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Show Results For
- All HBS Web
(6,431)
- People (3)
- News (1,231)
- Research (4,149)
- Events (16)
- Multimedia (81)
- Faculty Publications (2,880)
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- 19 Feb 2014
- News
Choosing the Right Customer
- 01 Mar 2009
- News
Local Customs
of opening fifty ‘microfactories’ around the globe, each building 2,000 units a year of cars customized to fit different regions’ local tastes,” the Boston Herald reported (December 15, 2008). Invoking the sudsy success story of Jim Koch... View Details
- 07 Sep 2010
- News
Customers always know best
- 27 Oct 2014
- News
Track Customer Service, but Don't Forget the Financials
- 23 May 2012
- News
Start-Up Customer Service 101
- 15 Apr 2019
- News
Why Anxious Customers Prefer Human Customer Service
- 21 Sep 2011
- News
Innovators don't ignore customers
- 01 Dec 2014
- News
Customizing Couture Online
The way Áslaug Magnúsdóttir sees it, her new website, Tinker Tailor, which uses interactive web technology to customize high-end designer clothing, is an old-school approach to fashion. “Couture always was a collaboration between the... View Details
- 31 Jul 2012
- News
When to Disappoint Your Customers
- 04 Jun 2012
- News
Customers Don't Want More Features
- 16 Nov 2016
- News
Turning One Thousand Customers into One Million
- 19 Feb 2019
- News
Unlocking the Customer Value Chain
- 20 Dec 2017
- News
How to Design a Better Customer Experience
- 05 Mar 2019
- News
Make Customers Happier with Operational Transparency
- 02 Sep 2011
- News
Do Customers Hate Waiting?
- 01 Sep 2008
- News
Stanford Lets Students Customize
Analytical Thinking. Students also get one-on-one advice from senior faculty who help them customize a plan of study. Customization is a cornerstone of the new program, which permits students to tailor their... View Details
- 17 Nov 2010
- News