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  • All HBS Web  (882)
    • People  (2)
    • News  (263)
    • Research  (439)
    • Multimedia  (2)
  • Faculty Publications  (214)

Show Results For

  • All HBS Web  (882)
    • People  (2)
    • News  (263)
    • Research  (439)
    • Multimedia  (2)
  • Faculty Publications  (214)
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  • 01 Dec 2011
  • News

At Your Service

what’s fueling the greens. Southwest Airlines would be red on food service. But Southwest doesn’t pay much attention to that, because getting better at food service would slow... View Details
Keywords: Deborah Blagg; customer service; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
  • 17 Oct 2016
  • News

Business Solutions That Help Cut Food Waste

  • 10 Aug 2017
  • News

Pal’s Sudden Service: Taking Fast Food to the Next Level

  • 22 Feb 2016
  • News

Cooking Up America’s Food Culture

Duda has seen in the food world, in his 30-year career, is the number of people who work in food services who don’t work in kitchens. That’s where Duda feels he can make his... View Details
Keywords: April White
  • 12 May 2016
  • News

Food Rescue Is on a Mission

Carson notes. “Coming in for a meal can connect them with people and services that are provided by those missions, including counseling, job training, health workers. The food is the tip of the iceberg.”... View Details
Keywords: Jill Radsken
  • 25 Apr 2014
  • News

A model of service

private schools, enabling students to volunteer on a regular basis. "Students come away from the experience realizing that we are all alike, but sometimes bad things happen to people and they are forced to live off of food stamps or go to... View Details
  • 08 May 2018
  • News

How HBS Helped Wolfgang Puck Build a Food Empire

Keywords: Food Services and Drinking Places; Food Services and Drinking Places
  • 01 Sep 2020
  • News

Elevator Pitch: First Byte

Illustration by Drue Wagner Illustration by Drue Wagner Concept: “Alfred,” a food industry collaborative robot, or “cobot,” trained to assist in the assembly of items such as salads and food bowls at... View Details
Keywords: Artificial Intelligence; restaurants; food prep; Food Services and Drinking Places; Food Services and Drinking Places
  • 01 Sep 2020
  • News

Good Odds

pounds of food that had been prepared for customers in the catering, hotel, travel, and restaurant industries got stuck in the supply chain when the world seized up. That’s when Philip Behn (MBA 2005), CEO of Imperfect Foods, jumped into... View Details
Keywords: Jen McFarland Flint; food industry; Food Manufacturing; Food Manufacturing
  • 27 Mar 2020
  • News

Pret a Manger's CEO on "Survival Mode"

Keywords: crisis management; leadership; food industry; employee management; Food Services and Drinking Places; Food Services and Drinking Places
  • 31 Mar 2015
  • News

Let's Be Real: Why Transparency in Business Should Be the Norm

  • 27 Aug 2018
  • News

How to think like a gourmet

  • 07 Mar 2008
  • News

Art of retaining professionals

  • 01 Mar 2024
  • News

Game On

supply management, retail operations, a post office, and a food service operation that served 900 meals a day underway. He also saw combat as a boat officer for a squadron of six PBRs in the Mekong Delta.... View Details
Keywords: Jen McFarland Flint; photographed by Edward Linsmier; Amusement, Gambling, and Recreation Industries; Arts, Entertainment
  • 01 Mar 2003
  • News

Dick Franyo: From Banker to Barkeeper

With thirty years in the investment banking business under his belt, Richard L. Franyo (MBA ’72), then managing director of investment banking for Deutsche Bank, was ready for a change. But after a heady career that included playing a key role in building Alex. Brown &... View Details
Keywords: Deborah Blagg; Food Services and Drinking Places; Food Services and Drinking Places
  • 18 Jan 2018
  • News

The Lessons of All-Day Breakfast

look at our voice data, which is our receipt-based data. The second area is around operations, so we look very closely at service times, labor, and really just trying to understand the implications of changing our operations. And then the... View Details
Keywords: Food Services and Drinking Places; Food Services and Drinking Places
  • 31 Jan 2014
  • News

Body, Heal Thyself

the challenges?'" The answer to that question was Peter Barton Hutt, former chief counsel for the FDA and an expert on food and drug law, so they recruited him to join the board. Moderna is now winning over some very big supporters. In... View Details
Keywords: Maureen Harmon; biotech; Scientific Research and Development Services; Scientific Research and Development Services
  • 06 Jul 2023
  • News

Home Economics

academia. The three areas have more in common than many think, Laidler-Kylander says. Best practices in leadership and management are applicable everywhere, but nonprofits come with additional organizational challenges. There’s often a disconnect between the user of... View Details
Keywords: April White
  • 01 Jun 2023
  • News

Curb Appeal

modernizing for the sake of modernizing, but modernizing for the sake of delivering better service to our customers.” Not screwing things up is pretty much her mandate. Tisch was sworn into office at a challenging time: The coronavirus... View Details
Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Government
  • 12 Feb 2021
  • News

How Dunkin’ Donuts Took Over the World

300 shops. Earnings had grown from $100,000 pretax profits to $800,000 pre-tax profits. And in order to satisfy my dad, decided to have a public offering in 1968, which was quite successful. We were the third company to go public in the View Details
Keywords: brands; leadership; management; strategy; operations; career; Food and Beverage Stores; Food and Beverage Stores
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