Tsedal Neeley - Publications - Faculty & Research - Harvard Business School

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May 2011
Article

Effective Managers Say the Same Thing Twice (or More)

By: Tsedal Neeley and Paul Leonardi

How do effective managers get employees to act promptly? New research suggests that it's by making their requests at least twice. Though you may think redundancy is unnecessary and even a waste of time, a new study indicates that it helps your message cut through... View Details

Keywords: Interpersonal Communication; Employees; Management Style; Performance Improvement

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9 Aug 2010
Conference Presentation

Being There: Firsthand Experience and Perceived Reflected Knowledge in Engendering Trust in Global Collaboration

By: Tsedal Neeley and Mark Mortensen

Keywords: Knowledge; Perception; Trust

9 Aug 2010
Conference Presentation

Global Language Strategies: The Impact of Mandating English as a Lingua Franca in Global Work

By: Tsedal Neeley

Keywords: Strategy; Global Range

9 Aug 2010
Conference Presentation

Traveling for Effective Global Collaboration: Evidence from the Field

By: Mark Mortensen and Tsedal Neeley

1 Jul 2010
Conference Presentation

Language Matters: Lingua Franca Mandates and Status Hierarchies in Global Organizations

By: Tsedal Neeley

Keywords: Status and Position; Organizations

May 20, 2010
Article

Leaders’ Blindspots Undermine Their Global Language Policies

By: Tsedal Neeley

Editor’s note: This post is part of a six-week blog series on how leadership might look in the future. The conversations generated by these posts will help shape the agenda of a symposium on the topic in June 2010, hosted by HBS’s Nitin Nohria, Rakesh Khurana, and... View Details

Keywords: Culture; Diversity

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1 Mar 2010
Conference Presentation

Language Mandates, Power & Emotions in Globally Distributed Teams

By: Tsedal Neeley

Keywords: Groups and Teams; Emotions; Power and Influence

1 Feb 2010
Conference Presentation

Language Mandates, Power & Emotions in Globally Distributed Teams

By: Tsedal Neeley

Keywords: Groups and Teams; Power and Influence; Emotions

November 2009
Supplement

Managing a Global Team: Greg James at Sun Microsystems, Inc. (B)

By: Tsedal Neeley

This case updates students on the steps Greg James took to solve the problems that instigated the crisis documented in “Managing a Global Team: Greg James at Sun Microsystems, Inc. (A).” We find out how James solves the process problems involved in his team's breakdown... View Details

Keywords: Customer Satisfaction; Globalized Firms and Management; Crisis Management; Service Delivery; Business Processes; Performance Productivity; Groups and Teams; Technology Industry

2009
Tool

Facilitator's Guide: Tip of the Iceberg: Global English Lingua Franca Simulation (TIP)

By: Tsedal Neeley

Keywords: Communication; Globalization

2009
Simulation

Tip of the Iceberg: Global English Lingua Franca Simulation (TIP)

By: Tsedal Neeley

Keywords: Communication; Globalization

July 2009 (Revised June 2016)
Teaching Note

Managing a Global Team: Greg James at Sun Microsystems, Inc. (A) & (B)

By: Tsedal Neeley

Teaching Note for [409003]. View Details

Keywords: Management; Groups and Teams; Information Technology Industry; Computer Industry

1 Jul 2009
Conference Presentation

Language Matters: Lingua Franca Mandates and Status Hierarchy

By: Tsedal Neeley

Keywords: Communication; Status and Position

1 Jul 2009
Conference Presentation

Why do Firsthand Experience and International Assignments Matter in Global Collaboration

By: Tsedal Neeley

2009
Working Paper

Walking Through Jelly: Language Proficiency, Emotions, and Disrupted Collaboration in Global Work

By: Tsedal Beyene, Pamela J. Hinds and Catherine Durnell Cramton

In an ethnographic study comprised of interviews and concurrent observations of 145 globally distributed members of nine project teams of an organization, we found that uneven proficiency in English, the lingua franca, disrupted collaboration for both native and... View Details

Keywords: Spoken Communication; Interpersonal Communication; Globalized Firms and Management; Groups and Teams; Behavior; Emotions; Social and Collaborative Networks

2009
Working Paper

Firsthand Experience and the Subsequent Role of Reflected Knowledge in Cultivating Trust in Global Collaboration

By: Mark Mortensen and T. B. Neeley

While scholars contend that firsthand experience—time spent onsite observing the people, places, and norms of a distant locale—is crucial in globally distributed collaboration, how such experience actually affects interpersonal dynamics is poorly understood. Based on... View Details

Keywords: Interpersonal Communication; Experience and Expertise; Globalized Firms and Management; Knowledge Acquisition; Knowledge Use and Leverage; Trust

01 May 2009
Conference Presentation

Language Matters: Lingua Franca Mandates and Status Hierarchy

By: Tsedal Neeley

Keywords: Communication; Status and Position

1 Aug 2008
Conference Presentation

Wearing Many Hats: The Multiple Roles of Expatriates in Globally Distributed Contexts

By: Tsedal Beyene and Mark Mortensen

July 2008 (Revised July 2020)
Case

Managing a Global Team: Greg James at Sun Microsystems, Inc. (A)

By: Tsedal Neeley and Thomas J. DeLong

Greg James, a global manager at Sun Microsystems, Inc., sets out to meet with his entire 43-member customer implementation team spread across India, France, the United Arab Emirates, and the United States of America to resolve a dire customer system outage as required... View Details

Keywords: Groups and Teams; Global Range; Management; Customer Satisfaction; Service Delivery; Crisis Management; Conflict and Resolution; Technology Industry; India; United Arab Emirates; France; United States

1 Jul 2008
Conference Presentation

Mutual Understanding Intermediaries: Surrogates, Catalysts, and Liaisons in Global Work

By: Tsedal Beyene and Mark Mortensen

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