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  • Article

Paper Versus Practice: A Field Investigation of Integrity Hotlines

By: Eugene Soltes
In an effort to motivate firms to more rapidly detect potential misconduct, legislators, regulators, and enforcement agencies incentivize firms to have integrity or “whistleblowing” hotlines. These hotlines provide individuals an opportunity to report alleged... View Details
Keywords: Hotlines; Compliance Programs; Corporate Misconduct; Governance Compliance; Programs; Performance
Related
  • 26 Jan 2023
  • News

The Death of the Customer Service Hotline

  • 03 Apr 2020
  • News

How Hospitals Are Using AI to Battle Covid-19

  • August 2019
  • Case

Creating Accountability in Afghanistan

By: Jonas Heese, Gerardo Pérez Cavazos, Eugene F. Soltes and Grace Liu
By early 2019, the United States had contributed $132 billion to the Afghan reconstruction. John Sopko, in his role as the Special Inspector General for Afghan Reconstruction (SIGAR), was in charge of providing accountability for U.S. aid funding. Sopko’s oversight... View Details
Keywords: Auditing; Fraud; Accountability; Crime and Corruption; Law Enforcement; Governance; Infrastructure; Information; Networks; Strategy; Afghanistan
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  • July–August 2022
  • Article

How Do Disadvantaged Groups Seek Information about Public Services? A Randomized Controlled Trial of Communication Technologies

By: Katerina Linos, Melissa Carlson, Laura Jakli, Nadia Dalma, Isabelle Cohen, Afroditi Veloudaki and Stavros Nikiforos Spyrellis
Governments and NGOs are switching to phone- and Internet-based communication technologies to reduce costs and broaden access to public services. However, these technological shifts can backfire if they exacerbate administrative burden in high-need communities. We... View Details
Keywords: Communication Technology; Income
Related
  • December 2021
  • Article

Primary Care Access During the COVID-19 Pandemic: a Simulated Patient Study

By: Michael Anne Kyle, Renuka Tipirneni, Nitya Thakore, Sneha Dave and Ishani Ganguli
Background
Primary care practices have experienced major strains during the COVID-19 pandemic, such that patients newly seeking care may face potential barriers to timely visits.
Objective
To quantify availability and wait times for new patient... View Details
Keywords: COVID-19; Ambulatory Care; Policy/economics; Access; Telemedicine; Health Pandemics; Health Care and Treatment
Related
  • 19 Dec 2023
  • Research & Ideas

$15 Billion in Five Years: What Data Tells Us About MacKenzie Scott’s Philanthropy

real people face-to-face at bedsides and tables, in prisons and courtrooms and classrooms, on streets and hospital wards and hotlines and frontlines of all types and sizes, day after day after day.” We also know that she believes that the... View Details
Keywords: by Matthew Lee, Brian Trelstad, and Ethan Tran
  • 30 May 2023
  • News

Finding PRIDE

found out about the Audiotext hotline. The technology for the hotline was fairly limited, but a person could call in and get prerecorded information about being gay at a time when there was nowhere to go for information. Fortune magazine... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • Web

Contacts & Resources | Information Technology

would like to learn more about credit card merchant account guidelines and policies. Visit the Financial intranet site . If you wish to anonymously report areas of concern or non-compliance with policy. Contact the University’s Confidential Compliance Helpline at... View Details
  • 03 Jan 2018
  • What Do You Think?

In the Wake of #MeToo, Should Corporate Boards Hire Compliance Officers?

"Corporate boards should hire more women." Would more women in leadership help mitigate #MeToo concerns? What do you think? ORIGINAL COLUMN One of the most important global management stories in 2017 was the #MeToo movement, a transparent, global View Details
Keywords: by James Heskett
  • 05 Aug 2015
  • News

Mobilizing the Public to Fight Bribery

local universities to teach students and others how to identify and fight corruption, to know their rights and get involved, and to use government hotlines to lodge complaints about bribery. The third program, Grassroots Governance, works... View Details
Keywords: Constantine von Hoffman; Executive, Legislative, and Other General Government Support; Government
  • Web

When AI Chatbots Help People Act More Human | Working Knowledge

make customer service more human. Some agents received real-time response suggestions from the AI tool, while others did not. The tool began as an AI crisis hotline designed to manage difficult conversations with empathy and appropriate... View Details
  • 25 Aug 2003
  • Research & Ideas

Should You Sell Your Digital Privacy?

regulatory approach? Isn't the telemarketing hotline working? Deighton: Regulation solution routinely disappoints. Rules lag behind the cunning of those who want to exploit the limitations of the rules, particularly in the nimble digital... View Details
Keywords: by Manda Salls & Sean Silverthorne; Advertising
  • 01 Dec 2015
  • News

Leading Boston and Beyond

management tools for the city. He stayed on as an advisor to Menino, rebuilding the city’s 24-hour hotline and exploring how mobile apps could be utilized to make reporting issues more convenient for residents. In 2010, Osgood and Nigel... View Details
Keywords: Jen Myers; Executive, Legislative, and Other General Government Support; Government
  • 09 Sep 2024
  • HBS Case

McDonald’s and the Post #MeToo Rules of Sex in the Workplace

time at worksites and offices, and developing processes for monitoring social media and conducting meaningful employee surveys, Paine suggests. They should also make sure the company has whistleblower hotlines that are closely monitored... View Details
Keywords: by Avery Forman; Food & Beverage