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- All HBS Web
(2,687)
- News (682)
- Research (1,697)
- Events (20)
- Multimedia (1)
- Faculty Publications (946)
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- Awards
Best Paper in Management Science
By: Feng Zhu
Finalist for the 2015 Management Science Best Paper Award in Information Systems for “Responses to Entry in Multi-Sided Markets: The Impact of Craigslist on Local Newspapers” (Management Science, February 2014) with Robert Seamans. View Details
- January 1975 (Revised June 1975)
- Case
Honeywell Information Systems
Shapiro, Benson P. "Honeywell Information Systems." Harvard Business School Case 575-047, January 1975. (Revised June 1975.)
- 1973
- Book
Information Systems Administration
By: F. W. McFarlan, R. L. Nolan and D. P. Norton
Keywords: Information Management
McFarlan, F. W., R. L. Nolan, and D. P. Norton. Information Systems Administration. New York: Holt, Rinehart and Winston, 1973.
- July 1988 (Revised October 1989)
- Case
Bachman Information Systems
Konsynski, Benn R. "Bachman Information Systems." Harvard Business School Case 189-027, July 1988. (Revised October 1989.)
- January–February 2022
- Article
Operational Disruptions, Firm Risk, and Control Systems
By: William Schmidt and Ananth Raman
Operational disruptions can impact a firm's risk, which manifests in a host of operational issues, including a higher holding cost for inventory, a higher financing cost for capacity expansion, and a higher perception of the firm's risk among its supply chain partners.... View Details
Keywords: Operational Risk; Operational Disruptions; Information Asymmetry; Control Systems; Operations; Disruption; Risk Management
Schmidt, William, and Ananth Raman. "Operational Disruptions, Firm Risk, and Control Systems." Manufacturing & Service Operations Management 24, no. 1 (January–February 2022): 411–429.
- January 1989
- Background Note
Managing Information Technology: System Development
By: James I. Cash Jr. and Thomas H. Davenport
Provides an overview of the system development process in large organizations. Describes traditional life cycle approaches as well as more recent methods, e.g., prototyping. The objective is to familiarize students with the terminology and issues involving system... View Details
Cash, James I., Jr., and Thomas H. Davenport. "Managing Information Technology: System Development." Harvard Business School Background Note 189-132, January 1989.
- July 1986 (Revised August 1986)
- Case
Frito-Lay, Inc.: Funding for Information Systems
Frito-Lay, Inc., a large snack foods company, has adopted a new method for allocating information systems resources. The method and its rationale are described in detail, along with user reactions. The new scheme is simple, but is it an improvement? Will it be... View Details
Keywords: Resource Allocation; Information Technology; Manufacturing Industry; Food and Beverage Industry
Vitale, Michael R. "Frito-Lay, Inc.: Funding for Information Systems." Harvard Business School Case 187-012, July 1986. (Revised August 1986.)
- August 1986 (Revised May 1989)
- Case
Honeywell Information Systems (B)
Corey, E. Raymond. "Honeywell Information Systems (B)." Harvard Business School Case 587-072, August 1986. (Revised May 1989.)
- 1975
- Book
The Information Systems Handbook
By: F. W. McFarlan and R. L. Nolan
Keywords: Information Management
McFarlan, F. W. and R. L. Nolan, eds. The Information Systems Handbook. Homewood, IL: Dow Jones-Irwin, 1975.
- Article
Managing Information Systems by Committee
By: R. L. Nolan
Nolan, R. L. "Managing Information Systems by Committee." Harvard Business Review 60, no. 4 (July–August 1982).
- April 1987 (Revised July 1989)
- Case
Lockheed-Georgia Co.: Executive Information Systems
Applegate, Lynda M. "Lockheed-Georgia Co.: Executive Information Systems." Harvard Business School Case 187-135, April 1987. (Revised July 1989.)
- Fast Answer
Geographic Information Systems (GIS) Tools
selection. Access to is database is provided through Harvard University’s Esri site license, only for HUID holders. ArcGIS is available to Harvard affiliates only within the Harvard network. ArcGIS enables you to create, organize, and share geographic... View Details
- July 1988 (Revised March 1990)
- Case
Grumman Corp.: Business Information System
Applegate, Lynda M. "Grumman Corp.: Business Information System." Harvard Business School Case 188-061, July 1988. (Revised March 1990.)
- 2017
- Working Paper
Digital Agility: The Impact of Software Portfolio Architecture on IT System Evolution
By: Alan MacCormack, Robert Lagerström, Martin Mocker and Carliss Y. Baldwin
The modern industrial firm increasingly relies on software to support its competitive position. However, the uncertain and dynamic nature of today’s global marketplace dictates that this software be continually evolved and adapted to meet new business challenges. This... View Details
Keywords: Information Systems; Software; Architecture; Modularity; Agility; Coupling; Applications and Software; Design; Decisions; Performance
MacCormack, Alan, Robert Lagerström, Martin Mocker, and Carliss Y. Baldwin. "Digital Agility: The Impact of Software Portfolio Architecture on IT System Evolution." Harvard Business School Working Paper, No. 17-105, May 2017. (Revised October 2017.)
- October 1994 (Revised March 1999)
- Case
Ritz-Carlton: Using Information Systems to Better Serve the Customer
By: W. Earl Sasser, Thomas O. Jones and Norman Klein
Explores the interface of an information system that keeps track of guests and their preferences, and the people systems that deliver multiple services at Ritz-Carlton hotels. The luxury hotel chain's unique service credo and commitment to quality principles are... View Details
Keywords: Competency and Skills; Customer Satisfaction; Training; Recruitment; Service Delivery; Supply Chain Management; Luxury; Balance and Stability; Information Technology
Sasser, W. Earl, Thomas O. Jones, and Norman Klein. "Ritz-Carlton: Using Information Systems to Better Serve the Customer." Harvard Business School Case 395-064, October 1994. (Revised March 1999.)
- January 2002
- Case
Relational Data Models in Enterprise-Level Information Systems
Provides an overview of some important aspects of the relational data models that underlie today's enterprise-level information technologies, such as enterprise resource planning and customer relationship management. Key concepts covered include relational data and... View Details
Keywords: Information Technology
Cotteleer, Mark J. "Relational Data Models in Enterprise-Level Information Systems." Harvard Business School Case 602-114, January 2002.
- July 1991 (Revised September 1995)
- Case
Eastman Kodak Co.: Managing Information Systems Through Strategic Alliances
In January 1988, Colby Chandler, Kodak CEO, created the Corporate Information Systems (CIS) and appointed Katherine Hudson head. She at once became the first head of IT and first woman corporate vice president in the company. Throughout 1989, Hudson inaugurated a... View Details
Keywords: Corporate Strategy; Information Technology; Partners and Partnerships; Organizational Structure; Success; Trends; Information Management; Service Operations; Manufacturing Industry
Applegate, Lynda M. "Eastman Kodak Co.: Managing Information Systems Through Strategic Alliances." Harvard Business School Case 192-030, July 1991. (Revised September 1995.)
- July 1980 (Revised July 1984)
- Case
Corning Glass Works: Information Systems Planning
Cash, James I., Jr. "Corning Glass Works: Information Systems Planning." Harvard Business School Case 181-012, July 1980. (Revised July 1984.)
- 1999
- Manual
Corporate Information Systems Management: Teaching Manual
By: Lynda M. Applegate, F. W. McFarlan and J. L. McKenney
Keywords: Information Management