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Publications

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  • All HBS Web  (120,193)
    • Faculty Publications  (108)

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    • All HBS Web  (120,193)
      • Faculty Publications  (108)

      Neeley, TsedalRemove Neeley, Tsedal →

      ← Page 4 of 108 Results →
      • September 10, 2014
      • Article

      Getting Cross-Cultural Teamwork Right

      By: Tsedal Neeley
      People struggle with global teamwork, even though it’s essential to success in multinational firms. Despite their efforts to nimbly manage differences in time zones, cultures, and languages, cross-border collaborators often fail to reach shared understanding or common... View Details
      Keywords: Groups and Teams; Globalized Firms and Management; Conflict Management
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      Neeley, Tsedal. "Getting Cross-Cultural Teamwork Right." Harvard Business Review (website) (September 10, 2014).
      • Blog Post

      Getting Cross-Cultural Teamwork Right

      By: Tsedal Neeley
      Citation
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      Neeley, Tsedal. "Getting Cross-Cultural Teamwork Right." Harvard Business Review Blogs (September 10, 2014). http://blogs.hbr.org/2014/09/getting-cross-cultural-teamwork-right/.
      • Article

      What's Your Language Strategy?: It Should Bind Your Company's Global Talent Management and Vision

      By: Tsedal Neeley and Robert Steven Kaplan
      Language pervades every aspect of organizational life. Yet leaders of global organizations—where unrestricted multilingualism can create friction—often pay too little attention to it in their approach to talent management. By managing language carefully, firms can hire... View Details
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      Neeley, Tsedal, and Robert Steven Kaplan. "What's Your Language Strategy? It Should Bind Your Company's Global Talent Management and Vision." R1409D. Harvard Business Review 92, no. 9 (September 2014): 70–76.
      • 5 Aug 2014
      • Conference Presentation

      Language, Unearned Status Gain and Intergroup Dynamics in Global Organizations

      By: Tsedal Neeley and Tracy Dumas
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      Neeley, Tsedal, and Tracy Dumas. "Language, Unearned Status Gain and Intergroup Dynamics in Global Organizations." In That's Not What I Meant: The Power of Words. Paper presented at the Academy of Management Annual Meeting, Philadelphia, PA, August 5, 2014.
      • 1 Aug 2014
      • Talk

      Bringing Your Research into the Classroom

      By: Tsedal Neeley, Toby E. Stuart, Ginka Toegel and Batia Mishan Wiesenfeld
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      Neeley, Tsedal, Toby E. Stuart, Ginka Toegel, and Batia Mishan Wiesenfeld. "Bringing Your Research into the Classroom." In Professional Development Workshop. Academy of Management Annual Meeting, Philadelphia, PA, August 1, 2014.
      • June–July 2014
      • Article

      Language as a Lightning Rod: Power Contests, Emotion Regulation, and Subgroup Dynamics in Global Teams

      By: Pamela J. Hinds, Tsedal Neeley and Catherine Durnell Cramton
      Through an ethnographic study comprised of interviews with and observations of 96 globally distributed members in six software development teams, we propose a model that captures how asymmetries in language fluency contribute to an us vs. them dynamic so common in... View Details
      Keywords: Equality and Inequality; Communication Intention and Meaning; Groups and Teams; Applications and Software; Emotions; Cross-Cultural and Cross-Border Issues; Power and Influence; Information Technology Industry
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      Hinds, Pamela J., Tsedal Neeley, and Catherine Durnell Cramton. "Language as a Lightning Rod: Power Contests, Emotion Regulation, and Subgroup Dynamics in Global Teams." Journal of International Business Studies 45, no. 5 (June–July 2014): 536–561.
      • December 2013 (Revised November 2015)
      • Case

      (Re)Building a Global Team: Tariq Khan at Tek

      By: Tsedal Neeley
      Tariq Khan arrived home after a nearly 16-hour meeting. He was grappling with whether to take the global sales and marketing team manager position that had been offered to him, and had spent the entire day with the senior leadership of his potential new team. He wanted... View Details
      Keywords: Global Teams; Language; Personal Development and Career; Decision Making; Problems and Challenges
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      Neeley, Tsedal. "(Re)Building a Global Team: Tariq Khan at Tek." Harvard Business School Case 414-059, December 2013. (Revised November 2015.)
      • March–April 2013
      • Article

      Language Matters: Status Loss & Achieved Status Distinctions in Global Organizations

      By: Tsedal Neeley
      How workers experience and express status loss in organizations has received little scholarly attention. I conducted a qualitative study of a French high-tech company that had instituted English as a lingua franca, or common language, as a context for examining this... View Details
      Keywords: Organizations; Status and Position; Loss; Spoken Communication; Emotions; Attitudes; Behavior; Globalization
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      Neeley, Tsedal. "Language Matters: Status Loss & Achieved Status Distinctions in Global Organizations." Organization Science 24, no. 2 (March–April 2013): 476–497.
      • March 2013 (Revised April 2013)
      • Supplement

      Language and Globalization: 'Englishnization' at Rakuten: Results Are In! (B)

      By: Tsedal Neeley
      Keywords: Technology Industry; Retail Industry; Japan
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      Neeley, Tsedal. "Language and Globalization: 'Englishnization' at Rakuten: Results Are In! (B)." Harvard Business School Supplement 413-090, March 2013. (Revised April 2013.)
      • December 2012
      • Article

      Reflected Knowledge and Trust in Global Collaboration

      By: Mark Mortensen and Tsedal Neeley
      Scholars argue that direct knowledge about distant colleagues is crucial for fostering trust in global collaboration. However, their arguments focus mainly on how trust accrues from knowledge about distant collaborators' personal characteristics, relationships, and... View Details
      Keywords: Global Work; Organizational Studies; Knowledge; Trust; Cooperation; Global Range; Relationships; Behavior; Personal Characteristics
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      Mortensen, Mark, and Tsedal Neeley. "Reflected Knowledge and Trust in Global Collaboration." Management Science 58, no. 12 (December 2012): 2207–2224. (equal authorship.)
      • September 2012
      • Supplement

      Hiroshi Mikitani Reflects and Provides Early Updates on Englishnization (November, 2011)

      By: Tsedal Neeley
      CEO of Rakuten, Hiroshi Mikitani, candidly responds to controversial questions about his Englishnization strategy and implementation across 7,100 employees a year and a half later: Did he make an impulsive move when he mandated English as the company language? Why does... View Details
      Keywords: Language; Culture; Communication Barriers; Dynamic Global Marketplace; Rapid Change; Change Management; Ethnicity; Communication; Globalization; Management Teams; Japan
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      Neeley, Tsedal. "Hiroshi Mikitani Reflects and Provides Early Updates on Englishnization (November, 2011)." Harvard Business School Video Supplement 413-703, September 2012.
      • 6 Aug 2012
      • Talk

      Language Matters

      By: Tsedal Neeley
      Citation
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      Neeley, Tsedal. "Language Matters." In Dynamics of Status Mobility: Current Research on Status Gains and Losses. Academy of Management Annual Meeting, Boston, MA, August 6, 2012.
      • July–September 2012
      • Article

      The (Un)Hidden Turmoil of Language in Global Collaboration

      By: Tsedal Neeley, Pamela J. Hinds and Catherine D. Cramton
      Companies are increasingly relying on a lingua franca, or common language (usually English), to facilitate cross-border collaboration. Despite the numerous benefits of a lingua franca, our research reveals myriad challenges that disrupt collaboration and contribute to... View Details
      Keywords: Strategy; Loss; Spoken Communication; Performance Productivity; Research; Global Range; Problems and Challenges; Diversity; Cross-Cultural and Cross-Border Issues
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      Neeley, Tsedal, Pamela J. Hinds, and Catherine D. Cramton. "The (Un)Hidden Turmoil of Language in Global Collaboration." Organizational Dynamics 41, no. 3 (July–September 2012): 236–244.
      • May 2012
      • Article

      Global Business Speaks English: Why You Need a Language Strategy Now

      By: Tsedal Neeley
      Citation
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      Neeley, Tsedal. "Global Business Speaks English: Why You Need a Language Strategy Now." Harvard Business Review 90, no. 5 (May 2012): 116–124.
      • March 22, 2012
      • Article

      Global Team Leaders Must Deliberately Create 'Moments'

      By: Tsedal Neeley
      Global teams face the challenge of having to operate with limited face-to-face contact and across vast distances, time zones, language backgrounds, and contexts, as well as cultural differences. In turn, these differences generate disruptions to team cohesion and top... View Details
      Keywords: Global Range; Groups and Teams; Management Practices and Processes
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      Neeley, Tsedal. "Global Team Leaders Must Deliberately Create 'Moments'." Harvard Business Review (website) (March 22, 2012).
      • January – February 2012
      • Article

      How Managers Use Multiple Media: Discrepant Events, Power, and Timing in Redundant Communication

      By: Paul Leonardi, Tsedal Neeley and Elizabeth M. Gerber
      Several recent studies have found that managers engage in redundant communication; that is, they send the same message to the same recipient through two or more unique media sequentially. Given how busy most managers are, and how much information their subordinates... View Details
      Keywords: Communication; Media; Information; Groups and Teams; Projects; Management Style; Power and Influence; Motivation and Incentives; Technology
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      Leonardi, Paul, Tsedal Neeley, and Elizabeth M. Gerber. "How Managers Use Multiple Media: Discrepant Events, Power, and Timing in Redundant Communication." Organization Science 23, no. 1 (January–February 2012): 98–117.
      • 2011
      • Other Unpublished Work

      Toward a Theory of Overlapping Cultural Repertoires in Global Collaboration

      By: Tsedal Neeley, Ryann Elizabeth Manning and Mark Mortensen
      Citation
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      Neeley, Tsedal, Ryann Elizabeth Manning, and Mark Mortensen. "Toward a Theory of Overlapping Cultural Repertoires in Global Collaboration." December 2011.
      • November 2011 (Revised June 2016)
      • Teaching Note

      Language and Globalization: 'Englishnization' at Rakuten (A) & (B)

      By: Tsedal Neeley
      Keywords: Spoken Communication; Cross-Cultural and Cross-Border Issues; Globalization
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      Neeley, Tsedal. "Language and Globalization: 'Englishnization' at Rakuten (A) & (B)." Harvard Business School Teaching Note 412-083, November 2011. (Revised June 2016.)
      • August 2011 (Revised April 2013)
      • Case

      Language and Globalization: 'Englishnization' at Rakuten (A)

      By: Tsedal Neeley
      Hiroshi Mikitani, the CEO of Rakuten, (Japan's largest online retailer), is at the helm of an organization that is rapidly expanding into global markets. In a critical stride toward becoming the world's No. 1 Internet services company, Mikitani announces... View Details
      Keywords: Teaching; Human Capital; Change Management; Transformation; Social Enterprise; Communication Strategy; Internet and the Web; Disruptive Innovation; Organizational Change and Adaptation; Strategic Planning; Leadership; Global Strategy; Technology Industry; Retail Industry; Japan
      Citation
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      Neeley, Tsedal. "Language and Globalization: 'Englishnization' at Rakuten (A)." Harvard Business School Case 412-002, August 2011. (Revised April 2013.)
      • 2011
      • Other Paper

      From Global Language Mandate to Personal Transformation: How Employees Address The Performance Challenge

      By: Tsedal Neeley and Boram Do
      Citation
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      Neeley, Tsedal, and Boram Do. "From Global Language Mandate to Personal Transformation: How Employees Address The Performance Challenge."
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