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  • October 2013 (Revised March 2015)
  • Case

Cyprus (A)

By: Eric Werker, Sebastian Berardi, Stelios Elia, Omar Muakkassa and James Zumberge
Cyprus is a small Mediterranean island located at the cross-roads of Europe, Africa, and the Middle East. Since its 1974 split, Cyprus has grown real GDP more than fivefold—in large part because of its development as an "international business" center. The country... View Details
Keywords: Tax Havens; Taxation; Financial Crisis; Business and Government Relations; Cyprus
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  • October 2013 (Revised March 2015)
  • Supplement

Cyprus (B)

By: Eric Werker, Sebastian Berardi, Stelios Elia, Omar Muakkassa and James Zumberge
Keywords: Tax Havens; Financial Crisis; Cyprus
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  • October 2013
  • Teaching Note

Cyprus (A) and (B)

By: Eric Werker, Sebastian Berardi, Stelios Elia, Omar Muakkassa and James Zumberge
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  • May 2016 (Revised September 2016)
  • Case

Hillside Beach Club: Delivering the Ultimate Family Vacation in the Mediterranean

By: Rajiv Lal and Gamze Yucaoglu
In 2015, Edip Ilkbahar, HBC’s founder and CEO, was looking over the plans for a new branch in Cyprus. Since the inception of the company by the Alarko Group of companies in 1994, Ilkbahar’s company had enjoyed high occupancy, high guest satisfaction, and high... View Details
Keywords: Customer Experience; Customer Service; Hotel Industry; Emerging Market; Customer Focus; Leading Growth; Feedback Culture; Employee Empowerment; Employee Engagement; Employee Training; Staffing; Operations Management; Quality Management; Service Management; Service Quality; Continuous Improvement; Hillside; HBC; Turkey; Vacation; Customer Relationship Management; Quality; Employee Relationship Management; Service Operations; Organizational Culture; Customer Satisfaction; Selection and Staffing; Service Delivery; Competitive Advantage; Emerging Markets; Growth and Development; Accommodations Industry; Entertainment and Recreation Industry; Turkey
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  • Web

Request the Data - Leadership

Belarus Belgium Belize Bolivia Bosnia-Herzegovina Brazil Brunei Bulgaria Cambodia Cameroon Canada Chile China, People's Republic of Columbia Costa Rica Croatia Cuba Cyprus Czech Republic Denmark Dominican Republic Ecuador Egypt El... View Details
  • Web

Request more information | HBS Courses | HBS Online

Costa Rica Côte d'Ivoire Croatia Cuba Curaçao Cyprus Czechia Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Eswatini Ethiopia Falkland Islands (Malvinas) Faroe Islands Fiji Finland... View Details
  • Web

Credential of Leadership, Impact, and Management in Business | HBS Online

Cuba Curaçao Cyprus Czechia Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Eswatini Ethiopia Falkland Islands (Malvinas) Faroe Islands Fiji Finland France French Guiana French... View Details
  • 16 Sep 2014
  • First Look

First Look: September 16

http://hbr.org/product/3d-systems/an/614035-PDF-ENG Harvard Business School Case 714-010 Cyprus (A) Cyprus is a small Mediterranean island located at the crossroads of Europe, Africa, and the Middle East.... View Details
Keywords: Sean Silverthorne
  • 23 Aug 2016
  • First Look

August 23, 2016

be a tough year. How could Ilkbahar both try to extend HBC’s special formula for success to Cyprus while maintaining high motivation at the Fethiye installation? The case describes the forces that shape the hotel industry's structure,... View Details
Keywords: Sean Silverthorne