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  • September 2015 (Revised October 2015)
  • Module Note

FIELD 2: Global Intelligence

By: Anthony J. Mayo, Andy Zelleke, Jill Avery and Stephanie Galloway
Keywords: Globalization; Management Skills
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  • August 2015
  • Exercise

Finalizing a Deal between Riva Corporation and Charlton Corporation: Charlton’s Internal Deliberation (E)—Charlton Independent Director 3

By: Andy Zelleke and Tony Mayo
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  • August 2015
  • Exercise

Finalizing a Deal between Riva Corporation and Charlton Corporation: Charlton's Internal Deliberation (D)—Charlton Independent Director 2

By: Andy Zelleke and Tony Mayo
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  • August 2015
  • Exercise

Finalizing a Deal between Riva Corporation and Charlton Corporation: Riva's Internal Deliberation (A)—Chief Administrative Officer

By: Andy Zelleke and Tony Mayo
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  • August 2015
  • Exercise

Finalizing a Deal between Riva Corporation and Charlton Corporation: Riva's Internal Deliberation (B)—CEO of Riva Business Unit 1

By: Andy Zelleke and Tony Mayo
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  • August 2015
  • Exercise

Finalizing a Deal between Riva Corporation and Charlton Corporation: Riva's Internal Deliberation (C)—CEO of Riva Business Unit 2

By: Andy Zelleke and Tony Mayo
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  • August 2015
  • Exercise

Finalizing a Deal between Riva Corporation and Charlton Corporation: Riva's Internal Deliberation (D)—Riva's CFO

By: Andy Zelleke and Tony Mayo
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  • August 2015
  • Exercise

Finalizing a Deal between Riva Corporation and Charlton Corporation: Riva's Internal Deliberation (E)—Riva's Chief Strategy Officer

By: Andy Zelleke and Tony Mayo
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  • July 2015
  • Course Overview Note

Introduction to the RC FIELD Course: 2015-2016

By: Alan MacCormack, Anthony J. Mayo, Teresa Amabile, Andy Zelleke and Jill Avery
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  • July 2015
  • Exercise

Finalizing a Deal between Riva Corporation and Charlton Corporation: Charlton’s Internal Deliberation (B)—Charlton COO

By: Andy Zelleke and Tony Mayo
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  • July 2015
  • Exercise

Finalizing a Deal between Riva Corporation and Charlton Corporation: Charlton's Internal Deliberation (A)—Charlton CEO

By: Andy Zelleke and Tony Mayo
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  • July 2015
  • Exercise

Finalizing a Deal between Riva Corporation and Charlton Corporation: Charlton's Internal Deliberation (C)—Charlton Independent Director 1

By: Andy Zelleke and Tony Mayo
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  • June 2015
  • Case

Marie Jackson: Revitalizing Renfield Farms

By: Anthony Mayo and Heather Beckham
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  • June 2015
  • Teaching Note

Marie Jackson: Revitalizing Renfield Farms (Brief Case)

By: Anthony Mayo and Heather Beckham
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  • March 2015
  • Supplement

Interview: Iz-Lynn Chan at Far East Organization

By: Linda A. Hill and Anthony Mayo
Contains excerpts from an interview with Iz-Lynn Chan, former assistant director of retail business group and service quality and vice president of Far East retail consultancy for Far East Organization, a private real estate developer group in Singapore. Chan discusses... View Details
Keywords: Customer Focus and Relationships; Retail Industry; Real Estate Industry; Singapore
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  • March 2015
  • Case

Caroline Regis at Excel Systems

By: Anthony Mayo and Michael J. Roberts DBA
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  • March 2015
  • Teaching Note

Caroline Regis at Excel Systems (Brief Case)

By: Anthony Mayo and Michael J. Roberts DBA
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  • December 2014 (Revised October 2015)
  • Case

Iz-Lynn Chan at Far East Organization (Abridged)

By: Linda A. Hill, Anthony J. Mayo and Dana M. Teppert
This case describes how to champion and implement organizational change from the middle by recounting the experiences of Iz-Lynn Chan at Far East Organization. View Details
Keywords: Iz-Lynn Chan; Far East Organization; Singapore; Far East Hospitality; Customer Centric Initiative; Hotels; Culture Change; Culture; Standard Operating Procedures; Serviced Residences; Service Quality And Standards Department; Service Operations; Service Delivery; Organizational Culture; Operations; Leading Change; Organizational Change and Adaptation; Accommodations Industry; Singapore; China
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  • July 2014 (Revised August 2018)
  • Course Overview Note

FIELD Foundations

By: Anthony J. Mayo, Alan MacCormack, Teresa Amabile and Michael Norton
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  • March 2014
  • Teaching Plan

J.R.D. Tata

By: Anthony Mayo
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