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  • Article

'Matter Battles': Cognitive Representations, Boundary Objects, and the Failure of Collaboration in Two Smart Cities

By: Tiona Zuzul
In this paper, I present a longitudinal study of two smart city projects that brought together experts from diverse knowledge domains. Both projects structured collaboration around the development of boundary objects that could integrate actors’ expertise. In both... View Details
Keywords: Smart Cities; Interpersonal Conflict; Boundary Objects; Cooperation; Failure
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  • Article

Tracking the Changing Feature of a Moving Object

By: Julian De Freitas, Nicholas E. Myers and Anna C. Nobre
The mind can track not only the changing locations of moving objects, but also their changing features, which are often meaningful for guiding action. How does the mind track such features? Using a task in which observers tracked the changing orientation of a rolling... View Details
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  • 2017
  • Working Paper

Cross-Boundary Teaming for Innovation: Integrating Research on Teams and Knowledge in Organizations

By: Amy C. Edmondson and Jean-François Harvey
Cross-boundary teaming, within and across organizations, is an increasingly popular strategy for innovation. Knowledge diversity is seen to expand the range of views and ideas that teams can draw upon to innovate. Yet, case studies of practice reveal that teaming... View Details
Keywords: Teams; Knowledge; Innovation; Groups and Teams; Collaborative Innovation and Invention
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  • December 2018
  • Article

Cross-boundary Teaming for Innovation: Integrating Research on Teams and Knowledge in Organizations

By: Amy C. Edmondson and Jean-François Harvey
Cross-boundary teaming, within and across organizations, is an increasingly popular strategy for innovation. Knowledge diversity is seen to expand the range of views and ideas that teams can draw upon to innovate. Yet, case studies reveal that teaming across knowledge... View Details
Keywords: Teams; Innovation; Groups and Teams; Innovation and Invention; Knowledge; Performance Effectiveness
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  • 02 Apr 2007
  • Lessons from the Classroom

Making the Move to General Manager

their own case study describing an important leadership challenge they face. The "Your Case Study" exercise, developed by HBS professor Joshua D. Margolis and Sarah M. Kauss, was adopted by GMP faculty with several objectives in... View Details
Keywords: by Martha Lagace
  • 01 Jul 2014
  • Working Paper Summaries

Creating Reciprocal Value Through Operational Transparency

Keywords: by Ryan W. Buell, Tami Kim & Chia-Jung Tsay
  • September 2009
  • Article

Are You Having Trouble Keeping Your Operations Focused?

By: Robert S. Huckman
As a business broadens over time, it can lose the operational edge that led to its original success. Core strengths atrophy, efficiency or quality suffers, and sharper rivals close in to take advantage of the loss of focus. In his classic article "The Focused Factory"... View Details
Keywords: Business Units; Business Growth and Maturation; Goals and Objectives; Resource Allocation; Operations; Performance Efficiency
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  • 25 Feb 2015
  • HBS Seminar

Jeffrey Schnapp, Harvard Graduate School of Design

    Publications

    2000-2005 Selected

     

    Chiu, C-y, Morris, M.W., Hong, Y-y, & Menon, T. (2000).  Motivated cultural cognition: The impact of implicit cultural theories on dispositional attribution varies as a function of Need for Closure.... View Details

    • Research Summary

    Hybrid organizing

    By: Julie Battilana

    While historically the commercial and social sectors have evolved on fairly separate tracks, over the last 30 years we have witnessed a blurring of the boundaries between these two sectors. In an effort to account for this transition, Professor Battilana’s second... View Details

    • 22 Nov 2010
    • Research & Ideas

    Seven Strategy Questions: A Simple Approach for Better Execution

    Nordstrom and Apple illustrate some unorthodox performance measurement choices that provide the pathway to superior results. 4. What Strategic Boundaries Have You Set? Every strategy brings with it the risk that an individual's actions... View Details
    Keywords: by Robert Simons
    • Web

    Topics - HBS Working Knowledge

    (19) Annual Reports (2) Annuities (1) Arts (2) Asset Management (3) Asset Pricing (4) Assets (11) Attitudes (18) Auctions (4) Balanced Scorecard (11) Banks and Banking (30) Behavioral Finance (7) Behavior (75) Bids and Bidding (1) Bonds (7) Borrowing and Debt (14)... View Details
    • 09 Oct 2001
    • Research & Ideas

    Driven: How Human Nature Shapes Organizations

    the overall objectives of the firm in relation to customers, investors, and regulators. Now people are chosen to step into these roles and the organization is set in motion. What will happen in real time? Once on the job, the bonding... View Details
    Keywords: by Paul Lawrence & Nitin Nohria
    • 31 Jul 2023
    • News

    Striving for Imperfection

    Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Since he left HBS in 1990, Charles Conn (MBA 1990) has built a full and varied portfolio career. Early on, he was a partner at McKinsey and then a tech executive, founding Ticketmaster-Citysearch. Today,... View Details
    Keywords: Management of Companies and Enterprises; Management
    • 04 Nov 2009
    • What Do You Think?

    What is the Role of Government Vis-à-Vis Capitalism?

    doing so, they left us with interesting questions. Fidel Arcenas described one such challenge: "A bureaucratic apparatus that's way off the pace of the market forces is useless." Do you agree? Jacoline Loewen commented, "Government is about setting the... View Details
    Keywords: by Jim Heskett
    • 02 Apr 2001
    • Research & Ideas

    Not All M&As Are Alike—and That Matters

    competitors in geographically fragmented industries; to extend into new products or markets; as a substitute for R&D; and to exploit eroding industry boundaries by inventing an industry. Despite the massive number of books and... View Details
    Keywords: by Joseph L. Bower
    • 10 May 2010
    • Research & Ideas

    What Top Scholars Say About Leadership

    as a "structure for rational discourse": With wicked problems, the determination of solution quality is not objective and cannot be derived from following a formula. Solutions are assessed in a social context in which "many... View Details
    Keywords: by Martha Lagace; Education
    • 15 Oct 2007
    • Research & Ideas

    Businesses Beware: The World Is Not Flat

    treats market share as the result of building better cars more cheaply than its competitors, and not as an objective in and of itself. Its globalization has actually been driven by a complex array of coordination mechanisms across... View Details
    Keywords: by Martha Lagace
    • 27 Oct 2002
    • Research & Ideas

    Want a Happy Customer? Coordinate Sales and Marketing

    shortsighted, sub-optimal, and conflict-ridden. For example, when field sales, telesales, and customer service people all interact with the same account, the objective is flawless, efficient, timely service but the real result can be... View Details
    Keywords: by Benson Shapiro
    • Research Summary

    Mastering Strategy Execution

    By: Robert Simons

    Professor Robert Simons’ research encompasses three areas of management accountability that are the foundation for successful strategy execution: organization design, performance measurement and control, and risk management. In addition, Simons is interested in the... View Details