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- 01 Apr 2002
- News
Charting the Luminary Leadership in Professional Service Firms
Charting the Luminary Leadership in Professional Service Firms In their new book Aligning the Stars: How to Succeed When Professionals Drive Results (Harvard Business School Press), HBS professor Jay W. Lorsch and former Bain & Company... View Details
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
a direct effect on retention of existing clients and can have a significant impact on acquiring new business. The result is that satisfaction is based on how well an institution meets and exceeds a customer's expectations in every... View Details
- 05 Sep 2013
- News
Women and Sustainable Investing
- 07 Nov 2023
- News
Love and Money
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Which is the best dating app? Can money actually buy love? When do you talk about money in a new relationship and how do you broach the topic? How can well-meaning parents actually help their... View Details
- 01 Sep 2023
- News
Action Plan: In Context
Sara Jane Ho (MBA 2012) knows that many people think of etiquette as outdated, nothing more than “stuffy, stuffy old manners.” She has made a career—and now a Netflix series, Mind Your Manners—out of updating this old-fashioned perspective. “I see etiquette as the... View Details
- 22 Sep 2023
- News
Capital Connection
Vernon Beckford (MBA 2013) saw the gap almost immediately. From the beginning of his career in commercial real estate finance—first at Credit Suisse and then later at CW Capital and Global Atlantic Financial Group—Beckford observed Wall Street’s obsession with... View Details
- 01 Sep 2003
- News
Kumar Mahadeva
Cognizant provides application outsourcing services and 24/7 software project management for a small but intensely loyal client base of large U.S. and European companies. Widely praised in the business press... View Details
- 12 Mar 2021
- News
My Favorite Case
entrepreneurial culture relative to its Wall Street counterparts, but competition in the investment banking industry is intensifying in 1997 due to a wave of mega-mergers. The new combined banking entities are able to offer customers a broader array of products and... View Details
- 18 May 2023
- News
India's New Money Managers
into another obstacle: As Gupta began her career successfully setting up the trading desk for her company Navratan Capital, she found that investors would only speak with her male colleagues. Gupta persevered, founding Anand Rathi in 1994, which grew to be one of... View Details
Keywords: Maureen Harmon
- 01 Sep 2023
- News
Global Outposts Expand HBS’s Intellectual Footprint
Since taking over as CEO of Tata Steel in 2013, T. V. Narendran had sought to transform India’s oldest steel manufacturing firm to ready it for a rapidly evolving business world. He instilled financial discipline, acquired new businesses, and launched digital... View Details
Keywords: Jennifer Gillespie
- 01 Jan 2011
- News
Seth Klarman, MBA 1982
"We care about the urgent needs of our local community." The foundation bearing the family name, run by Beth, has supported medical, educational, religious, and social service organizations, including McLean and Beth Israel Deaconess... View Details
- 01 Jan 2002
- News
Egon P.S. Zehnder (MBA '56)
requires us to find people who want to stay with the company for the long haul." Another linchpin in Zehnder's vision also sets the firm apart from all others in the field. Clients pay for services rendered,... View Details
- 23 May 2018
- News
Carla A. Harris, MBA 1987
She organizes her schedule to be home on Sundays so she can attend services at Harlem’s St. Charles of Borromeo, where she is a member of the Gospelites. “Singing is my form of praise,” says Harris, who has released three albums and... View Details
Keywords: Susan Young
- 01 Oct 1999
- News
Banking on Success
of change. The unprecedented flood of mergers and acquisitions, the advent of the global marketplace, the stock market's dizzying rise, and the capricious fortunes of technology-based companies have made financial services a fascinating... View Details
Keywords: Deborah E. Blagg
- 02 Jan 2018
- News
Reconsidering Retirement
think long term. That meant looking not just a few decades ahead to his own retirement, but also as much as a century ahead to his infant son’s old age. He needed to think like a university shepherding its endowment. That was the impetus behind Rebalance IRA, the... View Details
- 01 Feb 2002
- News
It's academic. (Not!)
"During the times of the Republic, the Romans had a very small government, which outsourced all kinds of economic activities. They even took bids for services such as tax collection and street construction. The companies that formed in... View Details
- 01 Oct 1997
- News
High Fives
have encouraged our clients to take substantial portions of their U.S. equity portfolios and buy international stocks.” Views on investing in emerging markets: “Those markets are enticing but can be unbelievably volatile. We think the... View Details
- 12 Nov 2021
- News
Alumni Business Leaders on Confronting the Climate Change Challenge
percent of cars from the city. We also completed a significant recapitalization of Altus Power, a market-leading solar power company that provides clean electricity to clients across the United States. We know that every sector of our... View Details