Publications

January 1990 (Revised February 1990)
Teaching Note

Fabritek Corp., Teaching Note

Teaching Note for (9-669-004). View Details

Keywords: Manufacturing Industry

January 1990 (Revised February 1990)
Teaching Note

Great Lakes Diversified Corp.: The Detroit Plant--1980, Teaching Note

January 1990 (Revised February 1990)
Teaching Note

Sedalia Revisited, Teaching Note

Teaching Note for (9-687-004). View Details

Keywords: Factories, Labs, and Plants; Design; Quality; System; Employees; Framework; Competition; Production; Strategy

January 1990
Teaching Note

Andreas Stihl Machinenfabrik, Teaching Note

Keywords: Manufacturing Industry

January 1990 (Revised January 1990)
Teaching Note

Corning Glass Works: Erwin Automotive Plant, Note on Ethical Issues, Teaching Note

January 1990
Article

An Integrated Approach to Customer Service

By: R. D. Shapiro and H. Mathe

Keywords: Customers

June 1989
Teaching Note

Rio Bravo Electricos, General Motors Corp., Teaching Note

December 1988
Case

Great Lakes Diversified Corp.: The Detroit Plant--1980

Keywords: Buildings and Facilities; Planning; Production; Strategy; Michigan

September 1988 (Revised December 1998)
Case

Donner Co.

The management of a small manufacturer of circuit boards faces a number of production and operations management problems. The first day on this case is used to analyze the production capacity of various stages in the process and to examine bottlenecks and key... View Details

Keywords: Information Management; Management; Management Practices and Processes; Production; Performance Capacity; Problems and Challenges; Semiconductor Industry

Educators

September 1988 (Revised September 1994)
Background Note

Note on Process Analysis (Abridged)

Provides an introductory note to production processes and the use of flow diagrams. View Details

Keywords: Management Analysis, Tools, and Techniques; Management Practices and Processes; Production

Educators

August 1988 (Revised January 1989)
Supplement

Kristen's Cookie Co. (B), Master Diskette

May 1988 (Revised June 2023)
Case

National Cranberry Cooperative, 1996

Describes the continuous flow process used to process cranberries into juice and/or sauce. Requires student to analyze process flows to determine where the bottlenecks are and to decide how, and whether, to expand capacity. Original version written by J.G. Miller and... View Details

Keywords: Logistics; Performance Capacity; Performance Improvement; Supply Chain; Mathematical Methods; Cost vs Benefits; Production

Educators