Publications
Publications
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(118,340)
- Faculty Publications (177)
- June 2011
- Article
The Paradox of Excellence
By: Thomas J. DeLong and Sara DeLong
Why is it that so many smart, ambitious professionals are less productive and satisfied than they could be? We argue that it's often because they're afraid to demonstrate any sign of weakness. They're reluctant to ask important questions or try new... View Details
- August 2010 (Revised August 2011)
- Case
Richard Jenkins at SciMat
By: John J. Gabarro, Thomas J. DeLong and Jevan Soo
Written from the point of view of Richard Jenkins, the Executive Vice-President of Medical Devices at SciMat. Presents his reflections on the series of events leading to the firing of one of SciMat's general managers, Erik Peterson. A redisguised and updated version of... View Details
- August 2010 (Revised August 2011)
- Supplement
Erik Peterson at Biometra (D)
By: John J. Gabarro, Thomas J. DeLong and Jevan Soo
Implicitly raises the question of what Peterson should do to extricate himself from his difficulties. Should he resign, go directly to his division's executive vice-president to seek relief, or attempt to clarify the situation within the company? A redisguised and... View Details
- August 2010 (Revised July 2011)
- Supplement
Erik Peterson at Biometra (E)
By: John J. Gabarro, Thomas J. DeLong and Jevan Soo
Presents the final outcome of the events. The Richard Jenkins at SciMat case presents a description from the executive vice-president's point of view of the series of events as reported in the Erik Peterson at Biometra (A), (B), (C), and (D) cases. The Jenkins at... View Details
- August 2010 (Revised July 2011)
- Supplement
Erik Peterson at Biometra (C)
By: John J. Gabarro, Thomas J. DeLong and Jevan Soo
Describes the outcome of Erik Peterson's meetings over the course of two days with a number of senior executives from the parent company. Students should have read the (A) and (B) cases. The (C) case may be assigned with the (D) case. A redisguised and updated version... View Details
- July 2010 (Revised August 2011)
- Supplement
Erik Peterson at Biometra (B)
By: John J. Gabarro, Thomas J. DeLong and Jevan Soo
This one-paragraph case adds to the data presented in the (A) case. A redisguised and updated version of earlier case 494-006. View Details
- July 2010 (Revised June 2016)
- Case
Erik Peterson at Biometra (A)
By: John J. Gabarro, Thomas DeLong and Jevan Soo
Describes the problems facing a recent MBA graduate in his job as general manager of a medical device company owned by a parent corporation. Raises issues of corporate divisional relationships and the difficulties facing an inexperienced manager who seems to be... View Details
- January 2010 (Revised July 2011)
- Case
Hindustan Unilever Limited
By: Thomas J. DeLong and Mona Srivastava
This case illustrates Hindustan Unilever Limited's conflict resolution and people development policies using a “leading from the middle” example. The story centers on the challenges faced by an HR manager at a factory who must meet organizational objectives while... View Details
- September 2009
- Case
CapitaLand Ltd: CEO Selection
By: Thomas J. DeLong, Michael Shih-ta Chen and G.A. Donovan
In September 2007, the Group President of CapitaLand has to select a new CEO for a key subsidiary. The case presents the profiles of three candidates—two internal and one external—and ends with the senior management team debating the candidates' merits. View Details
- July 2009 (Revised December 2009)
- Case
Echoing Green
By: Julie Battilana, Thomas J. DeLong and James Weber
This case presents the leadership challenges that Cheryl Dorsey, the president of Echoing Green, faces in early 2009. Echoing Green is a fellowship program that seeks to improve society by identifying and supporting social entrepreneurs who launch organizations to... View Details
- 2009
- Other Unpublished Work
Motivational Dynamics of Professionals
By: John J. Gabarro, Thomas J. DeLong and Robert Lees
Keywords: Motivation and Incentives
- 2009
- Other Unpublished Work
Organizational Alignment in Professional Services
By: John J. Gabarro, Thomas J. DeLong and Robert Lees
- 01 Jan 2009
- Conference Presentation
The Current State of Professional Service Firms
By: Thomas J. DeLong
Keywords: Business Ventures
- October 2008 (Revised June 2010)
- Case
State of Emergency at Mercy Hospital
By: Thomas J. DeLong and Chirag D Shah
Dr. Scott Gabu, Chairman of the Emergency Department of the world-renowned, university-based Mercy Hospital, was deeply disturbed when he read the letter from the family of John Samson, a patient who had come to the emergency room one week earlier, that described an... View Details
- July 2008
- Case
Leading from the Side
By: Thomas J. DeLong
Harriet Cornwall, a partner at the law firm of Kensington Palmer, LLP, is made lead over a fellow group of attorneys. Put in charge of guiding her colleagues in their annual goal-setting initiative, she notices four that need special attention. Cornwall must address... View Details
- July 2008 (Revised July 2020)
- Case
Managing a Global Team: Greg James at Sun Microsystems, Inc. (A)
By: Tsedal Neeley and Thomas J. DeLong
Greg James, a global manager at Sun Microsystems, Inc., sets out to meet with his entire 43-member customer implementation team spread across India, France, the United Arab Emirates, and the United States of America to resolve a dire customer system outage as required... View Details
- May 2008
- Background Note
The Producing Manager: A Double-Barreled Role
By: John J. Gabarro and Thomas J. DeLong
The purpose of this note is to ground and amplify on the characteristics and challenges of the producing manager role. It is in response to requests from participants for a piece of "take away" material that can be shared with colleagues in professional service firms... View Details
- 2008
- Other Unpublished Work
The Producing Manager: A Double-Barreled Role
By: John J. Gabarro, Thomas J. DeLong and Rob Lees
Keywords: Management
- January 2008
- Article
Why Mentoring Matters in a Hypercompetitive World
By: Thomas J. DeLong, John J. Gabarro and Robert Lees