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- 2024
- Working Paper
Rapport in Organizations: Evidence from Fast Food
By: Achyuta Adhvaryu, Parker Howell, Anant Nyshadham and Jorge Tamayo
Common identity often provides a foundation for workplace rapport. Using personnel and productivity data from a large fast food chain in Colombia, we study whether mismatched gender identity across managers and workers affects the team’s ability to deal with demand... View Details
Keywords: Productivity; Workplace Relationships; Rapport; Managers; People Management; Labor Allocation; Staffing; Scheduling; Quick-serve Restaurants; Management; Relationships; Gender; Labor and Management Relations; Organizational Change and Adaptation; Employees; Food and Beverage Industry; Colombia
Adhvaryu, Achyuta, Parker Howell, Anant Nyshadham, and Jorge Tamayo. "Rapport in Organizations: Evidence from Fast Food." Harvard Business School Working Paper, No. 24-032, November 2023. (Revised August 2024.)
- 25 Jun 2024
- Research & Ideas
Rapport: The Hidden Advantage That Women Managers Bring to Teams
communication and rapport between managers and employees. In this case, the manager may not have scheduled the fast-food stations properly, forcing an overtaxed employee to juggle both packaging meals and taking orders. With an improperly... View Details
- 09 Apr 2013
- News
Pourquoi Amazon a réussi là où Sony a échoué
- 21 Sep 2012
- News
A Presidential Campaign Should Be a Conversation
- 13 Jun 2014
- Working Paper Summaries
Handshaking Promotes Cooperative Dealmaking
- Web
HBS Working Knowledge – Harvard Business School Faculty Research
customer experience. Female managers are more adept at building rapport among mixed-gender teams, which can improve an organization’s performance, says research by Jorge Tamayo. The Harvard Business School Faculty Summer Reader 2024 by... View Details
- 15 Mar 2024
- HBS Case
Let's Talk: Why It's Time to Stop Avoiding Taboo Topics at Work
topics workplaces should consider addressing Talking openly doesn’t just build rapport among teams; it’s also good for business, Wing says. Here are five important issues workplaces tend to avoid but should learn how to thoughtfully... View Details
Keywords: by Avery Forman
- 02 Apr 2024
- Research & Ideas
Employees Out Sick? Inside One Company's Creative Approach to Staying Productive
easily move people around to cover a wider range of absent colleagues. This is just one way rapport in the workplace seems to be critical in enabling productivity. This project is between fellow managers, but in the fast food context in... View Details
- Web
Getting Started - Christensen Center for Teaching & Learning
offers advice for establishing a strong rapport with students. Transcript Qualities of Effective Teachers Tom Piper Professor Piper describes the most important qualities a teacher needs to be effective as a discussion leader in a... View Details
- 01 Mar 2024
- News
In Harmony
Kim at Seoul’s government-built Hoehyeon “Citizens’ Apartments.” Opened in 1970, it stands as a reminder of a Korea from a very different era. Like so many South Koreans of a certain age, Michael ByungJu Kim (MBA 1990) lives in a country where the past lingers,... View Details
- Blog
What Can You Do to Foster Gender Equity?
meaningful time with those who don't share your identity. It might take additional time to build rapport with employees and colleagues who don't share your background, but they need and want the same kind of face time, support, and... View Details
- 04 May 2020
- Blog Post
6 Things You Should Know About the HBS/HKS Joint Degree
they view you and whether your narrative sounds true to who you are. Start brainstorming about potential recommenders and continue to develop your rapport with them because their support can go a long way in polishing your application.... View Details
- 01 Mar 2024
- News
Alumni and Faculty Books and Podcasts
the first decade of your professional journey. How do you decode office politics, advocate for yourself, or deal with that one troublesome coworker? This guide is your blueprint to workplace success. You’ll learn to cultivate rapport with... View Details
- 07 Jun 2021
- Book
9 Tips from an Expert Fundraiser: Help Donors 'Invest in Their Passion'
with a donor. Donor attention span, particularly at the beginning of a meeting, can be limited. You need to build interest and get the hook in quickly. When you have their attention and rapport has been established, you can then get into... View Details
Keywords: by Danielle Kost
- 11 Mar 2024
- News
In Harmony
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, my name is Julia Hanna; I’m an associate editor at the HBS Alumni Bulletin. Last November I flew to Seoul, South Korea to interview Michael Kim (MBA 1990) of MBK Partners. Often referred to as one of... View Details
- 13 Aug 2021
- Research & Ideas
Managers, Here’s How to Bond with New Hires Remotely
For senior managers at many firms, the shift to remote work during the COVID-19 pandemic came with a huge concern: Would the loss of in-person conversations keep them from mentoring or simply establishing rapport with employees,... View Details
Keywords: by Lane Lambert
- 02 Apr 2018
- Research & Ideas
Is 'Gut Feel' a Good Reason to Invest in a Startup?
rapport with entrepreneurs. The second type of investors, which Huang calls “syncopated investors,” reverse that process, focusing first on whether they relate to entrepreneurs on an emotional level—judging whether a fledgling company has... View Details
- 30 Sep 2020
- Blog Post
Reflecting on my service
military doesn’t just train you how to run towards the sound of bullets; it teaches you how to control the chaos, how to tackle seemingly insurmountable obstacles, how to build and lead teams with rapport and respect. And so as the... View Details
- 19 May 2020
- Blog Post
The Aspen Fellowship: MBA Student Launches Program Supporting Black Undergrads
your family members, and it is crucial that you are encouraging, helpful, and in it as a team-player. Build rapport with your teammates and finding ways to help them before asking for their help is crucial it will often make its way back... View Details
- 06 Aug 2020
- Research & Ideas
Who Will Give You the Best Professional Guidance?
an adviser too early before you’ve established a rapport and figured out how they can be helpful. There are a lot of bad actors out there just looking for free equity. External coach External coaches are objectively focused on... View Details
Keywords: by Julia B. Austin