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Show Results For
- All HBS Web
(2,007)
- People (12)
- News (573)
- Research (946)
- Events (1)
- Multimedia (6)
- Faculty Publications (528)
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- 01 May 2013
- News
Health Care’s Service Fanatics
- 01 Dec 2011
- News
At Your Service
advantages of making tradeoffs aren’t as obvious in service businesses, and part of it is that there are a lot of heroic people in service organizations who feel compelled to be the best at everything.... View Details
Keywords: Deborah Blagg; customer service; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
- 01 Apr 2002
- News
Charting the Luminary Leadership in Professional Service Firms
dependent on their star talent and its motivation and productivity. As our economy shifts more toward “knowledge workers,” we believe that professional service firms will be a model for many other types of businesses — from technology to... View Details
- 01 Jun 2004
- News
Merck’s Gilmartin on Vaccines, Global Health
that policymakers concerned with global public health must pay “dramatically greater” attention to vaccine-related issues. He pointed out that 3 million children worldwide die each year from diseases for which vaccines already exist. Even... View Details
- 19 Nov 2007
- News
Foreign Health Affairs
- 24 May 2016
- News
Build a Culture of Health
- 31 Mar 2022
- News
Navigating the ‘Bermuda Triangle’ in Professional Services
- 02 Mar 2011
- News
A Disruptive Solution for Health Care
- 30 Oct 2013
- News
What Obamacare Ignores: Cutting Health Care Costs
- 04 Jul 2011
- News
Making the Case for Consumer-Driven Health Care
- 01 Dec 2013
- News
Curing Health Care
The occasion? The company, a leading supplier of cloud-based services for electronic health records (EHR), practice management, and care coordination, was expanding. In a big way. Founded in 1997,... View Details
- 01 Sep 2006
- News
Redefining Health Care
strategies and organizational structures by health plans, providers, and system participants that are misaligned with patient value. For example, providers consolidate into groups to gain clout against insurers, even though value is not... View Details
- 15 Mar 2016
- News
Health Care Delivery Innovations That Integrate Care? Yes!
- 24 Feb 2014
- News
Searching for the True Cost of Health Care
- 25 Oct 2019
- News
Can Big-Box Retailers Provide Local Health Care?
- 30 Oct 2015
- News
Can Providers and Insurers Team Up to Fix Health Insurance?
- 05 May 2016
- News
The Real Cost of Ignoring Mental Health in the Workplace
- 01 Mar 2012
- News
Health Care’s New Frontier
holistic health-care clinics for women became athenahealth, a $245 million enterprise that provides cloud-based practice management, billing, and electronic health record services to over 31,000 medical... View Details