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  • All HBS Web  (39)
    • News  (24)
    • Research  (9)
    • Multimedia  (2)
  • Faculty Publications  (6)

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  • All HBS Web  (39)
    • News  (24)
    • Research  (9)
    • Multimedia  (2)
  • Faculty Publications  (6)
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  • October 2004 (Revised December 2005)
  • Case

Rakuten

By: F. Warren McFarlan, Andrew P. McAfee, Thomas R. Eisenmann and Masako Egawa
Rakuten, a native Japanese, e-commerce start-up and highly successful company, is expanding into new categories and new countries. It must figure out how to continue its trajectory of growth and profitability. A rewritten version of an earlier case. View Details
Keywords: Business Growth and Maturation; Global Strategy; Growth and Development Strategy; Technology Industry; Retail Industry; Japan
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McFarlan, F. Warren, Andrew P. McAfee, Thomas R. Eisenmann, and Masako Egawa. "Rakuten." Harvard Business School Case 305-050, October 2004. (Revised December 2005.)
  • July 2005
  • Teaching Note

Rakuten (TN)

By: F. Warren McFarlan
Teaching Note to (9-305-050). View Details
Keywords: Service Industry; Japan
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McFarlan, F. Warren. "Rakuten (TN)." Harvard Business School Teaching Note 306-011, July 2005.
  • 2004
  • Case

Rakuten in 2005

By: Hirotaka Takeuchi
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Takeuchi, Hirotaka. "Rakuten in 2005." 2004.
  • August 2011 (Revised April 2013)
  • Case

Language and Globalization: 'Englishnization' at Rakuten (A)

By: Tsedal Neeley
Hiroshi Mikitani, the CEO of Rakuten, (Japan's largest online retailer), is at the helm of an organization that is rapidly expanding into global markets. In a critical stride toward becoming the world's No. 1 Internet services company, Mikitani announces... View Details
Keywords: Teaching; Human Capital; Change Management; Transformation; Social Enterprise; Communication Strategy; Internet and the Web; Disruptive Innovation; Organizational Change and Adaptation; Strategic Planning; Leadership; Global Strategy; Technology Industry; Retail Industry; Japan
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Neeley, Tsedal. "Language and Globalization: 'Englishnization' at Rakuten (A)." Harvard Business School Case 412-002, August 2011. (Revised April 2013.)
  • November 2011 (Revised June 2016)
  • Teaching Note

Language and Globalization: 'Englishnization' at Rakuten (A) & (B)

By: Tsedal Neeley
Keywords: Spoken Communication; Cross-Cultural and Cross-Border Issues; Globalization
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Neeley, Tsedal. "Language and Globalization: 'Englishnization' at Rakuten (A) & (B)." Harvard Business School Teaching Note 412-083, November 2011. (Revised June 2016.)
  • 16 Nov 2017
  • Cold Call Podcast

Language and Globalization: The Mandate to Speak English at Rakuten

Keywords: Re: Tsedal Neeley; Retail; Electronics
  • 19 Mar 2012
  • HBS Case

HBS Cases: Overcoming the Stress of ‘Englishnization’

astonished," said an engineer interviewed after the announcement. "Many Rakuten employees are allergic to English." “If they don't have a language strategy, they'll regret it” In a company where just 10 percent of all... View Details
Keywords: by Kim Girard
  • 03 Mar 2003
  • Research & Ideas

The Basics of Consumer Marketing in Asia

consumerswould buy anything on the Internet.— Hiroshi Mikitani of Rakuten Brands also tend to be highly localized. "You may find one brand very popular in Beijing and not be able to find it in Guangzhou at all," he said. Rob... View Details
Keywords: by Julie Jette
  • 20 Sep 2011
  • First Look

First Look: September 20

this case:http://cb.hbsp.harvard.edu/cb/product/712402-PDF-ENG Language and Globalization: 'Englishnization' at Rakuten Tsedal NeeleyHarvard Business School Case 412-002 Hiroshi Mikitani, the CEO of Rakuten... View Details
Keywords: Sean Silverthorne
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