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- 12 Jan 2023
- News
10 Ways to Boost Customer Satisfaction
- 22 May 2014
- News
Your Banker Wants To Know If You Are Pregnant
- 01 Dec 2023
- News
Happier-ness at Work
Professor Arthur Brooks and Oprah Winfrey get the good news/bad news out of the way on page 5 of their new book, Build the Life You Want: The Art and Science of Getting Happier. “If the secret to total happiness existed, we would have all found it by now,” they write.... View Details
- 01 Mar 2005
- News
Turkish Delight
transform Turkey into a successful, modern country — and I have a lot of faith in his ability to pull that off — the relationship between the West and the Muslim world will look very different.” Byford’s interest in politics dates back to... View Details
- 01 Mar 2003
- News
Service with a Smile
data from 111 workers — college students who labored in service jobs — the pair measured job satisfaction and its relationship to whether workers were being asked to hide or exaggerate emotions. Their study,... View Details
- 01 Mar 2018
- News
Money (Actually) Can Buy Happiness
life, we make these types of decisions with our partners. We have some data now on time-saving purchases and heterosexual couples. The general pattern is that time-saving purchases promote relationship View Details
Keywords: April White
- 16 Sep 2015
- News
Rethink pricing to create shared—and expanded—value
revenue and increased consumer satisfaction and loyalty. First, focus on relationships rather than transactions (see customers as “people, not wallets”). Be proactive by setting prices that benefit both the... View Details
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
a direct effect on retention of existing clients and can have a significant impact on acquiring new business. The result is that satisfaction is based on how well an institution meets and exceeds a customer's expectations in every... View Details
- 01 Mar 2014
- News
Case Study: Gazelle's New Predators
initial revenue push, but the critical move might be to redefine Gazelle around a model of exchanging a product for cash and then extending more product lines. That could lead to relationships with vendors, retailers, and manufacturers... View Details
- 01 Sep 2018
- News
Ask the Expert: Delivering the Goods
relevant? —Rodrigo Abdalla (PLDA 15, 2014) REISNER: If, in spite of regulatory and political pressures, the USPS is permitted to build a long-term, trusted relationship with its carriers and customers, it can continue to change to meet... View Details
Keywords: Jen McFarland Flint
- 01 Jun 1997
- News
New Releases
a quantifiable set of relationships that directly links profit and growth not only to customer loyalty and satisfaction but to employee loyalty, satisfaction, and productivity. The authors emphasize that... View Details
- 01 Dec 1997
- News
1997 Placement Data Reflect January Cohort's Success
indicated little or no difference between the two cohorts as they made the transition from student to working MBA. On average, the 245 members of the January cohort reported equal satisfaction with their job offers, received the same... View Details
- 10 Apr 2023
- News
Health Care Systems Need to Better Understand Patients as Consumers
- 01 Sep 2013
- News
Faculty Opinion: No Magic Bullet
to effectiveness in your current job? Do you take ownership of focusing on those tasks? Character and leadership. Do you speak up and generally act like an owner in your job? Relationships. You won't reach your potential all by yourself. You will need to cultivate... View Details
- 14 May 2021
- News
4 Strategies to Simplify the Customer Journey
- 15 Dec 2024
- News
Crucible: Give It Up
been an easy recipe for the satisfaction of looking beyond oneself and connecting with others for a common purpose. There’s nothing like helping kids overcome adversity and teaching them one doesn’t have to merely live with a result; one... View Details
- 02 Jan 2018
- News
Reconsidering Retirement
fiduciary standard for clients. Rebalance now has $525 million under management, but the real satisfaction comes from seeing clients discover a smarter way to save for retirement. “Our clients are smart, and they know that something... View Details
- 25 Jun 2024
- News
On the Move: Alexis DePree (MBA 2007)
When Nordstrom announced the promotion of Alexis DePree (MBA 2007) to COO in early June, media outlets noted DePree’s expanded, end-to-end role in managing operations and customer experience in an increasingly complex retail environment. DePree joined Nordstrom in... View Details
- 13 Jul 2016
- News
From Money to Ministry
He handled lending for the airline and aerospace industry during deregulation and many reorganizations. “I learned about relationship banking, as opposed to now, where it’s all about the deal, all quite transactional, to my dismay.”... View Details
Keywords: Margie Kelley