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- All HBS Web
(7,640)
- People (43)
- News (2,267)
- Research (3,670)
- Events (16)
- Multimedia (16)
- Faculty Publications (2,109)
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- 18 Apr 2023
- News
The Rebirth of Software as a Service
- 07 Nov 2014
- News
Taylor Swift and the Economics of Music as a Service
- 01 Dec 2011
- News
At Your Service
notes Frei, the UPS Foundation Professor of Service Management. Morriss, the cofounder and managing director of the Concire Leadership Institute, which advises managers in the public, private, and nonprofit sectors, says that View Details
Keywords: Deborah Blagg; customer service; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
- 25 Apr 2014
- News
A model of service
Through 20 years spent as director of All Souls Soup Kitchen in New York City, Ashley Garrett (MBA 1987) transformed volunteer work into an educational experience for students. At All Souls, a feeding... View Details
- 01 Mar 2003
- News
Service with a Smile
when one is angry or disappointed as an example, Roberts and Côté advise employers to “minimize the frequency of unpleasant emotions that employees need to suppress.” Thus, as Roberts said in View Details
- 18 Jun 2015
- News
Three Bright Lights in American Infrastructure
- 01 Apr 2002
- News
Charting the Luminary Leadership in Professional Service Firms
priorities of the business.” Because this alignment is difficult to accomplish, they argue, “it creates a powerful competitive advantage.” How does a professional service firm... View Details
- 01 Sep 2013
- News
Beantown as a Beacon
replicated elsewhere. Here are a few Boston-born ideas highlighted by the event's panelists that appear ready for export. TWO BIRDS, ONE JOB Attacking poverty and a national labor shortage While serving... View Details
- 11 Feb 2015
- News
Dedicated to a public service mission
Wrendon Hunt (MBA 2012) was raised to be an upstander. “My father always talked about serving causes greater than ourselves,” says Hunt, who is a 2014–2015 White House Fellow. He describes his yearlong appointment at the Department of... View Details
- 11 Jun 2013
- News
‘Financialization’ as a Cause of Economic Malaise
- 26 Sep 2018
- News
Funding the Earth’s Natural Infrastructure
centuries from now. As cofounder of the Northern Virginia Conservation Trust, Coady has helped to conserve almost 4,000 acres of the peninsula, creating the Crow’s Nest Natural Area Preserve, a popular... View Details
Keywords: April White
- 18 May 2015
- News
Changing the conversation on US infrastructure challenges
areas such as public transit, cell phone and Internet service, and efficient rail, air, and highway transportation. Inspired by ideas that emerged during the summit, Kanter traveled throughout the country to gather facts, figures, and... View Details
- 17 Apr 2018
- News
Financial services firms expecting a hard Brexit, survey shows
- 24 Apr 2014
- News
Recasting environmentalism as a smart financial investment
attractive business returns,” says Tercek. “Compared with man-made solutions, natural infrastructure often works better, costs less, and appreciates in value over time. And it provides a host of important... View Details
- 25 Jun 2012
- News
Complexity Kills: Keeping Customer Service Simple
- 01 Feb 2000
- News
Financial Services 24/7
Wingspanbank has joined with Lycos Inc. and Juno Online Services in an effort to attract more clients, and it is banking on retaining customers by offering benefits such as discounts when using View Details
Keywords: Susan Young
- 02 Nov 2015
- News
The Secret Sauce of the Service Sector
- 01 Dec 2010
- News
Three Recognized for Service
is chairman of E.D. Bullard Company in Lexington, Kentucky, and has served as a volunteer for twenty years. Corbett, COO of New York–based EMI Music Publishing, one of the world’s leading music companies,... View Details
Keywords: awards
- 01 Apr 1999
- News
Alumni Career Services Update
they're amazed at the breadth of the School's career services for graduates." In addition to a twice-monthly Jobs newsletter, available by subscription or free to alumni on the Web, these View Details
Keywords: Eileen K. McCluskey
- 01 Dec 2017
- News
In Service of Others
a very good idea.” “Serving in the military is a tremendous leadership experience,” Zak says. “Officers eat last. We are trained to understand that the lives of others matter more than ours. It’s about the... View Details