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  • October–December 2022
  • Article

How Psychological Safety and Feeling Heard Relate to Burnout and Adaptation Amid Uncertainty

By: Michaela J. Kerrissey, Tuna Cem Hayirli, Aditi Bhanja, Nicholas Stark, James Hardy and Christopher Peabody
Background: Psychological safety—the belief that it is safe to speak up—is vital amid uncertainty, but its relationship to feeling heard is not well understood.
Purpose: The aims of this study were (a) to measure feeling heard and (b) to assess... View Details
Keywords: Burnout; Crisis; Psychological Safety; Feeling Heard; Process Adaptation; Interpersonal Communication; Well-being; Health Care and Treatment; Adaptation
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  • 05 Jul 2023
  • What Do You Think?

How Are Middle Managers Falling Down Most Often on Employee Inclusion?

career. 2. The reliance on policies allowing work away from the office has created new challenges for managers. A better reason backed by research is that organizations are failing to engage their employees. Why? In large part because those employees View Details
Keywords: by James Heskett
  • February 2024
  • Article

Conveying and Detecting Listening in Live Conversation

By: Hanne Collins, Julia A. Minson, Ariella S. Kristal and Alison Wood Brooks
Across all domains of human social life, positive perceptions of conversational listening (i.e., feeling heard) predict well-being, professional success, and interpersonal flourishing. But a fundamental question remains: Are perceptions of listening accurate? Prior... View Details
Keywords: Interpersonal Communication; Behavior; Perception
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  • February 2003 (Revised July 2005)
  • Case

British Broadcasting Corporation (A): One BBC

By: Rosabeth M. Kanter and Douglas A Raymond
Greg Dyke, the new director general of the British Broadcasting Corp. (BBC) must decide whether to extend an already ambitious change effort at the world's largest public service broadcaster. The initial results of the effort are very positive: audience numbers are up,... View Details
Keywords: Change Management; Media; Organizational Change and Adaptation; Organizational Culture; Leadership Development; Competition; Creativity; Relationships; Media and Broadcasting Industry; United Kingdom
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  • October 2022
  • Article

When Listening Is Spoken

By: Hanne Collins
Feeling heard is critical to human flourishing—across domains, relationships are strengthened and individual well-being is enhanced when people feel listened to. High-quality conversational listening not only requires the cognitive processes of attention and... View Details
Keywords: Listening; Interpersonal Communication; Perception; Behavior
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  • 20 Dec 2022
  • Op-Ed

Employee Feedback: The Key to Retention During the Great Resignation

disciplined and structured to prevent missteps and outbursts that will shut down the conversation. 4. Make a plan. Having heard the truth, diagnose root causes of problems and develop a systemic action plan to realign the organization. 5.... View Details
Keywords: by Michael Beer
  • 24 Oct 2005
  • Research & Ideas

IPR: Protecting Your Technology Transfers

think warrant further exploration? A: One issue that I would really like to understand better is the reaction of individual domestic firms that had been imitators prior to reforms. Do they disappear? Some anecdotes I have heard suggest... View Details
Keywords: by Cynthia Churchwell
  • 27 Sep 2010
  • Research & Ideas

Customer Experts Lose Influence When Teams are Pressured

It's a common problem: A work team tackles a high-pressure project for a client, but along the way something goes wrong with team dynamics and the client ends up feeling shortchanged. Even though team members initially recognize and value... View Details
Keywords: by Sarah Jane Gilbert
  • 25 Feb 2019
  • Research & Ideas

How Gender Stereotypes Kill a Woman’s Self-Confidence

fields that they’ve performed well in these fields.” It’s unclear whether women would feel better about their abilities if they received repeated rounds of positive feedback, rather than one piece of good news. “I’d be interested to find... View Details
Keywords: by Dina Gerdeman
  • 02 Jan 2024
  • Research & Ideas

10 Trends to Watch in 2024

The lightning-fast ascent of generative AI isn’t the only sea change on the horizon for businesses in the new year. The global economy is in flux as war, climate change, trade issues, and infrastructure problems demand attention. Many companies continue to struggle to... View Details
Keywords: by Rachel Layne
  • 06 Nov 2023
  • Research & Ideas

Did You Hear What I Said? How to Listen Better

heard by another person is essential in a happy relationship, whether that’s communication between romantic partners, a patient and a doctor, or colleagues in the office. And feeling View Details
Keywords: by Michael Blanding
  • 06 May 2024
  • Research & Ideas

The Critical Minutes After a Virtual Meeting That Can Build Up or Tear Down Teams

backstage is potent, she says, which means it’s more critical than ever that people feel heard on the frontstage because there is increasingly less access to what’s happening on the backstage. At the same... View Details
Keywords: by Michael Blanding
  • 17 May 2017
  • Research & Ideas

Minorities Who 'Whiten' Job Resumes Get More Interviews

intact. Among Asians, 21 percent got calls if they used whitened resumes, whereas only 11.5 percent heard back if they sent resumes with racial references. ‘Pro-diversity’ employers discriminate, too What’s worse for minority applicants:... View Details
Keywords: by Dina Gerdeman
  • 03 Oct 2023
  • Research Event

Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips

Brooks: Right. Goldberg: I was very happy. Brooks: Yeah, that's good. Goldberg: But is that-- Brooks: Yeah, that's right. Goldberg: Is that actual happiness? What was that feeling that I was-- Brooks: Yeah. Yeah. Goldberg: Job security?... View Details
Keywords: by HBS Staff
  • 05 Dec 2018
  • Research & Ideas

Why Managers Should Reveal Their Failures

jump to different conclusions about a leader depending on whether the person shares slipups or not. Listeners who heard the entrepreneur talk only about her achievements automatically attributed the person’s success to talent alone, and... View Details
Keywords: by Dina Gerdeman
  • 23 Jun 2023
  • HBS Case

This Company Lets Employees Take Charge—Even with Life and Death Decisions

case, we heard anecdotes from Buurtzorg’s employees that suggest many, if not most, of them are highly engaged, take full ownership of their work, are pursuing creative ways of serving their patients, and View Details
Keywords: by Annelena Lobb; Health
  • 11 Apr 2023
  • Op-Ed

The First 90 Hours: What New CEOs Should—and Shouldn't—Do to Set the Right Tone

diverse group of 10 managers. Hold two of these focus group meetings a day for the first five days with both long-timers and high potentials across the organization. You’ll quickly get a feel for the organization’s morale, the strengths... View Details
Keywords: by John Quelch
  • 07 Feb 2022
  • Research & Ideas

Digital Transformation: A New Roadmap for Success

also why they are going there. We heard time and again that too often leaders neglect to connect the dots between who they are, whom they serve, and how digital technology will help them deliver. The sense of collective identity keeps... View Details
Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards
  • 20 May 2014
  • First Look

First Look: May 20

executive officer, on a visit to Pola's head office in Tokyo, heard news of critical comments about the company and animal testing in a Facebook post from a group in South Australia where the brand had been founded as a small biodynamic... View Details
Keywords: Sean Silverthorne
  • 27 Sep 2018
  • Research & Ideas

Religion in the Workplace: What Managers Need to Know

rather routine work situations that many businesses face, but when religious beliefs clashed with business principles, hurt feelings led to legal battles that dragged on for years. The two cases have raised questions for business owners... View Details
Keywords: by Dina Gerdeman; Food & Beverage; Apparel & Accessories

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