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  • All HBS Web  (10,255)
    • People  (14)
    • News  (2,547)
    • Research  (6,427)
    • Events  (51)
    • Multimedia  (23)
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  • January 1989
  • Background Note

Managing Information Technology: System Development

By: James I. Cash Jr. and Thomas H. Davenport
Provides an overview of the system development process in large organizations. Describes traditional life cycle approaches as well as more recent methods, e.g., prototyping. The objective is to familiarize students with the terminology and issues involving system... View Details
Keywords: Design; Information Technology; System
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Cash, James I., Jr., and Thomas H. Davenport. "Managing Information Technology: System Development." Harvard Business School Background Note 189-132, January 1989.
  • Article

Managing Information Systems by Committee

By: R. L. Nolan
Keywords: Information; System; Groups and Teams
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Nolan, R. L. "Managing Information Systems by Committee." Harvard Business Review 60, no. 4 (July–August 1982).
  • April 1987 (Revised January 1988)
  • Background Note

Managing Information Technology: System Development Project Management

By: Lynda M. Applegate
Keywords: Information Technology; System; Projects; Management
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Applegate, Lynda M. "Managing Information Technology: System Development Project Management." Harvard Business School Background Note 187-149, April 1987. (Revised January 1988.)
  • 2025
  • Working Paper

Managing Remote Work Quality: Evidence from Auditing Management Systems Standards

By: Ashley Palmarozzo, Michael W. Toffel and Melissa Ouellet
Remote work has become more common, providing operational flexibility and productivity benefits, but questions remain about whether and how it affects work quality. We investigate the quality effects of remote work in a context in which remote work separates workers... View Details
Keywords: Audit; Auditing; Remote Work; Compliance; Assessment; Environment; Management Systems; Quality Management; Quality Management System; Quality; Operations; Supply Chain Management; Environmental Management; Safety
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Palmarozzo, Ashley, Michael W. Toffel, and Melissa Ouellet. "Managing Remote Work Quality: Evidence from Auditing Management Systems Standards." Harvard Business School Working Paper, No. 24-002, July 2023. (Revised February 2025.)
  • Research Summary

Performance Management Systems in Healthcare

By: Susanna Gallani
Performance management in healthcare provider organizations presents particular challehges, motivate by historical industry practices, market structures and dynamics, and cultural peculiarities. Through her research studies and case studies, Prof. Gallani explores... View Details
Keywords: Performance Management; Compensation; Incentive Systems; Burnout; Health Industry
  • July 1991 (Revised September 1995)
  • Case

Eastman Kodak Co.: Managing Information Systems Through Strategic Alliances

By: Lynda M. Applegate
In January 1988, Colby Chandler, Kodak CEO, created the Corporate Information Systems (CIS) and appointed Katherine Hudson head. She at once became the first head of IT and first woman corporate vice president in the company. Throughout 1989, Hudson inaugurated a... View Details
Keywords: Corporate Strategy; Information Technology; Partners and Partnerships; Organizational Structure; Success; Trends; Information Management; Service Operations; Manufacturing Industry
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Applegate, Lynda M. "Eastman Kodak Co.: Managing Information Systems Through Strategic Alliances." Harvard Business School Case 192-030, July 1991. (Revised September 1995.)

    Personal Relationships and Enforcement of Management Controls: An Analysis of Punishments for Perpetrators of Economic Crimes

    To explore how companies enforce management control systems, we examine whether social relationships influence the severity and consistency of punishments for main perpetrators of corporate economic crimes. We find wide variation in rates of dismissal and... View Details
    • May 1991 (Revised January 2017)
    • Teaching Note

    Turner Construction Co.: Project Management Control Systems

    By: Robert Simons
    Teaching Note for Turner Construction Company: Project Management Control Systems (190-128) View Details
    Keywords: Strategy; Execution; Control Systems; Performance Measurement; Projects; Management; Construction Industry
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    Simons, Robert. "Turner Construction Co.: Project Management Control Systems." Harvard Business School Teaching Note 191-124, May 1991. (Revised January 2017.)
    • January 1989
    • Background Note

    Managing Information Technology: Computer Systems and Components

    By: James I. Cash Jr. and Thomas H. Davenport
    Keywords: Management; Information Technology; Information Infrastructure
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    Cash, James I., Jr., and Thomas H. Davenport. "Managing Information Technology: Computer Systems and Components." Harvard Business School Background Note 189-130, January 1989.
    • March 1987
    • Background Note

    How Information Technology Is Changing Management Control Systems

    By: William J. Bruns Jr.
    Keywords: Information Technology; Change; Management Systems
    Citation
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    Bruns, William J., Jr. "How Information Technology Is Changing Management Control Systems." Harvard Business School Background Note 187-139, March 1987.
    • 1992
    • Manual

    Instructors Manual for Corporate Information Systems Management

    By: J. I. Cash Jr.
    Keywords: Information Management
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    Cash, J. I., Jr. Instructors Manual for Corporate Information Systems Management. Homewood, IL: Irwin, 1992.
    • Research Summary

    Cost Management Systems

    By: Robert S. Kaplan
    Robert S. Kaplan continues to explore the design and use of activity-based cost management systems for manufacturing and service companies. His most recent work, done collaboratively with Professor Michael E. Porter, applies time-driven activity-based costing (TDABC)... View Details
    • Research Summary

    Performance Management Systems

    By: Robert S. Kaplan
    Kaplan's research on performance management systems includes further applications of strategy maps and The Balanced Scorecard for effective strategy execution. His recent research... View Details
    • March 1989 (Revised September 1995)
    • Background Note

    Management Support Systems

    By: Lynda M. Applegate
    Provides a technical overview of executive information systems. View Details
    Keywords: Management Systems
    Citation
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    Applegate, Lynda M. "Management Support Systems." Harvard Business School Background Note 189-159, March 1989. (Revised September 1995.)
    • 1991
    • Chapter

    Executive Information Systems

    By: L. M. Applegate
    Keywords: Information Management; Knowledge Management
    Citation
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    Applegate, L. M. "Executive Information Systems." In Macmillan Encyclopedia of Computing, edited by G. Davis. New York: Macmillan Publishing, 1991.
    • January 1975 (Revised June 1975)
    • Case

    Honeywell Information Systems

    By: Benson P. Shapiro
    Keywords: Information Technology; Information Technology Industry
    Citation
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    Shapiro, Benson P. "Honeywell Information Systems." Harvard Business School Case 575-047, January 1975. (Revised June 1975.)
    • 1973
    • Book

    Information Systems Administration

    By: F. W. McFarlan, R. L. Nolan and D. P. Norton
    Keywords: Information Management
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    McFarlan, F. W., R. L. Nolan, and D. P. Norton. Information Systems Administration. New York: Holt, Rinehart and Winston, 1973.
    • August 1995 (Revised August 1995)
    • Background Note

    Managing Information Technology in the 1990s: Information Management

    By: Lynda M. Applegate and Geoffrey Bock
    Provides an overview of information management technology, including hierarchical, relational, and object-oriented databases, document management systems, and hypertext. View Details
    Keywords: Management; Information Technology
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    Applegate, Lynda M., and Geoffrey Bock. "Managing Information Technology in the 1990s: Information Management." Harvard Business School Background Note 196-036, August 1995. (Revised August 1995.)
    • January–February 2022
    • Article

    Operational Disruptions, Firm Risk, and Control Systems

    By: William Schmidt and Ananth Raman
    Operational disruptions can impact a firm's risk, which manifests in a host of operational issues, including a higher holding cost for inventory, a higher financing cost for capacity expansion, and a higher perception of the firm's risk among its supply chain partners.... View Details
    Keywords: Operational Risk; Operational Disruptions; Information Asymmetry; Control Systems; Operations; Disruption; Risk Management
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    Schmidt, William, and Ananth Raman. "Operational Disruptions, Firm Risk, and Control Systems." Manufacturing & Service Operations Management 24, no. 1 (January–February 2022): 411–429.
    • July 1988 (Revised October 1989)
    • Case

    Bachman Information Systems

    Citation
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    Konsynski, Benn R. "Bachman Information Systems." Harvard Business School Case 189-027, July 1988. (Revised October 1989.)
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