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Show Results For
- All HBS Web
(1,375)
- People (4)
- News (676)
- Research (529)
- Events (4)
- Multimedia (5)
- Faculty Publications (37)
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- March 2021
- Article
Last Place Aversion in Queues
By: Ryan W. Buell
This paper documents the effects of last place aversion in queues and its implications for customer experiences and behaviors as well as for operating performance. An observational analysis of customers queuing at a grocery store, and four online studies in which... View Details
Keywords: Behavioral Operations; Queues; Reference Effects; Last Place Aversion; Transparency; Customers; Behavior; Satisfaction; Service Operations
Buell, Ryan W. "Last Place Aversion in Queues." Management Science 67, no. 3 (March 2021): 1430–1452.
- 02 Feb 2018
- Working Paper Summaries
Last Place Aversion in Queues
- 01 Jun 2018
- News
Research Brief: Lessons from Last Place
way or another, the experience of waiting touches all of us,” says Associate Professor Ryan Buell. His recent working paper, “Last Place Aversion in Queues,” examines the human tendency to be uncomfortable... View Details
Keywords: Jennifer Myers
- 01 Mar 2005
- News
Last Look
you on what we have learned in the next issue. Thank you! Last issue’s LAST LOOK: Readers Joe Kaminski (MBA ’71), John Rees (MBA ’72), Paul Restaino (MBA ’71), and Jim Stanton (MBA ’73) wrote to inform us... View Details
- 01 Sep 2005
- News
Last Look
you on what we have learned in the next issue. Thank you! Last issue’s LAST LOOK: Thanks to Floyd Bradley (MBA ’75), Vern Brown (MBA ’74), Laurence Golding (MBA ’84), and Olivier Manuel (MBA ’03) who, along... View Details
- 01 Oct 1996
- News
Lasting Impressions
Morgado, former CEO of Warner Music, to build a music and entertainment business in China." Feeley also serves as that venture began a phase-out last year, leaving Feeley extra time to invest in the startup of his new firm. "I realized in... View Details
Keywords: Deborah E. Blagg
- 11 Jan 2021
- Blog Post
Finding My Place at HBS
spent six years living in New York and Switzerland and that I built my career in public accounting and finance. Harvard—and the Ivy League for that matter—always felt like a place for other people. I’ve been through transitions before. I... View Details
- 01 Feb 2000
- News
No Place Like Home
Decent, affordable, and stable housing is a basic human necessity; it is also a prerequisite for maintaining a productive national work force. The bottom line speaks clearly: there's no place like home. A Wake-up Call View Details
Keywords: Garry Emmons
- 15 Feb 2011
- News
Placing your company in historical context
- December 16, 2019
- Article
Why Your Startup Won't Last
By: Ranjay Gulati and Vasundhara Sawhney
Why do some startups that have crossed the threshold of “product-market fit” and have a viable business model still fail? This article begins by exploring the argument that most startups need more professionalization to thrive. Founders resist putting in place... View Details
Gulati, Ranjay, and Vasundhara Sawhney. "Why Your Startup Won't Last." HBR Ascend (December 16, 2019).
- July 2024
- Article
Demographic 'Stickiness': The Demographic Identity of Departing Group Members Influences Who Is Chosen to Replace Them
By: Edward H. Chang and Erika Kirgios
People tasked with replacing a departing group member are disproportionately likely to choose a replacement with the same demographic identity, leading to demographic “stickiness” in group composition. We examine this effect in 2,163 U.S. federal judge appointments... View Details
Chang, Edward H., and Erika Kirgios. "Demographic 'Stickiness': The Demographic Identity of Departing Group Members Influences Who Is Chosen to Replace Them." Management Science 70, no. 7 (July 2024): 4236–4259.
- 21 Dec 2017
- News
A Decent Place to Live
Humanity International. What attracted me there was this very simple and radical notion we have that everyone deserves a decent place to live. “If you think about it, home affects where you go to school, your education prospects. It... View Details
- 26 Feb 2009
- News
Last Look - March 2009
Barbara Sommer Feigin (HRPBA ’60) wrote, “HRPBA program ‘girls’ attended a joint class with their HBS male counterparts across the river at the B-School! It probably took place in the winter or spring of 1960.” Katrina Pugh Sloan wrote... View Details
- 23 Jan 2018
- News
Britain Isn't The Only Place With A Loneliness Problem
- 28 Jun 2021
- Blog Post
7 Things HBS Taught Me the Last 2 Years
They’ll open doors to a future career opportunity, introduce you to your significant other, or even help you get that hard-to-find restaurant reservation (this happened to me!). The people are what make this place truly one of a kind, and... View Details
- 11 Oct 2004
- Research & Ideas
Four Ways to Create Lasting Change
systems and processes. Moreover, the firm had experienced a slight decline in performance and increasing competition from major rivals prior to his arrival. We were intrigued by the changes taking place at Alpha, particularly as we... View Details
Keywords: by Martha Lagace
- 23 Jul 2001
- Research & Ideas
Looking for CEOs in All the Wrong Places
business publication, for example, recently cited a survey that found that two-thirds of the world's largest companies had replaced their CEOs since 1995. More than one thousand left US companies last year alone. Khurana's interest in CEO... View Details