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- All HBS Web
(5,256)
- People (14)
- News (1,029)
- Research (2,867)
- Events (11)
- Multimedia (23)
- Faculty Publications (1,540)
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- November 1995
- Background Note
Reengineering a Business Process
By: Richard L. Nolan and Thomas H. Davenport
Describes the six steps included in most reengineering initiatives: selecting the processes for reengineering; identifying change enablers; developing a business vision of process objectives; understanding and measuring existing processes; designing and prototyping the... View Details
Keywords: Goals and Objectives; Management Practices and Processes; Change Management; Measurement and Metrics
Nolan, Richard L., and Thomas H. Davenport. "Reengineering a Business Process." Harvard Business School Background Note 396-054, November 1995.
- April 1993 (Revised June 1993)
- Background Note
Business Process Reengineering: IT-Enabled Radical Change
Provides a conceptual framework for understanding business process redesign and change management. View Details
Stoddard, Donna B., and Sirkka Jarvenpaa. "Business Process Reengineering: IT-Enabled Radical Change." Harvard Business School Background Note 193-151, April 1993. (Revised June 1993.)
- Research Summary
The Process of Managing Business Transformation
By: Richard L. Nolan
Richard L. Nolan is examining the process of business transformation, which he characterizes as the creative destruction of industrial economy management principles and the evolution of a set of workable management principles for the information economy. According to... View Details
- 1995
- Book
Business Policy: Managing Strategic Processes
By: Joseph L. Bower, Christopher A. Bartlett, Hugo Uyterhoeven and Richard E. Walton
Bower, Joseph L., Christopher A. Bartlett, Hugo Uyterhoeven and Richard E. Walton, eds. Business Policy: Managing Strategic Processes. Chicago: Irwin, 1995.
- 1995
- Book
Business Policy: Managing Strategic Processes
By: Joseph L. Bower, Hugo E.R. Uyterhoeven and Richard E. Walton
Bower, Joseph L., Hugo E.R. Uyterhoeven, and Richard E. Walton. Business Policy: Managing Strategic Processes. 8th ed. Homewood, IL: Irwin, 1995.
- September 1995 (Revised March 2023)
- Background Note
Process Fundamentals
By: Ann E. Gray and James Leonard
This note provides an introduction for a course or module covering the basic elements of production or service operations and how processes are managed. Begins by discussing the activities that take place in a "process." Analysis tools such as the process flow diagram... View Details
Gray, Ann E., and James Leonard. "Process Fundamentals." Harvard Business School Background Note 696-023, September 1995. (Revised March 2023.)
- November 1995
- Background Note
Business Process Reengineering: Its Past, Present, and Possible Future
Explores the origins of reengineering; its evolution during the 1980s and 1990s; the current state of reengineering, which is prevalent in business today; and several possible futures of reengineering, specifically in relation to process management, knowledge work, and... View Details
Davenport, Thomas H. "Business Process Reengineering: Its Past, Present, and Possible Future." Harvard Business School Background Note 196-082, November 1995.
- August 1993
- Case
USAA: Business Process Review for the Great Lakes Region
By: James L. Heskett and Roger H. Hallowell
USAA proposes to develop a new set of processes for its property and casualty division. The case focuses on processes used in automobile claims. View Details
Heskett, James L., and Roger H. Hallowell. "USAA: Business Process Review for the Great Lakes Region." Harvard Business School Case 694-024, August 1993.
- Research Summary
Managing Processes
David A. Garvin is examining the nature and use of managerial and organizational processes—the means by which work is accomplished—including strategic processes that chart corporate direction, resource allocation processes that distribute funds,... View Details
- July 1995 (Revised December 1996)
- Background Note
Process of Creative Destruction, The: Business Transformation
By: Richard L. Nolan
Nolan, Richard L. "Process of Creative Destruction, The: Business Transformation." Harvard Business School Background Note 196-018, July 1995. (Revised December 1996.)
- January 1995 (Revised January 1995)
- Case
USAA: Business Process Review for the Great Lakes Region (Abridged)
By: James L. Heskett
Presents the results of a service process analysis of USAA's claims processing activity in its Great Lakes Region. Explores not only issues of redesigning the process but also the organizational implications of various alternatives. View Details
Keywords: Restructuring; Mortgages; Management Practices and Processes; Business Processes; Organizational Design; Mathematical Methods; Real Estate Industry; North America
Heskett, James L. "USAA: Business Process Review for the Great Lakes Region (Abridged)." Harvard Business School Case 395-026, January 1995. (Revised January 1995.)
- June 2001 (Revised June 2001)
- Background Note
Process Improvement Template
Managers are often confronted with the challenge of improving critical business processes so that their efforts are not merely ad hoc. This note provides a template by which improvement efforts are converted from unstructured efforts to bona fide, hypothesis-testing... View Details
Spear, Steven J. "Process Improvement Template." Harvard Business School Background Note 601-186, June 2001. (Revised June 2001.)
- 28 Sep 2006
- Working Paper Summaries
Scale without Mass: Business Process Replication and Industry Dynamics
- September 2003 (Revised June 2005)
- Case
Polycom's Acquisition Process
Describes the acquisition decision-making process employed at Polycom. Focuses on the potential acquisition of the firm's archrival, Picturetel, in mid-2001. View Details
Roberto, Michael, and Gina Carioggia. "Polycom's Acquisition Process." Harvard Business School Case 304-040, September 2003. (Revised June 2005.)
- December 1983 (Revised August 1988)
- Background Note
The Start-Up Process
By: Howard H. Stevenson and Michael J. Roberts
Describes the various stages in the start-up process and describes in detail the questions that can be asked and the analysis that can be performed to help deal with the issues that arise at each stage. View Details
Keywords: Business Startups
Stevenson, Howard H., and Michael J. Roberts. "The Start-Up Process." Harvard Business School Background Note 384-179, December 1983. (Revised August 1988.)
- 2008
- Working Paper
Etiquette and Process Puzzles of Negotiating Business in China: A Questionnaire
By: James K. Sebenius and Cheng (Jason) Qian
Cultural differences can affect negotiations in many ways, from influencing the basic motivations and perceptions of the players to guiding the surface aspects, such as etiquette, protocol, and process, of business interactions. Navigating the challenges of these... View Details
Keywords: Decision Making; Cross-Cultural and Cross-Border Issues; Governance; Questionnaires; Negotiation Process; Behavior; China
Sebenius, James K., and Cheng (Jason) Qian. "Etiquette and Process Puzzles of Negotiating Business in China: A Questionnaire." Harvard Business School Working Paper, No. 09-077, December 2008.
- September 2013 (Revised August 2024)
- Exercise
Process Analytics Simulation: Solutions
A set of exercises and instructions to be used with the Process Simulator software made by Pro Model. These exercises allow students to investigate the impact of variable processing times on the performance of simple in-line processes. Includes color exhibits. View Details
- Research Summary
Do Leaders Lead in Business Process Innovation? The Case(s) of E-Business Adoption
This paper investigates how market position influences firm propensity to adopt new process innovations. Using detailed data from the U.S. Census of Manufactures, I study the adoption of frontier e-business practices during the early diffusion of the commercial... View Details
- 2012
- Working Paper
Do Market Leaders Lead in Business Process Innovation? The Case(s) of E-Business Adoption
By: Kristina S. McElheran
This paper explores the relationship between market position and business process innovation. Prior research has focused on the alignment between new technologies and the internal capabilities of firms to pursue them. I extend the investigation to include external... View Details
Keywords: Investment; Technological Innovation; Leadership; Business Processes; Behavior; Motivation and Incentives; Technology Adoption; Manufacturing Industry; United States
McElheran, Kristina S. "Do Market Leaders Lead in Business Process Innovation? The Case(s) of E-Business Adoption." Harvard Business School Working Paper, No. 10-104, June 2010. (Revised April 2011, October 2012.)