Publications

Publications

Filter Results: (209) Arrow Down

Show Results For

Narayanan, V.G.Remove Narayanan, V.G. →

← Page 9 of 209 Results →
  • December 2001 (Revised April 2003)
  • Case

Delays at Logan Airport

By: V.G. Narayanan and George Batta
Logan Airport is facing mounting delays for flights landings and takeoffs, especially in inclement weather. An additional runway and peak-period pricing are two alternatives being considered. View Details
Keywords: Price; Problems and Challenges; Decision Making; Mathematical Methods; Air Transportation Industry; Service Industry; Boston
Related
  • December 2001 (Revised May 2003)
  • Exercise

Delays at Logan Airport: Problem Set

By: V.G. Narayanan and George Batta
Supplements the case. View Details
Keywords: Problems and Challenges; Air Transportation Industry; Boston
Related
  • December 2001 (Revised May 2003)
  • Background Note

Queueing Theory

By: V.G. Narayanan and George Batta
Explains the assumptions behind and the insights from a simple queueing model. View Details
Keywords: Mathematical Methods; Theory; Management Analysis, Tools, and Techniques; Motivation and Incentives; Service Delivery
Related
  • Article

Measuring and Managing Customer Profitability

By: Robert S. Kaplan and V.G. Narayanan
Keywords: Measurement and Metrics; Management; Customers; Profit
Related
  • summer 2001
  • Article

The Impact of Activity-Based Costing on Managerial Decisions at Insteel Industries - A Field Study

By: V.G. Narayanan and Ratna G. Sarkar
Keywords: Activity Based Costing and Management; Management; Decision Making
Related
  • June 2001 (Revised October 2002)
  • Case

Accounting for the Intel Pentium Chip Flaw

By: Gregory S. Miller, V.G. Narayanan and Lisa Brem
Investigates the 1994 Intel Pentium plan. View Details
Keywords: Fair Value Accounting; Quality; Measurement and Metrics; Cost; Computer Industry
Related
  • March 2001
  • Case

Firestone/Ford Tire Controversy (B), The

By: V.G. Narayanan and Roger Orosman Nieves
Supplements the (A) case. View Details
Keywords: Auto Industry
Related
  • January 2001
  • Teaching Note

Measurement and Management at CitySoft TN

By: V.G. Narayanan, Lisa Brem and Sanjay Pothen
Teaching Note for (9-100-056). View Details
Keywords: Information Technology Industry
Related
  • January 2001
  • Case

Achieving Customer Satisfaction at Pizza Hut (B)

By: V.G. Narayanan and Lisa Brem
Supplements the (A) case. View Details
Keywords: Food; Customer Satisfaction; Quality; Marketing; Food and Beverage Industry; Service Industry
Related
  • December 2000 (Revised February 2007)
  • Case

Achieving Customer Satisfaction at Pizza Hut (A)

By: V.G. Narayanan and Preeti Choudhary
Describes how Pizza Hut measures and monitors customer satisfaction, customer complaints, and the quality of its retail locations. View Details
Keywords: Customer Satisfaction; Management Analysis, Tools, and Techniques; Management Systems; Risk Management; Franchise Ownership; Performance Evaluation; Problems and Challenges; Quality; Food and Beverage Industry; Service Industry
Related
  • November 2000 (Revised November 2002)
  • Case

Activity-Based Management at W.S. Industries (A)

By: V.G. Narayanan and Sanjay Pothen
W.S. Industries undertakes the design and implementation of an activity based costing (ABC) system, and the ABC information empowers workers to make process improvement decisions. Workers' incentive pay is tied to cost savings from process improvements. View Details
Keywords: Activity Based Costing and Management; Motivation and Incentives; Performance Evaluation; Organizational Change and Adaptation; Knowledge Management; Energy Industry; India
Related
  • October 2000 (Revised March 2001)
  • Case

Firestone/Ford Tire Controversy, The (A)

By: V.G. Narayanan and Roger Orosman Nieves
Examines the high-profile Firestone/Ford product recall/investigation that took place in the summer of 2000. Focuses on the management of supplier relationships and incentives. View Details
Keywords: Knowledge Sharing; Supply Chain Management; Motivation and Incentives; Crisis Management; Corporate Accountability; Product; Service Operations; Auto Industry
Related
  • Article

Impact of Competition and Taxes on Responsibility Center Organization and Transfer Prices

By: V.G. Narayanan and Michael Smith
Keywords: Competition; Taxation; Price
Related
  • July 2000 (Revised May 2002)
  • Teaching Note

Cambridge Hospital Community Health Network - The Primary Care Unit TN

By: V.G. Narayanan and Lisa Brem
Teaching Note for (9-100-054). View Details
Keywords: Health Industry; Service Industry; Massachusetts
Related
  • June 2000
  • Teaching Note

Catanese and Vulcan (A) and (B) TN

By: V.G. Narayanan and Lisa Brem
Teaching Note for (9-100-021) and (9-100-080). View Details
Related
  • April 2000
  • Background Note

Aligning Incentives for Supply Chain Efficiency

By: V.G. Narayanan and Ananth Raman
Introduces students to the basics of principal-agency theory as it applies to supply chains. Operational problems in supply chains can often be traced to incentive issues. Students and managers lack frameworks to analyze incentive problems in supply chains. This note... View Details
Keywords: Supply Chain Management; Motivation and Incentives; Framework; Management Analysis, Tools, and Techniques; Agency Theory
Related
  • March 2000 (Revised May 2003)
  • Teaching Note

Owens & Minor, Inc. (A) and (B) TN

By: V.G. Narayanan and Lisa Brem
Teaching Note for (9-100-055) and (9-100-079). View Details
Keywords: Medical Devices and Supplies Industry; Distribution Industry
Related
  • February 2000 (Revised March 2000)
  • Case

Catanese and Vulcan (B)

By: V.G. Narayanan and Sanjay Pothen
Supplements the (A) case. View Details
Related
  • February 2000 (Revised March 2000)
  • Case

Owens & Minor, Inc. (B)

By: V.G. Narayanan and Lisa Brem
After a manager at Owens & Minor, a national medical and surgical distribution company, proposes and develops a formalized activity-based pricing and activity-based management approach to sales and service provision, this case explore the outcome. View Details
Keywords: Activity Based Costing and Management; Logistics; Distribution; Price; Supply Chain Management; Sales; Outcome or Result; Management Style; Medical Devices and Supplies Industry; Distribution Industry
Related
  • February 2000 (Revised February 2002)
  • Case

Owens & Minor, Inc. (A)

By: V.G. Narayanan and Lisa Brem
A forward-thinking manager at Owens & Minor (O&M), a large national medical and surgical distribution company, enlisted the help of both logistics and cost managers to develop an innovative pricing schedule based on the customer's activities instead of the price of the... View Details
Keywords: Activity Based Costing and Management; Logistics; Distribution; Price; Supply Chain Management; Customer Relationship Management; Medical Devices and Supplies Industry; Distribution Industry
Related