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Publications

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  • All HBS Web  (302)
    • News  (28)
    • Research  (233)
    • Events  (4)
    • Multimedia  (2)
  • Faculty Publications  (132)

Show Results For

  • All HBS Web  (302)
    • News  (28)
    • Research  (233)
    • Events  (4)
    • Multimedia  (2)
  • Faculty Publications  (132)
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  • 24 Apr 2024
  • News

What Managers Can Learn from Jazz Improvisation

  • 19 May 2015
  • News

Demise of sports dynasties often widely celebrated

  • 16 Jun 2015
  • News

The Isolating Effects of Anxiety

  • 12 Jun 2014
  • News

Sales Strategy: Stay Cool, Cute and Exclusive

  • 26 Nov 2013
  • News

Want to motivate new hires? Surprise them with a raise

  • 24 Oct 2013
  • News

When 3+1 is more than 4

  • 01 Feb 2001
  • News

What Makes a Good Leader

circumstances or crises that elicit from individuals leadership abilities that even they didn't know they had." "Every one of us has experiences, but we aren't all open to learning from those experiences in the same way," says Nitin... View Details
Keywords: Management
  • 01 Jun 2023
  • News

Curb Appeal

supervisors and chatted with workers in green jumpsuits. She then sped over to DSNY headquarters, just a few blocks north of City Hall, to discuss the details of the agency’s emergency snow response with her executive team. “Don’t screw it up,” Tisch deadpanned before... View Details
Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Government
  • 01 Dec 2022
  • News

Action Plan: To the Letter

fidelity, and consistency?’” Know what message you are sending. Typefaces elicit emotions, Chacko says, and there’s data to help understand how consumers respond. “There is a big difference, for instance, in how consumers rate typefaces... View Details
Keywords: April White; design; typography; change management; leadership; Special Design Services; Professional Services
  • 19 Apr 2018
  • News

One Last Pitch

others,” he quipped, eliciting roars from the crowd. The student categories included a wide range of promising startups from a low-cost portable ventilator for use in developing countries to a scentless, non-sticky, non-toxic insect... View Details
Keywords: Jennifer Myers
  • 01 Dec 2006
  • News

HBS Honors Four Alumni

saying that he hoped to elicit from the award winners some of their “accumulated knowledge and insight.” Then came his “wisdom” cold call, directed to Sir Ronald Cohen. After noting that he would be wise to avoid answering such a... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • 01 Jan 2004
  • News

Minoru Makihara, 75th AMP, 1977

program known as "Sound Global Enterprise," he undertook a series of wide-ranging initiatives that permeated every corner of the company, from improving corporate governance and restructuring the corporation to improving the management of human resources. "The CEO has... View Details
  • 01 Dec 2005
  • News

Winning Legally

appreciate that legal matters are an integral and manageable part of doing business. Organizationally, managers need to facilitate frequent, two-way communication with legal counsel and provide them with enough business information to View Details
Keywords: Deborah Blagg
  • 01 Feb 1997
  • News

Leading the Way In Negotiation and Decision Making

numbers of stakeholders potentially influencing decisions, with teams and flatter organizations, and with command, control, hierarchy, and authority systems often unable to elicit crucial cooperation and commitment." In addition, he notes... View Details
Keywords: Judith A. Ross
  • 01 Jun 2002
  • News

The Mind Speaks, Marketers Listen

word — to grill them about their tastes, buying habits, and favorite brands — [Zaltman] seeks to converse directly with their brains instead,” the Times observed (February 23, 2002). The Zaltman Metaphor Elicitation Technique (ZMET), the... View Details
  • 01 Sep 2010
  • News

RX for Change

undertaken as a result of participating in MHCD, Professor Amy Edmondson elicits a range of responses. “We’re planning to change our policies and processes in order to decrease readmissions and improve outcomes,” says Bonnie Glica of Erie... View Details
Keywords: Julia Hanna; Health, Social Assistance; Hospitals; Health, Social Assistance
  • 01 Dec 2015
  • News

Truth in Lending

tablet, phone, or computer, with or without Internet access, are designed to elicit the most honest response possible. To do that, DiDonna explains, you don’t ask an applicant, “Have you ever told a lie?” Instead, you ask a question... View Details
Keywords: April White
  • 01 Oct 1998
  • News

Putting on the Wheels

mainstay of the American economy. So questions about the current Asian economic crisis elicit from him the wry, seen-it-all-before observation that "when you expand, it's always at the wrong time." After all, Hughes points out, with... View Details
Keywords: Mary Ellen Gardner
  • 08 Apr 2021
  • News

Real Talk

the flip side, sharing stories in a safe space can elicit empathy—and empathy for each other is what we need at this moment, above all else.” Their approach was the result of dozens of interviews with CEOs, DE&I trainers, employees,... View Details
  • 01 Mar 2009
  • News

My Real Career

admission of my real career elicited the greatest conversations. Gone were the pretense and the ego. Many of my classmates — even some men — had also put their careers on hold to raise their children. I reveled in the intimate discussions... View Details
Keywords: Liesl Pike Moldow; Management, Scientific, and Technical Consulting Services; Professional Services
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