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- 09 Sep 2011
- News
Ten Years Ago: HBS and 9/11
As the world recalls the events of 9/11 this week, we are reminded of two articles from the Bulletin that offered contemporaneous accounts of that historic moment. Read how the School reacted to the tragedy and memorialized members of the... View Details
- 09 Sep 2011
- News
Remembering 9/11
- 09 Sep 2011
- News
Remembering 9/11
- March 2004 (Revised June 2004)
- Case
Massport (A): The Aftermath of 9/11
This case looks at the turnaround at the Massachusetts Port Authority after the 9/11 terrorist attacks. It begins with the situation during the immediate aftermath of 9/11 and then describes how the new CEO restructures the public agency to operate much more like a... View Details
Keywords: Organizational Change and Adaptation; Change Management; Corporate Accountability; National Security; Governance Controls; Organizational Culture; Public Administration Industry; Massachusetts
Roberto, Michael, and Erika Ferlins. "Massport (A): The Aftermath of 9/11." Harvard Business School Case 304-081, March 2004. (Revised June 2004.)
- 27 Apr 2016
- News
How the FBI Reinvented Itself after 9/11
- 27 Apr 2016
- Research & Ideas
How the FBI Reinvented Itself After 9/11
the researchers met with Mueller in 2009, he explained that the organizational transformation occurred in three stages: triage (immediately responding to the 9/11 attacks), search (forming a plan to tackle national security without... View Details
Keywords: by Carmen Nobel
- 09 Sep 2011
- News
Remembering 9/11 at HBS
As the world recalls the events of 9/11 this week, we are reminded of two articles from the Bulletin that offered contemporaneous accounts of that historic moment. Read how the School reacted to the tragedy and memorialized members of the... View Details
- April 2006 (Revised July 2006)
- Case
Managing National Intelligence (A): Before 9/11
By: Jan W. Rivkin, Michael Roberto and Erika Ferlins
Examines the management of national intelligence prior to the terrorist attacks of September 11, 2001. Describes the actions taken by a variety of government agencies, including the FBI, the CIA, the FAA, and the Department of Defense, to detect and deter such attacks. View Details
Keywords: War; National Security; Organizational Design; Organizational Structure; Crisis Management; Management Systems; Public Administration Industry; United States
Rivkin, Jan W., Michael Roberto, and Erika Ferlins. "Managing National Intelligence (A): Before 9/11." Harvard Business School Case 706-463, April 2006. (Revised July 2006.)
- 07 Sep 2021
- News
Alumni Perspective: The Morning After 9/11
By Rick Zedník (MBA 2002) “Good morning,” our professor, Frances Frei, greeted us at 8:40 a.m. on September 12, 2001. Slowly pacing at the front of the lecture hall, lip quivering, she followed those two words with twenty seconds of silence. “I rehearsed so that this... View Details
- 11 Sep 2008
- News
9/11 victims recalled as names, not numbers
- 23 Aug 2021
- Research & Ideas
Why White-Collar Crime Spiked in America After 9/11
After the 9/11 terrorist attacks, the FBI shifted financial resources and hundreds of agents toward combatting terrorism, unintentionally weakening the agency’s ability to investigate white-collar crime in America, research shows. As a... View Details
Keywords: by Jay Fitzgerald
- September 11, 2008
- Article
9/11 Victims Recalled As Names, Not Numbers
By: John A. Quelch
Quelch, John A. "9/11 Victims Recalled As Names, Not Numbers." Boston Herald (September 11, 2008), 25.
- September 9, 2016
- Article
Command under Attack: What We've Learned Since 9/11 about Managing Crises
By: Dutch Leonard, Arnold M. Howitt, Christine M. Cole and Joseph W. Pfeifer
Leonard, Dutch, Arnold M. Howitt, Christine M. Cole, and Joseph W. Pfeifer. "Command under Attack: What We've Learned Since 9/11 about Managing Crises." The Conversation (September 9, 2016).
- 01 Dec 2010
- News
Beacon of Liberty
has caused them to erupt. Some people have clearly decided that 9/11 gives them the right to persecute Muslims. And as a result, we are all collectively paying for the sins of terrorists — a radical, crazy few who just happen to share the... View Details
- 12 May 2015
- News
A Flash of Insight
When American Airlines Flight 11 struck the North Tower of the World Trade Center on the bright, sunny morning of September 11, 2001, it set off a chain of dark events that would kill 3,000 people and change forever the way many Americans thought about their safety,... View Details
- 01 Apr 2002
- News
Back in Business
send e-mail to the author: Garry Emmons photos by AP/Wide World September 11, 2001, was a day that New Yorkers will never forget, particularly those who live and work in Lower Manhattan, the city’s business and financial center. With the passage of time, the initial... View Details
- January 2003 (Revised March 2003)
- Case
Southwest Airlines 2002: An Industry Under Siege
By: James L. Heskett
The company's management is faced with long-term questions regarding the rate and manner of growth in the wake of the 9/11 attacks and general industry malaise. View Details
Heskett, James L. "Southwest Airlines 2002: An Industry Under Siege." Harvard Business School Case 803-133, January 2003. (Revised March 2003.)