keywords: Erin Peterson
- 01 Dec 2020
- News
New News
exciting. Michael Aft: We exist because traditional media is struggling. There are perverse incentives tied to the ad-revenue model that have made it challenging to consume high-quality content, and that’s true for everything from general... View Details
- 10 Aug 2017
- News