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  • Research Summary

Bringing Worlds Together: Cultural Brokerage in Multicultural Teams (Dissertation)

Multicultural teams are becoming increasingly prevlaent and crucial for organizational success, yet they face many challenges that stem from their cultural differences. How can multicultural teams mitigate the risks of working across... View Details
Keywords: Cultural Brokerage; Multicultural Teams; Cross-cultural Collaboration; Creativity
  • Aug 2013
  • Conference Presentation

Cultural Brokerage in Cross-Cultural Collaborations

By: Sujin Jang
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    [Dissertation Research] Bringing Worlds Together: Cultural Brokerage in Multicultural Teams

    My dissertation (2013 Organization Science/ INFORMS Dissertation Proposal Competition Finalist) examines the dynamics and creative performance of multicultural teams. Using both qualitative and quantitative methods, I introduce the concept of "cultural... View Details

    • Jul 2013
    • Conference Presentation

    Bringing Worlds Together: Cultural Brokerage in Multicultural Teams

    By: Sujin Jang
    Related
    • 2013
    • Working Paper

    Bringing Worlds Together: Cultural Brokerage in Global Teams: (Job Market Paper)

    By: Sujin Jang
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    • May 2014
    • Case

    Building a High Performance Culture at IDFC

    By: V.G. Narayanan and Vidhya Muthuram
    IDFC was set up in 1997 to direct private finance to infrastructure projects in India. Over the years, it expanded its capabilities to become a 'complete solutions provider' offering financing solutions including debt and equity, investment banking, brokerage and asset... View Details
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    • August 2019 (Revised April 2021)
    • Case

    Zillow Offers: Winning Online Real Estate 2.0

    By: Luis Viceira, Marco Di Maggio and Allison Ciechanover
    Founded in 2005, Zillow had become the leading online real estate and home-related marketplace. The brand was recognized as a trusted resource for players in the real estate market, providing information and transparency on home prices. Revenue, which was historically... View Details
    Keywords: Real Estate; Corporate Culture; Intermediation; Brokerage; Startup; Evaluating Business Investments; Property; Information Technology; Business Model; Expansion; Business Startups; Real Estate Industry; Media and Broadcasting Industry; United States
    Related
    • March 2013 (Revised October 2013)
    • Supplement

    Jones Lang LaSalle (2012): Integrated Services and the Architecture of Complexity (D)

    By: Ranjay Gulati and Luciana Silvestri
    This case describes the strategic and organizational challenges that Jones Lang LaSalle (JLL) faced between 2008 and 2012. In 2008, in order to strengthen the firm's brokerage team, JLL merged with The Staubach Company, a real estate services provider with a first-rate... View Details
    Keywords: Organizational Structure; Strategy; Integration; Real Estate Industry; North America; South America; Central America
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    • May 1993 (Revised May 1994)
    • Case

    Managing for Integrity: Three Vignettes

    By: Lynn S. Paine
    Three situations are described. A branch manager for a retail brokerage firm must decide whether to change the branch's cash management techniques to increase interest earnings. An auto mechanic must decide whether to oversell parts and repairs to meet sales and... View Details
    Keywords: Growth Management; Ethics; Decision Making; Organizational Culture; Financial Management; Sales; Organizational Change and Adaptation
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    • March 2013 (Revised October 2013)
    • Supplement

    Growing Integrated Services at Jones Lang LaSalle (2008) (C)

    By: Ranjay Gulati and Luciana Silvestri
    This case describes the strategic and organizational challenges that Jones Lang LaSalle (JLL) faced between 2005 and 2008. Having dismantled its long-standing service-line-oriented structure, JLL created two interdependent groups: Accounts and Markets. Accounts housed... View Details
    Keywords: Organizational Structure; Strategy; Integration; Real Estate Industry; North America; South America; Central America
    Related
    • April 2008
    • Case

    Campbell and Bailyn's Boston Office: Managing the Reorganization

    By: Anne Donnellon and Dun Gifford Jr
    Ken Winston, the regional sales manager at a securities brokerage firm, has reorganized his generalist salespeople into Key Account Teams (KAT) to increase sales of specialized, higher-margin fixed income products. Winston is also implementing a new corporate... View Details
    Keywords: Organizational Behavior; Fixed Costs; Group Dynamics; Human Resource Management; Compensation; Matrix Organization; Sales; Leading Teams; Management; Leadership; Organizational Design; Organizational Structure; Groups and Teams; Organizational Culture; Organizational Change and Adaptation; Change Management; Salesforce Management; Compensation and Benefits; Financial Services Industry; Boston
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    • August 2021 (Revised November 2021)
    • Case

    The NCB Capital Turnaround: Waking the Sleeping Giant

    By: Sandra J. Sucher, Gamze Yucaoglu, Shalene Gupta and Fares Khrais
    The case opens in 2019, five years after, Sarah Al Suhaimi, CEO of NCB Capital (NCBC), the investment arm of Saudi’s largest bank, NCB, took the helm. Having successfully turned the business to make it the market leader, she was contemplating her next steps as... View Details
    Keywords: Turnaround; Investment Banking; Financial Institutions; Change Management; Leadership; Business Model; Strategy; Business and Stakeholder Relations; Management Teams; Asset Management; Growth and Development Strategy; Saudi Arabia
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      D. Quinn Mills

      Daniel Quinn Mills provides thought leadership in several fields including leadership, strategy, venture capital, finance, economics and geopolitics.  He has been a director of publicly-listed firms and is currently a director of several closely-held private... View Details

      Keywords: brokerage; brokerage; brokerage; brokerage; brokerage; brokerage; brokerage; brokerage; brokerage; brokerage; brokerage; brokerage; brokerage; brokerage
      • 28 Aug 2012
      • First Look

      First Look: August 28

      higher crop yields and reduced carbon emissions, the company's return on this investment has been estimated at $5 billion. The company was even more ambitious when setting its next set of 10‐year goals in 2006. In this statement, Dow's leadership aimed to create a... View Details
      Keywords: Sean Silverthorne
      • Web

      Named Fellowship Funds - Alumni

      opportunities on the African continent, the club provides services and resources for African students and any student with a professional or cultural interest in Africa. The club also promotes the engagement of the African business... View Details

        Ashish Nanda

        Ashish Nanda is Senior Lecturer and C. Roland Christensen Distinguished Management Educator at Harvard Business School. From 2018 to 2021, he was course head for the MBA Required Curriculum course in Strategy. Beginning in 2022, he is teaching an MBA Elective... View Details

        Keywords: brokerage; brokerage; brokerage; brokerage; brokerage; brokerage; brokerage; brokerage; brokerage; brokerage; brokerage; brokerage; brokerage; brokerage; brokerage; brokerage; brokerage; brokerage; brokerage; brokerage
        • 11 Mar 2014
        • First Look

        First Look: March 11

        cultural narratives around economic mobility, the Australian data closely replicated the United States findings. Misperceptions of wealth inequality as well as preferences for more equal distributions may be common across developed... View Details
        Keywords: Sean Silverthorne

          Sandra J. Sucher

          Sandra Sucher, professor of management practice at Harvard Business School, is an internationally recognized trust researcher. The Power of Trust, her third book, is based on two decades of global research on how companies build stakeholder trust and how,... View Details

          Keywords: brokerage; brokerage; brokerage; brokerage; brokerage; brokerage; brokerage; brokerage; brokerage; brokerage; brokerage
          • 07 Aug 2012
          • First Look

          First Look: August 7

          Creativity: The Superadditive Benefits of Multicultural Experience for Collective Creativity in Culturally Diverse Teams Authors:Carmit Tadmor, Patricia Satterstrom, Sujin Jang, and Jeffrey Polzer Publication:Journal of Cross-Cultural... View Details
          Keywords: Sean Silverthorne
          • Web

          Special Collections & Archives | Baker Library

          Schwartz Art Collection Displayed throughout campus to inspire students to think creatively. Muriel Siebert Collection American businesswoman Muriel F. Siebert (1928-2013) was the first woman to buy a seat on the New York Stock Exchange and the first woman to own and... View Details