Filter Results:
(96)
Show Results For
- All HBS Web
(96)
- News (46)
- Research (43)
- Multimedia (6)
- Faculty Publications (13)
Show Results For
- All HBS Web
(96)
- News (46)
- Research (43)
- Multimedia (6)
- Faculty Publications (13)
Page 1 of 96
Results →
- May 2014
- Article
I'm Sorry About the Rain! Superfluous Apologies Demonstrate Empathic Concern and Increase Trust
By: A.W. Brooks, H. Dai and M.E. Schweitzer
Existing apology research has conceptualized apologies as a device to rebuild relationships following a transgression. As a result, apology research has failed to investigate the use of apologies for outcomes for which individuals are obviously not culpable (e.g.,... View Details
Keywords: Superfluous Apology; Apology; Benevolence-based Trust; Empathy; Stochastic Trust Game; Trust; Emotions; Societal Protocols
Brooks, A.W., H. Dai, and M.E. Schweitzer. "I'm Sorry About the Rain! Superfluous Apologies Demonstrate Empathic Concern and Increase Trust." Social Psychological & Personality Science 5, no. 4 (May 2014): 467–474.
- 12 Aug 2015
- News
The Organizational Apology
- 11 Feb 2014
- News
AOL’s Armstrong Joins Parade of CEOs Apologizing
- 01 Nov 2013
- News
Want People to Trust You? Apologize
- 02 Apr 2013
- News
Apple's CEO Apologizes to the Chinese
- July 2019
- Article
The Elements of a Good Company Apology
By: Sandra J. Sucher and Shalene Gupta
Sucher, Sandra J., and Shalene Gupta. "The Elements of a Good Company Apology." Special Issue on Broken Trust. Harvard Business Review: The Big Idea (July 2019).
- 01 Mar 2017
- News
Uber CEO Apologizes Over Video Of Dispute With Driver
- 19 Feb 2010
- News
Tiger Woods's apology may not win back sponsors, experts say
- December 2017
- Case
La Ceiba: Navigating Microfinance and Relationships in Honduras (A)
By: Christine L. Exley, John Beshears and Alison Wood Brooks
This case follows the program director of La Ceiba, a Honduras-based microfinance institution, as he navigates four challenging negotiation scenarios involving the organization's loan clients. Students are asked to adopt the perspective of the Program Director and to... View Details
Keywords: Negotiation; Power; Apology; Negotiation Process; Microfinance; Power and Influence; Situation or Environment
Exley, Christine L., John Beshears, and Alison Wood Brooks. "La Ceiba: Navigating Microfinance and Relationships in Honduras (A)." Harvard Business School Case 918-014, December 2017.
- August 17, 2023
- Article
How to Build a Life: How to Apologize Like a Pro
By: Arthur C. Brooks
Brooks, Arthur C. "How to Build a Life: How to Apologize Like a Pro." The Atlantic (August 17, 2023).
- 06 Apr 2023
- News
Can You Apologize Too Much? Sorry, but Read This to Find Out.
- December 2017
- Supplement
La Ceiba: Navigating Microfinance and Relationships in Honduras (B)
By: Christine L. Exley, John Beshears and Alison Wood Brooks
Supplements the (A) case. View Details
Keywords: Negotiation; Power; Apology; Negotiation Process; Microfinance; Power and Influence; Situation or Environment
Exley, Christine L., John Beshears, and Alison Wood Brooks. "La Ceiba: Navigating Microfinance and Relationships in Honduras (B)." Harvard Business School Supplement 918-015, December 2017.
- December 2017 (Revised March 2022)
- Teaching Note
La Ceiba: Navigating Microfinance and Relationships in Honduras (A) and (B)
By: Christine L. Exley, John Beshears and Alison Wood Brooks
Teaching Note for cases 918-014 and 918-015. View Details
- 13 May 2020
- News
Why we've been saying 'sorry' all wrong
- Article
The Organizational Apology: A Step-by-Step Guide
By: Maurice E. Schweitzer, Alison Wood Brooks and Adam D. Galinsky
At some point, every company makes a mistake that requires an apology—to an individual; a group of customers, employees, or business partners; or the public at large. And more often than not, companies and their leaders fail to apologize effectively, if at all, which... View Details
Schweitzer, Maurice E., Alison Wood Brooks, and Adam D. Galinsky. "The Organizational Apology: A Step-by-Step Guide." Harvard Business Review 93, no. 9 (September 2015): 44–52.
- 01 Oct 2013
- News