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- 2013
- Working Paper
The Impact of Conformance and Experiential Quality on Healthcare Cost and Clinical Performance
By: Claire Senot, Aravind Chandrasekaran, Peter T. Ward and Anita L. Tucker
The quality of operational processes is an important driver of performance in hospitals. In particular, processes that reliably deliver both evidence-based and patient-centered care, which we call conformance and experiential quality, respectively, have been argued to... View Details
Keywords: Healthcare; Experiential Quality; Conformance Quality; Clinical Outcomes; Cost Efficiency; Quality; Service Operations; Health Care and Treatment; Performance; Outcome or Result; Health Industry
Senot, Claire, Aravind Chandrasekaran, Peter T. Ward, and Anita L. Tucker. "The Impact of Conformance and Experiential Quality on Healthcare Cost and Clinical Performance." Harvard Business School Working Paper, No. 14-024, September 2013.
- 27 Sep 2013
- Working Paper Summaries
The Impact of Conformance and Experiential Quality on Healthcare Cost and Clinical Performance
- June 2015 (Revised May 2017)
- Teaching Note
Philips Healthcare: Marketing the HealthSuite Digital Platform
By: John A. Quelch
- November 2005 (Revised May 2007)
- Case
Leading Change at Simmons (A)
By: Tiziana E. Casciaro, Amy C. Edmondson, Stacy McManus and Kate Roloff
Explores the challenge of managing large-scale organizational change at Simmons, an old and established company that manufactures and distributes mattresses. The new CEO, Charlie Eitel, hired to turn the organization's performance around, considers whether to implement... View Details
Keywords: Organizational Change and Adaptation; Motivation and Incentives; Leading Change; Employee Relationship Management; Manufacturing Industry; Consumer Products Industry; United States
Casciaro, Tiziana E., Amy C. Edmondson, Stacy McManus, and Kate Roloff. "Leading Change at Simmons (A)." Harvard Business School Case 406-046, November 2005. (Revised May 2007.)
Alan D. MacCormack
Alan MacCormack is the MBA Class of 1949 Adjunct Professor of Business Administration at the Harvard Business School, a member of The Digital, Data, and Design (D^3) Institute at Harvard, and a core faculty member... View Details
Joseph B. Fuller
Joseph Fuller is a Professor of Management Practice in General Management and Entrepreneurship. He founded and co-leads the school’s project, Managing the Future of Work, as well as the Harvard Project on the Workforce. He currently leads the FIELD Global Capstone... View Details
- Web
Career Re-Entry & Flexible Work - Alumni
learning, support and opportunities through interactive group programming. Inspiring Capital The Return with Purpose Fellowship is a year-long experiential learning program with exposure to Inspiring Capital's broader social impact... View Details
- 22 May 2017
- Lessons from the Classroom
A Luxury Industry Veteran Teaches the Importance of Aesthetics to Budding Business Leaders
compelling answer in an unintentional haiku. “Their work is flawless,” she says. “Their quality control is tighter than NASA’s.” The Aesthetic Idol competition The final assignment in “The Business of Aesthetics” requires both an... View Details
- 18 Apr 2000
- Research & Ideas
Learning in Action
immediate and impressive. Participants reported a quick 10 percent productivity improvement, rising to 25 percent a year later. There were equally striking gains in managers' evaluations of their ability to spot problems, conduct high View Details
Keywords: by David A. Garvin
- 30 Dec 2013
- Research & Ideas
Most Popular Articles of 2013
colleagues discuss how Random Coefficient Models (RCMs) can close the gap between theoretical and empirical research in strategy. The Impact of Conformance and Experiential Quality on Healthcare Cost and... View Details
Keywords: by Staff
- 17 Sep 2013
- First Look
First Look: September 17
implementation cost. Download working paper: https://www.hbs.edu/faculty/Pages/download.aspx?name=14-020.pdf The Impact of Conformance and Experiential Quality on Healthcare Cost and Clinical Performance By:... View Details
Keywords: Sean Silverthorne
- 04 Dec 2007
- First Look
First Look: December 4, 2007
retail outlets, such that stores with membership fees are more popular even when they offer the same goods at the same prices as stores without fees. Download the paper: http://www.hbs.edu/research/pdf/08-029.pdf Dynamics of Platform Competition: Exploring the Role of... View Details
Keywords: Martha Lagace
- 12 Apr 2012
- News
HBS Welcomes Eleven Alumni Startups
children in real-life situations as they learn experientially through play in familiar environments using a mobile device. canada PIXIE is a website that connects passionate, small product companies, designers, and artisans with their... View Details
- 21 May 2014
- Lessons from the Classroom
CORe: HBS Powers Up Online Program on Business Fundamentals
innovated as much on how we deliver the theory in these readings. In particular, I worry that my students will forget these readings very quickly as the readings, unlike cases, are not very experiential or interactive." Watching his... View Details
- 25 Feb 2016
- Blog Post
Alumni: Where Are They Now? Featuring: Maria (Brewer) Palma...
business school, I have been involved with a non-profit, Echoing Green, which supports emerging leaders in the social enterprise sector through fellowships and community. I also just recently finished a new program they launched, “Direct Impact”, which is an View Details
Keywords: Entrepreneurship
- 01 Dec 2022
- News
The State of Play
their goods or the quality of services. The next step in what they referred to as the “progression of economic value” would require engaging consumers experientially, “on an emotional, physical, intellectual, or even spiritual level.”... View Details
- 01 Mar 2016
- News
Case Study: Paper Chase
that they’ve sold so well. Your brand (and name, no less!) are set up for pop-up retail—your entire “shop” could be set up as a “reveal” and add an element of surprise and experiential delight wherever you go. You could create a very... View Details
- 25 Aug 2015
- First Look
First Look Tuesday
increase in revenue for established schools whereas invitations to prestigious postseason bowl games play a big part for less-established schools. Furthermore, we find that student population and education quality dissipate the effect of... View Details
- 16 Dec 2002
- Lessons from the Classroom
Marrying Distance and Classroom Education
save all these costs if we just do it online, they have to recognize that neither the quality nor the quantity of what comes from that online discussion is ever going to compensate for the costs we're saving. So, if you have a... View Details
Keywords: by Sean Silverthorne
- 02 Mar 2010
- First Look
First Look: March 2
performance, in whatever way one chooses to define performance (for example, quality of life, or value creation for all entities), and provides access to that causal link. Integrity is thus a factor of production as important as knowledge... View Details
Keywords: Martha Lagace