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  • All HBS Web  (75)
    • News  (15)
    • Research  (39)
    • Events  (1)
  • Faculty Publications  (27)

Show Results For

  • All HBS Web  (75)
    • News  (15)
    • Research  (39)
    • Events  (1)
  • Faculty Publications  (27)
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  • 13 Mar 2023
  • News

Sales Teams Need to Stop Focusing on the Customer Funnel

  • 25 Feb 2019
  • News

A Seat at the Head of the Table

  • 20 Jul 2016
  • News

To Increase Sales, Get Customers to Commit a Little at a Time

  • 10 Sep 2021
  • News

Human or Computer? Who’s Really Helping You With Customer Service?

  • 01 Dec 2022
  • News

Future Vision

10 percent of students who demonstrate the greatest financial need. We’ve also revised the financial aid formula to factor in socioeconomic background, in addition to personal income, assets, and undergraduate debt, and instituted a need-based application-fee waiver.... View Details
Keywords: Brian Kenny; Educational Support Services; Educational Services
  • 01 Dec 2023
  • News

Case Study: Staking a Claim

their problem and spend more effort at the top of the funnel than you’d like. Think about it: The usual catalyst to buy car insurance is to first buy a car. Same for homeowners’ insurance. These moments triggered discrete opportunities... View Details
Keywords: Jen McFarland Flint; Insurance Carriers and Related Activities; Finance
  • 01 Sep 2024
  • News

Reduce, Reuse, Recycle

Thirteen years ago, Marcelo Claure, founder of wireless services company Brightstar, discussed with a reluctant Steve Jobs the idea of launching a trade-in and recycling program for iPhones. It was a business move that expanded the market and created a new profit... View Details
Keywords: Jennifer Meyers
  • 01 Jun 2013
  • News

School of Hard Knocks

I was fortunate the reservation didn't have a tribal high school. Graduating students were funneled into a much larger public school about 20 miles off the reservation, and I was suddenly in the majority ethnic population (white) and no... View Details
Keywords: discrimination; Management, Scientific, and Technical Consulting Services; Professional Services
  • 01 Mar 2011
  • News

The Rankings Game

softened their official position and once again offered to cooperate with the rankings. Both assigned someone to forward online surveys to recent graduates and alumni, and to coordinate data collection from various departments and funnel... View Details
Keywords: Roger Thompson; rankings; Colleges, Universities, and Professional Schools; Educational Services
  • 01 Jun 2022
  • News

Making It Count

Image by Martin Leon Barreto In 2021, while the pandemic was amplifying social inequities and climate catastrophes, investors were busy pouring more money than ever into environmental, social, and governance (ESG) investments: In the United States alone, an estimated... View Details
Keywords: Jen McFarland Flint
  • 24 Mar 2021
  • News

Clubs Reaffirm Equity in Community Partners Work; Alumni Angels Invest in Member Education

funnel our impact through them.” For more information on Community Partners, contact HBS Alumni Clubs and Associations. HBS Alumni Angels Invest in Member Education with Webinars The HBS Alumni Angels Association recentlypresented a... View Details
Keywords: Margie Kelley
  • 29 Apr 2022
  • News

Clean Slate

being treated properly. Not being able to properly transport and treat waste has a wide scale impact. Forty-eight percent of all children under the age of five are undernourished because of bad sanitation. What’s more, India spends 15 billion a year treating waterborne... View Details
Keywords: Water, Sewage and Supply Systems; Utilities
  • 01 Dec 2009
  • News

The Fab Four

entities. I’d always thought that Africa was the next generation’s problem — that it was just too tough. But the more I looked at MP’s Millennium Villages initiative, the more similarities I saw to what we did in the private sector in raising funds and View Details
Keywords: Julia Hanna; contests; Technical and Trade Schools; Educational Services; Data Processing, Hosting, and Related Services; Information; News, Library, Internet, and Other Services; Information; Fabricated Metal Product Manufacturing; Manufacturing
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