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    • Research  (131)
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Show Results For

  • All HBS Web  (1,399)
    • People  (9)
    • News  (747)
    • Research  (131)
    • Events  (3)
    • Multimedia  (45)
  • Faculty Publications  (97)
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  • 17 Jun 2019
  • Research & Ideas

What Hospitals Must Learn to Compete

and push for improvement from their employees and clinicians. If we can shift attention to the organizations that have found a way to achieve both aims—financial and quality—that’s really the exciting direction. But getting there is not... View Details
Keywords: by Alumni Bulletin Staff; Health
  • Research Summary

Overview

By: Regina E. Herzlinger
Winner of the Harvard Business School outstanding teacher award and research awards from U.S. and international health care and accounting organizations: 2016 “60 of the Most Powerful People in Healthcare in 2016,” Becker’s Hospital Review, January 3, 2017 ; 2014 ... View Details
Keywords: Innovation and Management; Insurance; Service Delivery; Service Operations; Information Technology
  • June 2015
  • Case

The Coca-Cola Company's Case for Creative Transformation

By: Thales S. Teixeira and Elizabeth Anne Watkins
In 2013, the Coca-Cola Company was awarded Creative Marketer of the Year by the Cannes Lions Festival (known as the "Oscar of Advertising") for the first time ever in history and nearly 50 years after the Festival's inception. Just one year before that, Jonathan... View Details
Keywords: Attention Economics; Creating Connections; Digital Marketing; Marketing Innovations; Social Networks; Advertising Content; Networked Brand; Beverage Industry; Coca-Cola; Digital Innovation; Digital Transition; Marketing; Marketing Communications; Innovation Strategy; Social and Collaborative Networks; Advertising; Creativity; Consumer Products Industry
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Teixeira, Thales S., and Elizabeth Anne Watkins. "The Coca-Cola Company's Case for Creative Transformation." Harvard Business School Multimedia/Video Case 815-714, June 2015.
  • 23 May 2012
  • Research & Ideas

Five Ways to Make Your Company More Innovative

In a hypercompetitive global economy, creativity has never been more important for success . But how do you create a company that unleashes and capitalizes on innovation? For answers, writers at the HBS Alumni Bulletin turned to five HBS... View Details
Keywords: by Garry Emmons, Julia Hanna & Roger Thompson
  • Article

Celebrating the Work of Keith Murnighan

By: Donald E. Conlon, Max Bazerman, Deepak Malhotra and Madan M. Pillutla
In this tribute, four scholars highlight research published during the career of 2015 International Association for Conflict Management Lifetime Achievement Award Winner Keith Murnighan. In the four sections of the paper, each scholar highlights one of Keith’s... View Details
Keywords: Conflict Management
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Conlon, Donald E., Max Bazerman, Deepak Malhotra, and Madan M. Pillutla. "Celebrating the Work of Keith Murnighan." Negotiation and Conflict Management Research 9, no. 4 (November 2016): 332–344.
  • October 2012
  • Article

The Preference for Potential

By: Zakary L. Tormala, Jayson Jia and Michael I. Norton
When people seek to impress others, they often do so by highlighting individual achievements. Despite the intuitive appeal of this strategy, we demonstrate that people often prefer potential rather than achievement when evaluating others. Indeed, compared with... View Details
Keywords: Preferences; Persuasion; Uncertainty; Risk and Uncertainty; Performance Expectations; Attitudes
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Tormala, Zakary L., Jayson Jia, and Michael I. Norton. "The Preference for Potential." Journal of Personality and Social Psychology 103, no. 4 (October 2012): 567–583.
  • Article

Raiffa Transformed the Field of Negotiation—and Me

By: Max Bazerman
Howard Raiffa was a role model, friend, and inspiration. He transformed the field of negotiation, and he transformed my career. This brief article provides a recollection of how Howard revolutionized the field of negotiation and how those insights are now affecting... View Details
Keywords: Negotiation; Decision Making; Analysis; Game Theory; Personal Development and Career
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Bazerman, Max. "Raiffa Transformed the Field of Negotiation—and Me." Negotiation and Conflict Management Research 11, no. 3 (August 2018): 259–261.
  • March 2011 (Revised April 2011)
  • Case

State Bank of India: Transforming a State Owned Giant

By: Rajiv Lal and Rachna Tahilyani
February 2011: O.P. Bhatt reflected contentedly on his five-year term as Chairman of State Bank of India (SBI), India's largest commercial bank. He had led SBI on a journey of transformation from an old, hierarchical, transaction oriented, government bank to a modern,... View Details
Keywords: Transformation; Customer Relationship Management; Commercial Banking; Leading Change; Growth and Development Strategy; Marketing; Organizational Change and Adaptation; Banking Industry; India
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Lal, Rajiv, and Rachna Tahilyani. "State Bank of India: Transforming a State Owned Giant." Harvard Business School Case 511-114, March 2011. (Revised April 2011.)
  • 30 Oct 2012
  • First Look

First Look: October 30

to achievement (e.g., "this person has won an award for his work"), references to potential (e.g., "this person could win an award for his work") appear to... View Details
Keywords: Sean Silverthorne
  • 03 Dec 2001
  • Research & Ideas

Healthcare Conference Looks At Ailing Industry

medicine is that most therapeutics were directed at symptoms, not causes.—Eric S. Lander With that in mind, about 200 HBS alumni working in the healthcare field converged in mid-November at the Charles Hotel in Cambridge to learn from... View Details
Keywords: by Martha Lagace; Health
  • 18 Aug 2011
  • Lessons from the Classroom

Business Plan Contest: 15 Years of Building Better Entrepreneurs

on what you need to achieve as a company, you're toast." Daniel Gulati and Vivian Weng (both MBA '11) were semifinalists in the 2010 contest with FashionStake, a "community-curated marketplace for independent fashion" that circumvents the... View Details
Keywords: by Julia Hanna; Education
  • 21 Aug 2012
  • Research & Ideas

How to Sink a Startup

Tim Westergren of Pandora and Evan Williams of Twitter. YouTube cofounder and former CEO Chad Hurley has called the book "an invaluable alternative to real-world trial and error." A past recipient of the HBS student-voted award for... View Details
Keywords: by Garry Emmons
  • 28 Apr 2008
  • HBS Case

Negotiating with Wal-Mart

the mega-retailer. Getting a ground-level view of how two companies achieved those positive outcomes illustrates the story-within-a-story of implementing corporate change. "Achieving that is where macro concepts, micro imperatives,... View Details
Keywords: by Julia Hanna; Retail
  • Research Summary

Negotiation

By: Deepak Malhotra
A large part of my work focuses on negotiation, dealmaking and conflict resolution. My latest book is Negotiating the Impossible: How to Break Deadlocks... View Details
  • 28 Mar 2011
  • Research & Ideas

Why Manufacturing Matters

After decades of destructive outsourcing, America's ability to innovate and create high-tech products essential for future prosperity is on the decline, argue professors Gary Pisano and Willy Shih. They won the prestigious McKinsey Award... View Details
Keywords: by Roger Thompson; Manufacturing
  • 19 Dec 2012
  • Research & Ideas

How to be Extremely Productive

the concept that results are the most important factor in evaluating performance, if someone leaves early or comes in late in order to take care of a family matter, it's a non-issue—as long as that person is getting their work done and View Details
Keywords: by Deborah Blagg
  • 16 Apr 2008
  • Lessons from the Classroom

Chris Christensen: Legend of the Classroom

special professorships at Harvard that acknowledge achievements beyond conventional limits of departments and specialties. Awarding the chair, President Bok said that Christensen's efforts had "helped... View Details
Keywords: by Deborah Blagg; Education
  • 19 Oct 2011
  • Research & Ideas

Designing Cities for a Sustainable Future

On a June day in Manhattan with temperatures heading into the 90s, a straphanger named Mike is taking his customary subway ride to work. People are grumbling about the heat, but hey, it's summer, it's supposed to be hot, and besides, "Whaddya gonna do?" New Yorkers... View Details
Keywords: by Garry Emmons; Construction; Real Estate
  • March 2018
  • Case

Lufax: FinTech and the Transformation of Wealth Management in China

By: Christopher J. Malloy, Lauren H. Cohen and Anthony K. Woo
This case examines the rise and competitive positioning of Lufax, an online marketplace headquartered in Shanghai, China, and a pioneer in the origination and trading of financial assets. The company had grown at a remarkable rate, and was awarded “Trading Platform of... View Details
Keywords: Asset Management; Internet and the Web; Competitive Strategy; Situation or Environment; Product Positioning; Financial Services Industry; China
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Malloy, Christopher J., Lauren H. Cohen, and Anthony K. Woo. "Lufax: FinTech and the Transformation of Wealth Management in China." Harvard Business School Case 218-088, March 2018.
  • 23 Jan 2012
  • Research & Ideas

Break Your Addiction to Service Heroes

of Uncommon Service is that to achieve service excellence, you may need to make some tradeoffs. Is that a hard sell for some managers who are motivated to excel in all areas? A: Frei: Even superstar managers would probably admit to being... View Details
Keywords: by Deborah Blagg; Service
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