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  • All HBS Web  (368)
    • News  (70)
    • Research  (218)
  • Faculty Publications  (65)

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  • All HBS Web  (368)
    • News  (70)
    • Research  (218)
  • Faculty Publications  (65)
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  • 01 Apr 2000
  • News

Rethinking Call Centers: Effective Delivery of Service is Key

Almost everyone has dialed a simple phone number -- be it to order a pair of socks or reserve a flight to New York -- only to end up navigating through a seemingly endless labyrinth of options, all because a mechanical voice continually... View Details
  • 01 Dec 2023
  • News

A More Accommodating Approach

Shelly Nooner (GMP 33, 2022) had already proven herself to be visionary and execution-focused during her two decades at Trimble, an industrial technology company that provides hardware, software, and services across agriculture, construction, geospatial, and... View Details
Keywords: Jennifer Gillespie
  • 06 Jul 2023
  • News

Lessons from Major League Baseball's Game-Changing Innovations

the bat, the exit velocity when you hit the ball. That didn't exist 10 years ago. And what you're seeing is that hitters are now optimizing their swing to hit home runs and pitchers are optimizing their delivery to throw as hard as they... View Details
  • 01 Jun 2023
  • News

Curb Appeal

trash collection to snow removal. If the forecast is correct, DSNY will have to clear 5 to 6 inches from 6,500 miles of city streets—a task that involves fitting plows to 2,000 garbage trucks and salt spreaders while continuing to collect... View Details
Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Government
  • 01 Jun 2023
  • News

From Big Pharma to Startup

Hunter Goble (MBA 2022) did not enroll in Harvard Business School with dreams of becoming an entrepreneur. After earning his MBA, Goble intended to return to Eli Lilly to continue to work building brands and launching products. He... View Details
Keywords: April White
  • 22 Feb 2022
  • News

New Urban Order

the vehicle, and up to 1,000 meters ahead, in order to drive those long stretches of highway safely, saving the human drivers for shorter distance pickups and deliveries in cities and towns. The company had 70 trucks on the road... View Details
Keywords: Kathleen Fu, Deborah Blagg, Julia Hanna, and Maureen Harmon; illustrations by; energy; environment; sustainability; entrepreneurship; Transit and Ground Passenger Transportation; Transportation; Water, Sewage and Supply Systems; Utilities; Construction of Buildings; Construction; Waste Management and Remediation Services; Corporate Services
  • 01 Jan 2011
  • News

Karen Gordon Mills, MBA 1977

ran a textile business before taking over Chicago-based Tootsie Roll Industries, which he continues to run jointly with her mother, Ellen Gordon. After graduating from Harvard with a degree in economics, business school was the natural... View Details
  • 12 Nov 2021
  • News

Alumni Business Leaders on Confronting the Climate Change Challenge

space of climate tech investing, I am cautiously optimistic about the future, but we will need constant vigilance and continuous and unrelenting effort to address the climate change challenge. Richard Needham, Jr. (MBA 2002) Partner,... View Details
  • 01 Mar 2018
  • News

Every Trick in the Book

her distributor online and have them in hand the next day. Big publishers have been slower to respond to the upsurge of independent bookstores, with longer delivery times and minimum order requirements. They also often set higher prices... View Details
Keywords: April White
  • 01 Jun 2020
  • News

Meal Plan

restaurants as gathering experiences, restaurants may look for ways to provide a value-driven, convenient way to meet that demand with family-size takeout meals. What other trends might emerge from this time? LG: If takeout and delivery... View Details
Keywords: Julia Hanna; restaurants; COVID-19; pandemic; recovery; Food Services and Drinking Places; Hospitality; Food and Beverage Stores; Retail Trade
  • 01 Mar 2010
  • News

A Helping Hand for Health Care

The HBS Buffalo Club continued its tradition of sponsoring community leaders for HBS Executive Education courses by sending senior management teams from two of the area’s health-care providers to the School’s new Managing Health- care... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services; Health, Social Assistance; Management, Scientific, and Technical Consulting Services; Professional Services
  • 01 Sep 2018
  • News

Ask the Expert: Delivering the Goods

to last-mile business from FedEx, UPS, and Amazon. Unfortunately, the online retailer is piloting its own delivery service that would put it in direct competition with the Postal Service. And Amazon isn’t alone in the search for last-mile... View Details
Keywords: Jen McFarland Flint
  • 01 Mar 2019
  • News

Case Study: Off to a Fine Art

all in, purchasing inventory at volume up front to enter the market with an abundance of options? Or should the company continue to take pieces on consignment, offering a limited assortment of plates and bowls to test the demands of the... View Details
Keywords: Jen McFarland Flint
  • 01 Sep 2011
  • News

Student Trio Advance Health Payment Reform

Related Links Read about other efforts in healthcare delivery Three HBS students spent much of the last academic year helping a leading Boston hospital answer one of the most important questions in health-care management: how to create a... View Details
Keywords: bundling; Health, Social Assistance
  • 01 Dec 1998
  • News

HBS Alumni Association Board of Directors: President's Report

is reaching its alumni in the most effective manner. In particular, the committee will focus on how best to market the annual Global Alumni Conferences' resources for international alumni and how best to use HBS volunteers to market alumni services and programs. View Details
  • 01 Dec 2013
  • News

Faculty Opinion: Making It Better

Image by Jezper by Regina E. Herzlinger Health care now represents some 18 percent of the American economy. With its costs continuing to rise, and with tens of millions uninsured, we in the United States are understandably preoccupied... View Details
Keywords: Herzlinger, Regina; Colleges, Universities, and Professional Schools; Educational Services; Ambulatory Health Care Services; Health, Social Assistance
  • 01 Mar 2013
  • News

A Healthy Profit

organizations with which Antares has partnered). The goal is to significantly improve the delivery of such products and services by achieving a commercially robust, self-sustaining footing, thereby ensuring lasting social and economic... View Details
Keywords: Garry Emmons; Colleges, Universities, and Professional Schools; Educational Services; Health, Social Assistance
  • 01 Oct 1999
  • News

HBS Alumni Association Board of Directors: President's Report

effectively over the last two years - it is a pleasure to inherit such a healthy organization. My fellow Board members and I are committed to carrying out the overall mission of the Board, which is to continually evaluate the quality and... View Details
  • 01 Oct 1996
  • News

An Atypical Case — Robin G. Berglund (MBA 1971)

At the Cedars-Sinai Hospital complex in Los Angeles, patients, visitors, doctors, nurses, and delivery people stream up and down the hallways on a busy summer afternoon. The bank of phones in the lobby is fully occupied. On one of them,... View Details
Keywords: Thomas Frick
  • 01 Dec 2020
  • News

Finding The Right Patient-Provider Match

you are an $8 billion health system and you have 2 percent more appointments scheduled, that’s $160 million of downstream revenue.” While the financial savings are significant, equally important—to both doctors and patients—is the ability to get to the right provider... View Details
Keywords: Susan Young
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