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  • All HBS Web  (540)
    • News  (76)
    • Research  (366)
  • Faculty Publications  (178)

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  • All HBS Web  (540)
    • News  (76)
    • Research  (366)
  • Faculty Publications  (178)
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  • 28 May 2013
  • News

What the U.S. Can Learn From Healthcare Delivery Overseas

  • 15 Jan 2018
  • News

A Better Business Model for Fighting Cancer

  • 23 Oct 2015
  • News

The Mayo Clinic Model for Running a Value-Improvement Program

  • 16 Jul 2016
  • News

Angie’s List Introduces 'Freemium' Model

Angie’s List CEO Scott Durchslag (MBA 1991) has made many changes to the venerable home-service review website since taking the helm in September 2015, including the creation of a new technology platform for the site. He announced the biggest shift to date last week:... View Details
Keywords: News, Library, Internet, and Other Services; Information
  • 01 Apr 2000
  • News

Rethinking Call Centers: Effective Delivery of Service is Key

services industry, where call centers have moved beyond their most obvious function -- as low-cost channels for resolving a myriad of customer concerns -- to become a powerful means of service delivery with the potential to generate... View Details
  • 01 Dec 2020
  • News

New News

exciting. Michael Aft: We exist because traditional media is struggling. There are perverse incentives tied to the ad-revenue model that have made it challenging to consume high-quality content, and that’s true for everything from general... View Details
Keywords: entrepreneuship; digital media; startups; news; business models; young alumni; News, Library, Internet, and Other Services; Information
  • 21 Nov 2016
  • News

Giving Patients an Active Role in Their Health Care

  • 06 Oct 2017
  • News

Making Patients and Doctors Happier — The Potential of Patient-Reported Outcomes

  • 01 Dec 2023
  • News

A More Accommodating Approach

Shelly Nooner (GMP 33, 2022) had already proven herself to be visionary and execution-focused during her two decades at Trimble, an industrial technology company that provides hardware, software, and services across agriculture, construction, geospatial, and... View Details
Keywords: Jennifer Gillespie
  • 06 Jul 2023
  • News

Lessons from Major League Baseball's Game-Changing Innovations

the bat, the exit velocity when you hit the ball. That didn't exist 10 years ago. And what you're seeing is that hitters are now optimizing their swing to hit home runs and pitchers are optimizing their delivery to throw as hard as they... View Details
  • 01 Jun 2023
  • News

Curb Appeal

work ethic—“they didn’t care what we did, but everyone had to work hard,” she says—and her mother offered a model of public service, serving as chancellor of the Board of Regents, New York State’s governing body for education. But when... View Details
Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Government
  • 01 Jun 2023
  • News

Buy Big, Sell Small

least 75 percent of India’s consumer goods sales despite the significant inefficiencies of an outdated business model. “Kiranas are limited-inventory, 2,000- to 5,000-square-foot shops that don’t always get on-time deliveries or access to... View Details
Keywords: Deborah Blagg; retail; supply chain management; entrepreneurship; leadership; innovation; Miscellaneous Store Retailers; Retail Trade
  • 01 Mar 2018
  • News

Every Trick in the Book

bookstore; small, privately owned shops were the predominant model for bookselling throughout the United States in the early 1970s. That was the original model for Borders, which also opened in 1971 with a... View Details
Keywords: April White
  • 12 Nov 2021
  • News

Alumni Business Leaders on Confronting the Climate Change Challenge

global and a series of regional B Climate Collectives designed to support businesses to share what they are learning on topics such as how to move to a regenerative business model. How might you explore ways to reimagine your business View Details
  • 22 Feb 2022
  • News

New Urban Order

expected to grow. Those combined forces present an existential challenge—and a megalopolis-sized opportunity—for entrepreneurs. “As population growth and weather-related pressures increase, the necessity of using our existing resources more efficiently will make the... View Details
Keywords: Kathleen Fu, Deborah Blagg, Julia Hanna, and Maureen Harmon; illustrations by; energy; environment; sustainability; entrepreneurship; Transit and Ground Passenger Transportation; Transportation; Water, Sewage and Supply Systems; Utilities; Construction of Buildings; Construction; Waste Management and Remediation Services; Corporate Services
  • 01 Jun 2020
  • News

Meal Plan

traffic, and large check sizes, because as Michael pointed out, you’re feeding a family. KP: In my opinion, the model for third-party delivery is broken and exists only because it’s been subsidized. I think... View Details
Keywords: Julia Hanna; restaurants; COVID-19; pandemic; recovery; Food Services and Drinking Places; Hospitality; Food and Beverage Stores; Retail Trade
  • 01 Dec 2019
  • News

Accelerating a Gas-on-demand Startup

Model T owners—and it was basically the last major innovation in gasoline retailing for more than 100 years, says Bryan Frist (MBA 2015). “The gas station was stuck in the 20th century.” That revelation led to a question: If you can get... View Details
Keywords: April White; startups; on-demand economy; entrepreneurship; Personal Services
  • 01 Dec 2013
  • News

Faculty Opinion: Making It Better

to our detriment. Americans and other Western health-care leaders are often unaware of the many advances in health-care management and delivery that are being made "under the radar" in diverse parts of the world. To further disseminate... View Details
Keywords: Herzlinger, Regina; Colleges, Universities, and Professional Schools; Educational Services; Ambulatory Health Care Services; Health, Social Assistance
  • 01 Mar 2019
  • News

Case Study: Off to a Fine Art

is filling a market need, and the first-year revenue response is confirmatory. Since many events like weddings are planned far in advance, I suspect that Clay can still deploy a consignment model until it builds up the needed inventory by... View Details
Keywords: Jen McFarland Flint
  • 01 Feb 2002
  • News

Health Industry Alumni Convene for Conference

and CEO of Mediconsulting, Inc., spoke about creating a better model for business collaborations between biotech and pharmaceutical firms. Said Klietmann, the conference's biotechnology chair and a lecturer in pathology at Harvard Medical... View Details
Keywords: Ambulatory Health Care Services; Health, Social Assistance
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