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Show Results For
- All HBS Web
(3,305)
- People (2)
- News (786)
- Research (2,075)
- Events (5)
- Multimedia (89)
- Faculty Publications (1,532)
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- Research Summary
Crisis Management
By: Dutch Leonard
This project examines the special challenges of leadership in crisis situations and the associated challenges of leadership in preparing in advance for the possibility of crises to come. It includes both physical life safety crises (natural disasters, industrial... View Details
- 2021
- Working Paper
CRM and AI in Time of Crisis
By: Michelle Y. Lu and Navid Mojir
A crisis can affect the incentives of various players within a firm’s multi-layered sales and marketing organization (e.g., headquarters and branches of a bank). Such shifts can result in sales decisions against the firm’s best interests. Motivated by the backlash to... View Details
Keywords: CRM; Artificial Intelligence; AI; B2B Marketing; Decision Authority; Crisis Marketing; Intra-organizational Conflict; COVID-19 Pandemic; Customer Relationship Management; Technological Innovation; Decision Making; Strategy; Health Pandemics; Crisis Management; AI and Machine Learning
Lu, Michelle Y., and Navid Mojir. "CRM and AI in Time of Crisis." Harvard Business School Working Paper, No. 22-035, November 2021.
- December 2008
- Case
The Financial Crisis of 2008
This case presents excerpts from the speeches of observers to the 2008 financial crisis, including former and current central bankers, a private banker, and a Nobel-prize winning economist. They present different interpretations of the causes of the financial crisis... View Details
Trumbull, J. Gunnar. "The Financial Crisis of 2008." Harvard Business School Case 709-036, December 2008.
- 2012
- Working Paper
Mexico's Financial Crisis of 1994-1995
By: Aldo Musacchio
This paper explains the causes leading to the Mexican crisis of 1994-1995 (known as "The Tequila Crisis"), and its short- and long-term consequences. It argues that excessive enthusiasm on the part of foreign investors, not based on Mexico's fundamentals, and weak... View Details
Keywords: Financial Crisis; Foreign Direct Investment; Banks and Banking; Government and Politics; Currency Exchange Rate; Banking Industry; Mexico
Musacchio, Aldo. "Mexico's Financial Crisis of 1994-1995." Harvard Business School Working Paper, No. 12-101, May 2012.
- 31 Mar 2008
- HBS Case
JetBlue’s Valentine’s Day Crisis
significant future consumer of its product. JetBlue's strategic shift isn't quite that radical, but since last year's crisis the airline has begun to take on new aircraft, open new routes, and deliver on IT improvements. "The general... View Details
- 19 Oct 2020
- Working Paper Summaries
Bankruptcy and the COVID-19 Crisis
- May 2020
- Article
How History's Great Leaders Managed Anxiety: Historian Nancy Koehn on What Lincoln, Shackleton, and Others Knew About Handling Collective Anxiety—and Their Own—During a Crisis
By: Nancy F. Koehn
Koehn, Nancy F. "How History's Great Leaders Managed Anxiety: Historian Nancy Koehn on What Lincoln, Shackleton, and Others Knew About Handling Collective Anxiety—and Their Own—During a Crisis." Special Issue on Managing in an Anxious World. Harvard Business Review: The Big Idea (May 2020).
- July 2020
- Article
Reframing Value in a Crisis
By: Frank V. Cespedes and David Hoffeld
Reframing is the process of moving buyers from their current perspective(s) to one that motivates a different response. The current crisis makes this capability more important than ever. View Details
Cespedes, Frank V., and David Hoffeld. "Reframing Value in a Crisis." Top Sales Magazine (July 2020).
- March 2007 (Revised January 2008)
- Case
Korea: After the 1997 Financial Crisis
By: Laura Alfaro, Rafael M. Di Tella and Renee Kim
Examines what happened to Korea after the 1997 financial crisis and the implementation of the IMF-mandated reforms imposed on Korea as conditionalities to the country's emergency loan package. View Details
Keywords: Financial Crisis; Macroeconomics; Financing and Loans; Governing Rules, Regulations, and Reforms; Crisis Management; South Korea
Alfaro, Laura, Rafael M. Di Tella, and Renee Kim. "Korea: After the 1997 Financial Crisis." Harvard Business School Case 707-042, March 2007. (Revised January 2008.)
- February 2013
- Case
LEGO (A): The Crisis
By: Jan W. Rivkin, Stefan H. Thomke and Daniela Beyersdorfer
As this case opens, iconic toymaker LEGO stands on the brink of bankruptcy. Jørgen Vig Knudstorp, LEGO's young and newly appointed CEO, must size up changes in the toy industry, learn from the company's recent moves, and craft a strategy that will put LEGO back on... View Details
Keywords: Organizational Change and Adaptation; Change Management; Competitive Strategy; Crisis Management; Insolvency and Bankruptcy; Consumer Products Industry
Rivkin, Jan W., Stefan H. Thomke, and Daniela Beyersdorfer. "LEGO (A): The Crisis." Harvard Business School Case 713-478, February 2013.
- November 1988 (Revised January 1996)
- Case
Note on Management of Crisis
Intended to be used in cases dealing with crisis management and gives students a more theoretical perspective on leadership during volatile periods of business activity. Written to accompany the Lucky Stores case series. View Details
Kanter, Rosabeth M. "Note on Management of Crisis." Harvard Business School Case 389-054, November 1988. (Revised January 1996.)
- 1997
- Chapter
The Crisis in the Case of Research Crisis
By: J. King and L. Applegate
Keywords: Research
- June 2018 (Revised June 2018)
- Case
Facebook Confronts a Crisis of Trust
By: William W. George and Amram Migdal
The case, “Facebook Confronts a Crisis of Trust,” starts with the crisis Facebook founder and CEO Mark Zuckerberg is facing in March 2018 over Cambridge Analytica’s accessing data from 87 million Facebook accounts in order to influence the 2016 U.S. Presidential... View Details
Keywords: Facebook; Data Privacy; Data Manipulation; Data Science; Political Campaigns; Political Influence; Voter Mobilization; Voters' Interests; Election Outcomes; Elections; Cambridge Analytica; Mark Zuckerberg; Sheryl Sandberg; Voting; Decision Making; Demographics; Ethics; Geopolitical Units; Government and Politics; Government Legislation; National Security; Political Elections; Information Management; Leadership; Leadership Style; Crisis Management; Social Psychology; Personal Characteristics; Power and Influence; Society; Public Opinion; Technology Industry; United States; United Kingdom
George, William W., and Amram Migdal. "Facebook Confronts a Crisis of Trust." Harvard Business School Case 318-145, June 2018. (Revised June 2018.)
- July 2019
- Article
The Trust Crisis
By: Sandra J. Sucher and Shalene Gupta
Sucher, Sandra J., and Shalene Gupta. "The Trust Crisis." Special Issue on Broken Trust. Harvard Business Review: The Big Idea (July 2019).
- September 2001
- Background Note
Assessing Your Organization's Crisis Response Plans
Organizations inevitably face crises, but few are well prepared to deal with them. This note summarizes the findings of research and experience about what it takes to respond effectively in crisis situations. Provides principles to guide crisis response planning,... View Details
Watkins, Michael D. "Assessing Your Organization's Crisis Response Plans." Harvard Business School Background Note 902-064, September 2001.
- March 2010 (Revised May 2011)
- Case
Dubai in Crisis
By: Noel Maurer
On November 25, 2009, the small city-state of Dubai shook financial markets across the world when the Dubai World holding companies announced that it would ask its creditors to standstill its debts. After three decades of phenomenal growth, something had gone off the... View Details
Keywords: Business Model; Development Economics; Financial Crisis; Borrowing and Debt; Business History; Business and Government Relations; Dubai
Maurer, Noel. "Dubai in Crisis." Harvard Business School Case 710-061, March 2010. (Revised May 2011.)
- 2020
- Working Paper
Bankruptcy and the COVID-19 Crisis
By: Jialan Wang, Jeyul Yang, Benjamin Iverson and Raymond Kluender
We examine the impact of the COVID-19 economic crisis on business and consumer bankruptcies in the United States using real-time data on the universe of filings. Historically, bankruptcies have closely tracked the business cycle and contemporaneous unemployment rates.... View Details
Keywords: Bankruptcy; Financial Distress; COVID-19; Insolvency and Bankruptcy; Financial Crisis; Health Pandemics; United States
Wang, Jialan, Jeyul Yang, Benjamin Iverson, and Raymond Kluender. "Bankruptcy and the COVID-19 Crisis." Harvard Business School Working Paper, No. 21-041, September 2020.
- 01 Feb 2017
- What Do You Think?
Is the Next Jobs Crisis Just Ahead?
Summing Up: Should We Be Addressing the Next Jobs Crisis Now? An unusual proportion of respondents to this month’s column agreed either explicitly or implicitly on one thing: a looming service sector jobs View Details
- December 2003 (Revised March 2004)
- Case
FIRA: Confronting the Mexican Agricultural Crisis
By: James E. Austin, Michael Chu and Cate Reavis
In fall 2003, Mexico's agriculture sector was facing a crisis brought on largely by a surge in cheap U.S. imports resulting from NAFTA and inaccessible and/or expensive terms of credit for Mexican agricultural producers. It was getting harder for Mexican producers to... View Details
Keywords: Development Economics; Public Sector; Trade; Financial Instruments; Crisis Management; Markets; Strategic Planning; Partners and Partnerships; Competitive Strategy; Agriculture and Agribusiness Industry
Austin, James E., Michael Chu, and Cate Reavis. "FIRA: Confronting the Mexican Agricultural Crisis." Harvard Business School Case 304-032, December 2003. (Revised March 2004.)