Churn - Publications - Faculty & Research

rates of burnout among this population to triple. That kind of churn has had far-ranging, systemic effects and has been linked to everything from reduced quality of care to substantial costs for the system. Underlying that problem is the... View Details

Keywords: Jen McFarland Flint; Hospitals; Health, Social Assistance

19 Jan 2024
News

The Values and Virtues of a Quick Fix

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. Speed has gotten a pretty bad rap, says Anne Morriss (MBA 2004). The Silicon Valley mantra of moving fast and breaking things has led to waves of high-profile... View Details

01 Dec 2009
News

One Man Crime Wave

detritus bobs on the waves. Nature has restored order. Within MacDonald, surely another storm was churning throughout his life, an inner conflict about the role and conduct of commerce. He recognized business as a fact of life but... View Details

Keywords: Garry Emmons; fiction writing; Arts, Entertainment; Publishing Industries (except Internet); Information

01 Jun 2005
News

School’s Entrepreneurial Spirit Runs Deep

success. In Shaping the Waves: A History of Entrepreneurship at Harvard Business School (HBS Press, 2005), Cruikshank debunks the characterization of HBS as a “handmaiden to the Fortune 500,” churning out only top CEOs. In fact,... View Details

Keywords: Margie Kelley; Shaping the Waves; A History of Entrepreneurship at Harvard Business School; Publishing Industries (except Internet); Information

20 Apr 2021
News

Get Ready for the Relationship Renaissance

the company’s revenues tripled in 2020. “A lot of people leave dating apps not because they found their person, [but] because they're frustrated or fed up or burned out. We want good churn, not bad churn you’d lose them anyway, so it... View Details

Keywords: Private Households; Personal Services

01 Mar 2019
News

The Blue-Green Revolution

temperatures are to be found. The ponds could even be parked next to heavy CO2 emitters like cement factories and power plants so that the organisms can suck up excess carbon while churning out clean, renewable biocrude. Breakthroughs in... View Details

Keywords: Alexander Gelfand; illustration by Eric Nyquist

01 Mar 2006
News

Drive-In Nation

this year, of the millions of cars being churned out in factories all around the world, one of them, unknown and unremarked, will roll off an assembly line and take its place in history. Basking under the hot lights of a showroom, or... View Details

Keywords: Garry Emmons; Motor Vehicle and Parts Dealers; Retail Trade

01 Jun 2024
News

Turning Point: On the Line

Leonard Dick (MBA 1990) (Illustration by Gisela Goppel) Leonard Dick (MBA 1990) (Illustration by Gisela Goppel) Day 116 was bizarrely poetic. Or poetically bizarre. And not just because I was an HBS grad participating in his second strike. To that point in last year’s... View Details

Keywords: labor strike; television; media; unions

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The Right Way to Manage Churn for Maximum Profit

A Smarter Way to Reduce Customer Churn

‘Victims’ of churn are accessories to the crime

We’re churning butter and making our own candles. What has coronavirus done to us?

‘We Made Every Mistake’: This Brooklyn Couple Churned up a $40M Ice Cream Business Before Tumbling Into Bankruptcy — Now They’re Rebuilding. Here Are 3 Lessons You Can Learn From Their Story

Why Economic Crises Trigger Political Turnover in Some Countries but Not Others

The Leadership Lessons of Steve Jobs

Why Metrics Get Worse With Scale

Corporate America Wakes up to the Business Case for Good Caregiving

A Real Path to Shared Prosperity in America

The Elizabeth Holmes Verdict: Silicon Valley’s Reckoning or a Single Bad Apple?

The Key to Retaining Low Wage Workers? Opportunity for Growth, Survey Says

Vital Signs