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- News (46)
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- 05 Mar 2019
- News
Make Customers Happier with Operational Transparency
- 20 Feb 2019
- News
Operational Transparency
- 31 Mar 2015
- News
Let's Be Real: Why Transparency in Business Should Be the Norm
- 27 May 2015
- News
Companies ignore ‘customer avengers’ at their peril
- 27 Feb 2020
- News
Psychological Safety Will Win You The Best Business Ideas
- 04 May 2021
- News
Hubert Joly from Best Buy
- 01 Dec 2023
- News
Drop Everything, Read This
is transferable to life on campus and a career beyond HBS. —Kartik Varma (MBA 2002) In Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect, Will Guidara describes a mindset around customer service and... View Details
- 20 Oct 2023
- News
Highlights from the Fall 2023 Alumni Board Meeting
of upcoming on-campus alumni conferences, including a Generative AI conference in the spring. External Relations is also introducing a new tool for volunteer management, GiveCampus, that will increase transparency in the fundraising... View Details
- 01 Jun 2022
- News
The Exchange: Same Great Price, Now with Fewer Chips
health preferences and tastes. Some customers may prefer smaller portions. Meanwhile, the prices for certain organic foods and things like wild-caught fish seem to be going up in a very transparent way, and... View Details
- 12 Nov 2021
- News
Alumni Business Leaders on Confronting the Climate Change Challenge
We see a strong push from customers and investors to adopt climate-positive policies and products. And we see movement to adopt policies that emphasize human consequences, these in addition to traditional approaches to compliance with... View Details
- 16 Sep 2015
- News
Rethink pricing to create shared—and expanded—value
John T. Gourville, the Albert J. Weatherhead Jr. Professor of Business Administration, advocates that value be shared by a firm and its customers. “Without a willing customer, there is no value,” he says. “When companies view customers as... View Details
- 01 Sep 2020
- News
Saving Grace
PensionBee in 2014 to address this lack of continuity and introduce transparency to an industry that’s known to be convoluted and confusing. The company is able to track down a customer’s pension plans and consolidate them into one, which... View Details
Keywords: Jen McFarland Flint
- 01 Jun 2017
- News
Case Study: Something New
sold for $5,000 in a boutique might cost as little as $200 in labor and supplies. By working directly with the factories, Anomalie can produce a custom gown for about $1,200. In the first two months that it was open for business, Anomalie... View Details
Keywords: April White
- 01 Mar 2025
- News
Venture: Time Heals All
transparent scheduling that takes their work-life balance into account, making for happier nurses who are more likely to stay put. Agile Software M7 built its platform in a modular way, so it can be quickly and easily configured to meet... View Details
- 01 Mar 2024
- News
What is Web3?
chain, the harder it is to alter. Blockchains’ transparent and tamper-proof architecture enables anyone to verify and audit transactions independently without needing to trust a third party. INDIVIDUAL BLOCKS LINKED TOGETHER TO FORM A... View Details
- 01 Jun 2008
- News
Faculty Research Online
Management Innovation Take Us? Management could change a lot in the coming years, says HBS professor emeritus Jim Heskett. A few reasons: continued development of the Internet and the transparency and communities it has spawned, and new... View Details
- 01 Mar 2008
- News
Reimagining China and India
transparently of value, so nobody’s going to oppose it. Are China and India capable of creating domestic firms that can compete successfully on an international scale? There already are at least 20 companies in the two countries that I... View Details
- 26 Apr 2011
- News
BioMine Strikes Gold
category, and browse buying guides, helping customers make an informed buying decision. vinsnap is a mobile automotive marketing company. The application organizes car searches for customers using... View Details
- 01 Dec 2020
- News
Steady as She Goes
customers interact with our team and how our team members view themselves. Celebrating that has become an important part of our year.” The events of 2020 meant putting aside financial concerns temporarily and focusing on community needs.... View Details
- 01 Sep 2010
- News
You’ve Been YouTubed
media, analyzing the reach and impact of a clever customer complaint music video produced by Canadian musician Dave Carroll when his attempts to recoup the value of his guitar (broken in transit) are stonewalled for over a year by United... View Details