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- Faculty Publications (6)
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- April 1986 (Revised January 1993)
- Case
Au Bon Pain
An eight-year-old company is in the midst of growth. This case follows the company from its inception through its growth stages. Teaching objectives are to understand the problems of growth, partnership, and operations-driven companies. View Details
Keywords: Business Growth and Maturation; Business Startups; Growth and Development; Service Industry; Food and Beverage Industry
Kao, John J. "Au Bon Pain." Harvard Business School Case 486-100, April 1986. (Revised January 1993.)
- March 1987 (Revised October 1993)
- Case
Au Bon Pain: The French Bakery Cafe, The Partner/Manager Program
By: W. Earl Sasser
In recent years, Au Bon Pain (ABP), a chain of upscale French bakeries/sandwich cafes based in Boston, confronted a set of human resource problems endemic to the fast food industry (i.e., a labor shortage which made it difficult to attract and maintain quality crew... View Details
Keywords: Motivation and Incentives; Managerial Roles; Retention; Employees; Performance Improvement; Recruitment; Problems and Challenges; Compensation and Benefits; Food and Beverage Industry; Service Industry; Boston
Sasser, W. Earl. "Au Bon Pain: The French Bakery Cafe, The Partner/Manager Program." Harvard Business School Case 687-063, March 1987. (Revised October 1993.)
- June 1987
- Supplement
Au Bon Pain: Interviews with Ron Shaich and Len Schlesinger, Video
By: W. Earl Sasser, Christopher Hart and Lucy N. Lytle
To be used with Au Bon Pain: The French Bakery Cafe, the Partner/Manager Program. View Details
Keywords: Employee Relationship Management; Human Resources; Management Systems; Selection and Staffing; Programs; Partners and Partnerships; Food and Beverage Industry
Sasser, W. Earl, Christopher Hart, and Lucy N. Lytle. "Au Bon Pain: Interviews with Ron Shaich and Len Schlesinger, Video." Harvard Business School Video Supplement 887-548, June 1987.
- August 1987
- Supplement
Au Bon Pain: A Presentation by Gary Aronson and Brian McEvoy, Video
To be used with Au Bon Pain: The French Bakery Cafe, the Partner/Manager Program. View Details
Hart, Christopher. "Au Bon Pain: A Presentation by Gary Aronson and Brian McEvoy, Video." Harvard Business School Video Supplement 888-502, August 1987.
- 07 Sep 2014
- News
An MBA That Served up a Big Slice of the Snack Market
- March 1992 (Revised December 1993)
- Teaching Note
Au Bon Pain: The French Bakery Cafe, The Partner/Manager Program, Teaching Note
By: Leonard A. Schlesinger and Roger H. Hallowell
Teaching Note for (9-687-063). View Details
Leonard A. Schlesinger
Leonard A. Schlesinger is Baker Foundation Professor at the Harvard Business School where he serves as Chair of the School’s Practice based faculty and faculty Chair of the MBA Field Global Immersion program. He has served as a member of the HBS faculty from 1978 to... View Details
- 09 Nov 2023
- News
A Third Act for Ron Shaich (MBA 1978)
Widely credited with pioneering the concept of the restaurant industry’s $80 billion “fast casual” segment, Ron Shaich (MBA 1978) started small: a 400-square-foot business in Boston’s Downtown Crossing that sold cookies. From those humble but tasty beginnings, Shaich... View Details
- 17 Jun 2017
- Research & Ideas
Amazon, Whole Foods Deal a Big Win for Consumers
Source: 400tmax Editor's Note. Online retailing behemoth Amazon announced June 16 that it would acquire upscale grocery chain Whole Foods Market in a deal valued at more than $13 billion. Though the company has dabbled with the idea of a brick-and-mortar footprint in... View Details
- 01 Mar 2004
- News
Ron Shaich’s Café Society
Pain. My partner, Louis Kane, and I incorporated in 1981, went public in 1991, and had 250 stores by 1993. How did Panera come into the mix? In 1993 we Au Bon Pain acquired a... View Details
- 27 Nov 2013
- News
No Bologna, Please
public in 1991. In 1993, the pair acquired St. Louis Bread Company, a 19-store chain of eat-in cafés based in St. Louis, Missouri, serving freshly baked artisanal bread, sandwiches, soups, and salads. By this point, Au View Details
- 17 Apr 2017
- News
Panera-bred Leaders Have Risen Throughout the Restaurant Industry
As Ron Shaich (MBA 1978) grew Au Bon Pain and then the Panera Bread Company into the nation’s largest “fast casual” chain, he was also shaping a team of highly skilled... View Details
- 01 Sep 2023
- News
Alumni and Faculty Books
Lifetime of Transformations By Ron Shaich (MBA 1978) Harvard Business Review Press Ron Shaich is a business visionary who has been part of building three iconic restaurant brands: Au Bon Pain, Panera Bread,... View Details
- 29 Sep 2021
- Blog Post
Latinx Women in the Spotlight: Marimar Pérez-Riera (MBA 1994)
and a desire to achieve it all was the daily order in my early career; getting admitted to HBS was my ultimate goal. What is your favorite memory from HBS? My favorite memories from HBS: My little loft apartment at Soldiers Field Park; the pub inside the gym (yes, it... View Details
- 24 Apr 2014
- News
Ron Shaich (MBA 1978)
Ron Shaich’s (MBA 1978) first venture, a cookie shop in downtown Boston, evolved into Au Bon Pain. His latest—Panera Cares—allows customers to pay only what they can afford at the popular restaurants he... View Details
- 01 Sep 2007
- News
Where Are They Now?
HBS faculty in 1980 and teaching organizational behavior, in 1985 he decamped to Au Bon Pain, the chain of bakery cafés, serving as COO for several years before returning to HBS. At the School again until... View Details
- 01 Sep 2011
- News
The Spangler Effect
shared crowded dining facilities with Executive Education participants and had no place to study or hang out, forcing them to disperse to their dorms or off-campus residences. And the Au Bon View Details
- 01 Jun 1996
- News
Class Acts
man. "As part of the 1 percent of HBS students who are Democrats," Lyon quips, "I used to read only the New York Times. Now I read the Wall Street Journal, too." « Back to the top of the page A Woman's Place — Melissa J. Ma by Elaine Gottlieb When Melissa Ma bounds... View Details