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Publications

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    • Faculty Publications  (156)

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    • All HBS Web  (120,058)
      • Faculty Publications  (156)

      Sucher, Sandra J.Remove Sucher, Sandra J. →

      ← Page 2 of 156 Results →
      • March 2022
      • Supplement

      The Impact of Layoffs: Malika Amrani

      By: Sandra J. Sucher
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      Sucher, Sandra J. "The Impact of Layoffs: Malika Amrani." Harvard Business School Multimedia/Video Supplement 922-707, March 2022.
      • January 20, 2022
      • Article

      3 Steps to Help Companies Rebuild Trust During the Pandemic

      By: Sandra J. Sucher and Shalene Gupta
      Many workers feel battered and distrustful after almost two years of COVID-19 instability. But it's not too late for managers—even those who made damaging missteps—to repair these relationships, say Sandra Sucher and Shalene Gupta. View Details
      Keywords: COVID-19; Trust; Employee Relationship Management
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      Sucher, Sandra J., and Shalene Gupta. "3 Steps to Help Companies Rebuild Trust During the Pandemic." Harvard Business School Working Knowledge (January 20, 2022).
      • November 2021
      • Teaching Note

      Globalizing Japan's Dream Machine: Recruit Holdings Co., Ltd.

      By: Sandra J. Sucher and Shalene Gupta
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      Sucher, Sandra J., and Shalene Gupta. "Globalizing Japan's Dream Machine: Recruit Holdings Co., Ltd." Harvard Business School Teaching Note 322-072, November 2021.
      • November 2021
      • Teaching Note

      The NCB Capital Turnaround: Waking the Sleeping Giant

      By: Sandra J. Sucher, Gamze Yucaoglu, Shalene Gupta and Fares Khrais
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      Sucher, Sandra J., Gamze Yucaoglu, Shalene Gupta, and Fares Khrais. "The NCB Capital Turnaround: Waking the Sleeping Giant." Harvard Business School Teaching Note 322-071, November 2021.
      • November 2021
      • Case

      Tommy Hilfiger Adaptive: Fashion for All

      By: Elizabeth A. Keenan, Sandra J. Sucher and Shalene Gupta
      In Fall 2017, Tommy Hilfiger launched Tommy Hilfiger Adaptive, a line of adaptive and inclusive fashion apparel intended to make dressing easier. Now, Tommy Hilfiger is planning to launch Tommy Hilfiger Adaptive internationally in early 2020. The prospect of making... View Details
      Keywords: Marketing And Society; Brands; Fashion; Inclusion; Consumer; Corporate Social Responsibility; Retail; Apparel; Disability; Accessibility; Marketing; Brands and Branding; Marketing Communications; Product Marketing; Social Marketing; Product Launch; Product Positioning; Marketing Strategy; Social Enterprise; Society; Corporate Social Responsibility and Impact; Social Issues; Consumer Behavior; Fashion Industry; Consumer Products Industry; Apparel and Accessories Industry; Retail Industry; United States; North America
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      Keenan, Elizabeth A., Sandra J. Sucher, and Shalene Gupta. "Tommy Hilfiger Adaptive: Fashion for All." Harvard Business School Case 522-053, November 2021.
      • August 2021 (Revised November 2021)
      • Case

      The NCB Capital Turnaround: Waking the Sleeping Giant

      By: Sandra J. Sucher, Gamze Yucaoglu, Shalene Gupta and Fares Khrais
      The case opens in 2019, five years after, Sarah Al Suhaimi, CEO of NCB Capital (NCBC), the investment arm of Saudi’s largest bank, NCB, took the helm. Having successfully turned the business to make it the market leader, she was contemplating her next steps as... View Details
      Keywords: Turnaround; Investment Banking; Financial Institutions; Change Management; Leadership; Business Model; Strategy; Business and Stakeholder Relations; Management Teams; Asset Management; Growth and Development Strategy; Saudi Arabia
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      Sucher, Sandra J., Gamze Yucaoglu, Shalene Gupta, and Fares Khrais. "The NCB Capital Turnaround: Waking the Sleeping Giant." Harvard Business School Case 322-043, August 2021. (Revised November 2021.)
      • 2021
      • Book

      The Power of Trust: How Companies Build It, Lose It, Regain It

      By: Sandra J. Sucher and Shalene Gupta
      Trust is the most powerful force underlying the success of every business. Yet it can be shattered in an instant, with a devastating impact on a company’s market cap and reputation. How to build and sustain trust requires fresh insight into why customers, employees,... View Details
      Keywords: Power; Corporate Culture; Future Of Work; Innovation; Technology Strategy; Automation; Stakeholder Engagement; Employee Attitude; Customer Behavior; Shareholder Value; Government And Business; Impact Investing; Corporate Change And Sustainability; Trust; Power and Influence; Globalization; Leadership; Organizational Culture; Innovation and Invention; Human Resources; Information Technology; Strategy; Corporate Accountability; Asia; Europe; South America; Middle East; North and Central America
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      Sucher, Sandra J., and Shalene Gupta. The Power of Trust: How Companies Build It, Lose It, Regain It. New York: PublicAffairs, 2021.
      • June 2021 (Revised December 2021)
      • Case

      Suzhou Good-Ark Electronics: Creating and Implementing a Sage Culture

      By: Sandra J. Sucher, Nien-he Hsieh, Susan J. Winterberg, Nancy Hua Dai and Shalene Gupta
      Suzhou Good-Ark, a Chinese semiconductor implemented "Sage Culture" management based on traditional Chinese philosophy. Productivity doubled, turnover decreased, and employee satisfaction shot up. By 2015, more than 2,000 companies had toured Wu’s factories, and Wu had... View Details
      Keywords: Leadership Philosophy; Leadership; Management Style; Organizational Culture; Transformation; Performance; Semiconductor Industry; China; Singapore
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      Sucher, Sandra J., Nien-he Hsieh, Susan J. Winterberg, Nancy Hua Dai, and Shalene Gupta. "Suzhou Good-Ark Electronics: Creating and Implementing a Sage Culture." Harvard Business School Case 321-085, June 2021. (Revised December 2021.)
      • January 11, 2021
      • Article

      The Breach of the U.S. Capitol Was a Breach of Trust

      By: Sandra J. Sucher and Shalene Gupta
      This article frames the January 6th attack of the U.S. Capitol as a betrayal of our trust in government. Using Sucher and Gupta’s trust framework, the article explains how the attacks were a failure of the four elements of trust: competence, motives, fair means, and... View Details
      Keywords: Violence; Trust; Government and Politics
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      Sucher, Sandra J., and Shalene Gupta. "The Breach of the U.S. Capitol Was a Breach of Trust." Harvard Business Review Digital Articles (January 11, 2021).
      • April 24, 2020
      • Article

      How to Make Furloughs More Humane

      By: Sandra J. Sucher and Shalene Gupta
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      Sucher, Sandra J., and Shalene Gupta. "How to Make Furloughs More Humane." Harvard Business Review Digital Articles (April 24, 2020).
      • October 2019 (Revised February 2020)
      • Technical Note

      A Framework for Interpersonal Skills Development

      By: Sandra J. Sucher
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      Sucher, Sandra J. "A Framework for Interpersonal Skills Development." Harvard Business School Technical Note 320-040, October 2019. (Revised February 2020.)
      • July 2019
      • Article

      Leading with Trust

      By: Sandra J. Sucher and Shalene Gupta
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      Sucher, Sandra J., and Shalene Gupta. "Leading with Trust." Special Issue on Broken Trust. Harvard Business Review: The Big Idea (July 2019).
      • July 2019
      • Article

      The Elements of a Good Company Apology

      By: Sandra J. Sucher and Shalene Gupta
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      Sucher, Sandra J., and Shalene Gupta. "The Elements of a Good Company Apology." Special Issue on Broken Trust. Harvard Business Review: The Big Idea (July 2019).
      • July 2019
      • Article

      The Trust Crisis

      By: Sandra J. Sucher and Shalene Gupta
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      Sucher, Sandra J., and Shalene Gupta. "The Trust Crisis." Special Issue on Broken Trust. Harvard Business Review: The Big Idea (July 2019).
      • March 14, 2019
      • Article

      How Boeing Should Have Responded to the 737 Max Safety Crisis

      By: Sandra J. Sucher
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      Sucher, Sandra J. "How Boeing Should Have Responded to the 737 Max Safety Crisis." Harvard Business Review Digital Articles (March 14, 2019).
      • May–June 2018
      • Article

      Layoffs That Don't Break Your Company: Better Approaches to Workforce Transition

      By: Sandra J. Sucher and Shalene Gupta
      Today layoffs have become companies’ default response to the challenges created by advances in technology and global competition. Yet research shows that job cuts rarely help senior leaders achieve their goals. Too often, they’re done for short-term gain, but the cost... View Details
      Keywords: Job Cuts and Outsourcing; Organizational Change and Adaptation; Employees; Transition; Strategic Planning
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      Sucher, Sandra J., and Shalene Gupta. "Layoffs That Don't Break Your Company: Better Approaches to Workforce Transition." Harvard Business Review 96, no. 3 (May–June 2018): 122–129.
      • April 2018
      • Case

      Globalizing Japan's Dream Machine: Recruit Holdings Co., Ltd.

      By: Sandra J. Sucher and Shalene Gupta
      Recruit Holdings, an advertising media, staffing, and business support conglomerate was founded in 1960 by Hiromasa Ezoe. Recruit was built on the principle that the company should add value to society. To do this, it hired young and talented employees and created a... View Details
      Keywords: Business Conglomerates; Mission and Purpose; Organizational Culture; Crime and Corruption; Transition; Globalization; Japan
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      Sucher, Sandra J., and Shalene Gupta. "Globalizing Japan's Dream Machine: Recruit Holdings Co., Ltd." Harvard Business School Case 318-130, April 2018.
      • Article

      Case Study: Follow Dubious Orders or Speak Up?

      By: Sandra J. Sucher and Matthew Preble
      The article discusses an intern for the technology security company Zantech addressing her concerns about her boss in Seoul, South Korea, regarding an inappropriate suggestion on misrepresenting her identity. An overview of the ethical aspects of addressing her... View Details
      Keywords: Ethics; Labor and Management Relations; Organizational Culture
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      Sucher, Sandra J., and Matthew Preble. "Case Study: Follow Dubious Orders or Speak Up?" Harvard Business Review 95, no. 4 (July–August 2017): 139–141.
      • April 2017
      • Teaching Plan

      An Intern's Dilemma (A) and (B)

      By: Sandra J. Sucher
      Teaching Plan for HBS Nos. 316-128 and 316-129. View Details
      Keywords: Conflict; Leadership; Conflict Management; Competition; Ethics; Knowledge Acquisition; Organizational Culture; Employees; Power and Influence
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      Sucher, Sandra J. "An Intern's Dilemma (A) and (B)." Harvard Business School Teaching Plan 317-117, April 2017.
      • 2016
      • Report

      Michelin: Socially Responsible Industrial Restructuring

      By: Sandra J. Sucher and Susan J. Winterberg
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      Sucher, Sandra J., and Susan J. Winterberg. "Michelin: Socially Responsible Industrial Restructuring." Report, 2016.
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