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Show Results For
- All HBS Web
(3,223)
- People (2)
- News (786)
- Research (2,082)
- Events (5)
- Multimedia (89)
- Faculty Publications (1,532)
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- Research Summary
Crisis Management
By: Dutch Leonard
This project examines the special challenges of leadership in crisis situations and the associated challenges of leadership in preparing in advance for the possibility of crises to come. It includes both physical life safety crises (natural disasters, industrial... View Details
- 2021
- Working Paper
CRM and AI in Time of Crisis
By: Michelle Y. Lu and Navid Mojir
A crisis can affect the incentives of various players within a firm’s multi-layered sales and marketing organization (e.g., headquarters and branches of a bank). Such shifts can result in sales decisions against the firm’s best interests. Motivated by the backlash to... View Details
Keywords: CRM; Artificial Intelligence; AI; B2B Marketing; Decision Authority; Crisis Marketing; Intra-organizational Conflict; COVID-19 Pandemic; Customer Relationship Management; Technological Innovation; Decision Making; Strategy; Health Pandemics; Crisis Management; AI and Machine Learning
Lu, Michelle Y., and Navid Mojir. "CRM and AI in Time of Crisis." Harvard Business School Working Paper, No. 22-035, November 2021.
- 08 Aug 2011
- News
Crisis of Confidence
- 09 Oct 2017
- News
Forged in Crisis
- Jun 11 2020
- Article
Crisis Management for Leaders
- December 2008
- Case
The Financial Crisis of 2008
This case presents excerpts from the speeches of observers to the 2008 financial crisis, including former and current central bankers, a private banker, and a Nobel-prize winning economist. They present different interpretations of the causes of the financial crisis... View Details
Trumbull, J. Gunnar. "The Financial Crisis of 2008." Harvard Business School Case 709-036, December 2008.
- 31 Mar 2008
- HBS Case
JetBlue’s Valentine’s Day Crisis
significant future consumer of its product. JetBlue's strategic shift isn't quite that radical, but since last year's crisis the airline has begun to take on new aircraft, open new routes, and deliver on IT improvements. "The general... View Details
- 17 Jan 2019
- News
Caregiving Crisis
- 06 Mar 2010
- News
Crisis management
- 19 Oct 2020
- Working Paper Summaries
Bankruptcy and the COVID-19 Crisis
- 01 Dec 2018
- News
Averting Crisis
beliefs play a central role. I have worked on projects that study beliefs and important economic decisions, in the context of corporate investment in general, and banking and the financial crisis in particular.” —Yueran Ma (PhDBE 2018),... View Details
- 2012
- Working Paper
Mexico's Financial Crisis of 1994-1995
By: Aldo Musacchio
This paper explains the causes leading to the Mexican crisis of 1994-1995 (known as "The Tequila Crisis"), and its short- and long-term consequences. It argues that excessive enthusiasm on the part of foreign investors, not based on Mexico's fundamentals, and weak... View Details
Keywords: Financial Crisis; Foreign Direct Investment; Banks and Banking; Government and Politics; Currency Exchange Rate; Banking Industry; Mexico
Musacchio, Aldo. "Mexico's Financial Crisis of 1994-1995." Harvard Business School Working Paper, No. 12-101, May 2012.
- 01 Jun 2011
- News
Japan Crisis
The HBS Alumni Web site facilitated information-sharing regarding alumni and conditions in Japan following that country’s March earthquake and tsunami. In addition, the MBA Classes of 2005–2012 launched an online relief effort to accept donations and suggest other ways... View Details
Keywords: disaster relief
- July 2020
- Article
Reframing Value in a Crisis
By: Frank V. Cespedes and David Hoffeld
Reframing is the process of moving buyers from their current perspective(s) to one that motivates a different response. The current crisis makes this capability more important than ever. View Details
Cespedes, Frank V., and David Hoffeld. "Reframing Value in a Crisis." Top Sales Magazine (July 2020).
- November 1988 (Revised January 1996)
- Case
Note on Management of Crisis
Intended to be used in cases dealing with crisis management and gives students a more theoretical perspective on leadership during volatile periods of business activity. Written to accompany the Lucky Stores case series. View Details
Kanter, Rosabeth M. "Note on Management of Crisis." Harvard Business School Case 389-054, November 1988. (Revised January 1996.)
- June 2018 (Revised June 2018)
- Case
Facebook Confronts a Crisis of Trust
By: William W. George and Amram Migdal
The case, “Facebook Confronts a Crisis of Trust,” starts with the crisis Facebook founder and CEO Mark Zuckerberg is facing in March 2018 over Cambridge Analytica’s accessing data from 87 million Facebook accounts in order to influence the 2016 U.S. Presidential... View Details
Keywords: Facebook; Data Privacy; Data Manipulation; Data Science; Political Campaigns; Political Influence; Voter Mobilization; Voters' Interests; Election Outcomes; Elections; Cambridge Analytica; Mark Zuckerberg; Sheryl Sandberg; Voting; Decision Making; Demographics; Ethics; Geopolitical Units; Government and Politics; Government Legislation; National Security; Political Elections; Information Management; Leadership; Leadership Style; Crisis Management; Social Psychology; Personal Characteristics; Power and Influence; Society; Public Opinion; Technology Industry; United States; United Kingdom
George, William W., and Amram Migdal. "Facebook Confronts a Crisis of Trust." Harvard Business School Case 318-145, June 2018. (Revised June 2018.)
- 1997
- Chapter
The Crisis in the Case of Research Crisis
By: J. King and L. Applegate
Keywords: Research
- 01 Jun 2009
- News
Crisis and Creativity
"I'll be happy to give you innovative thinking. What are the guidelines?" © The New Yorker Collection 2005 Leo Cullum from cartoonbank.com. All Rights Reserved. Rahm Emanuel, President Obama’s chief of staff, recently echoed Machiavelli when he said, “You never want a... View Details
Keywords: Bhaskar Chakravorti
- 03 Oct 2008
- News
Wall Street's Latest Crisis of Leadership
- May 2020
- Article
How History's Great Leaders Managed Anxiety: Historian Nancy Koehn on What Lincoln, Shackleton, and Others Knew About Handling Collective Anxiety—and Their Own—During a Crisis
By: Nancy F. Koehn
Koehn, Nancy F. "How History's Great Leaders Managed Anxiety: Historian Nancy Koehn on What Lincoln, Shackleton, and Others Knew About Handling Collective Anxiety—and Their Own—During a Crisis." Special Issue on Managing in an Anxious World. Harvard Business Review: The Big Idea (May 2020).