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    • Faculty Publications  (105)

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    • All HBS Web  (120,065)
      • Faculty Publications  (105)

      Sasser, W. EarlRemove Sasser, W. Earl →

      ← Page 6 of 105 Results
      • February 1972 (Revised August 1977)
      • Case

      Waffle House, Inc. (J)

      By: W. Earl Sasser
      Keywords: Food and Beverage Industry
      Citation
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      Related
      Sasser, W. Earl. "Waffle House, Inc. (J)." Harvard Business School Case 672-101, February 1972. (Revised August 1977.)
      • September 1971 (Revised September 1983)
      • Case

      Gentle Electric Co.

      By: W. Earl Sasser
      Designed to illustrate various levels of complexity in determining optimum order sizes for a single item inventory policy. Students are asked to evaluate the impact of recent operational changes on the firm's ordering policy. Intended to follow the students' initial... View Details
      Keywords: Change; Policy; Supply Chain; Complexity; Electronics Industry
      Citation
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      Sasser, W. Earl. "Gentle Electric Co." Harvard Business School Case 672-038, September 1971. (Revised September 1983.)
      • January 1970 (Revised March 1987)
      • Case

      Ace Welding Equipment, Inc.

      By: Edward W. Davis and W. Earl Sasser
      Keywords: Construction Industry
      Citation
      Find at Harvard
      Related
      Davis, Edward W., and W. Earl Sasser. "Ace Welding Equipment, Inc." Harvard Business School Case 670-012, January 1970. (Revised March 1987.)
      • Research Summary

      Ownership Qutotient: Putting the Service Profit Chain for Unbeatable Competitive Advantage

      By: W. Earl Sasser

      Professors Jim Heskett and Earl Sasser, in collaboration with Joe Wheeler have been examining cuatomer and employee ownership behaviors which have a profound impact on long term profit and growth. Their findings are published in Ownership Quotient:... View Details

      • Research Summary

      The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

      By: W. Earl Sasser
      W. Earl Sasser, Jr., Leonard A. Schlesinger, and James L. Heskett complted a multi-firm study that provides further empirical verification of relationships established in their earlier examinations of 'breakthrough' service and the service profit chain.... View Details
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