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Publications

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  • All HBS Web  (5,281)
    • People  (8)
    • News  (1,236)
    • Research  (3,037)
    • Events  (24)
    • Multimedia  (26)
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Show Results For

  • All HBS Web  (5,281)
    • People  (8)
    • News  (1,236)
    • Research  (3,037)
    • Events  (24)
    • Multimedia  (26)
  • Faculty Publications  (1,632)
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  • 19 Feb 2019
  • News

Unlocking the Customer Value Chain

  • 31 Oct 2018
  • News

How Bad is Airline Service, Really? And Other Customer Service Complaints

  • 21 May 2014
  • News

Target Will Recover as It Keeps Customers

  • 13 Mar 2019
  • News

Washington banks try to lure customers with stylish branches

  • 21 Oct 2014
  • News

Showdown In The Produce Aisle: Whole Foods Vs. Walmart

  • 07 Jul 2010
  • News

Businesses Don't Really Care About You

  • 20 Apr 2017
  • News

Making Health Insurance That Consumers Actually Like

  • 26 Apr 2021
  • News

Lumumba Seegars on Inequality and Agency in ERGs

  • 04 May 2021
  • News

Hubert Joly from Best Buy

  • 29 Jan 2015
  • News

McDonald's rock & hard place

  • 19 Dec 2014
  • News

Super-fast delivery is the new game in town

  • 30 Mar 2015
  • News

What The Starbucks' Race Campaign Says About Corporate Activism

  • 19 Feb 2019
  • News

How startups are disrupting the retail industry

  • 12 Oct 2022
  • Video

Mike Luca: The Role Experiments Play in Addressing Discrimination

  • 11 Oct 2016
  • News

How Does Samsung Recover?

  • 01 Aug 2019
  • News

Why LA restaurants aren't accepting cash payments

  • 04 May 2021
  • News

The Purpose of Business Isn’t Making Money – Hubert Joly Former CEO of Best Buy

  • 21 Nov 2021
  • News

Say My Name

  • 11 Jul 2017
  • News

Bad For Business?

  • 20 Jan 2022
  • News

Vault: How to be a Moral Leader: Sandra Sucher Reads The Making of the Atomic Bomb

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