Richard L. Nolan - Publications - Faculty & Research - Harvard Business School

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June 1996 (Revised January 1999)
Case

XcelleNet, Inc. (A)

By: Stephen P. Bradley, Richard L. Nolan and James Leonard

XcelleNet, a $35 million system software company based in Atlanta, was founded in 1986 to address the computing needs of a class of remote and mobile users and data that were rarely connected to a network. Though the clear first mover and leader in the remote... View Details

Keywords: Technological Innovation; Opportunities; Competitive Strategy; Competitive Advantage; Technology Networks; Computer Industry; Atlanta

February 1996
Case

CIGNA Property and Casualty Reengineering (B)

By: Richard L. Nolan, Donna B. Stoddard, Chiara Francalanci and Elise C Martin

In 1993 CIGNA Property and Casualty embarked on a full transformation effort under a new leadership team headed by Gerry Isom. This case presents progress through September 1995. View Details

Keywords: Transformation; Corporate Entrepreneurship; Human Resources; Leading Change; Organizational Design; Groups and Teams

December 1995
Teaching Note

Rank Xerox U.K. (A) (B) TN

By: Thomas H. Davenport and Richard L. Nolan

December 1995
Teaching Note

KPMG Peat Marwick: The Shadow Partner TN

By: Lynda M. Applegate, Richard L. Nolan and Janis Lee Gogan

Teaching Note for (9-492-002). View Details

November 1995
Background Note

Overview and Syllabus for a Course on Business Process Reengineering

By: Thomas H. Davenport and Richard L. Nolan

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November 1995
Course Overview Note

Reengineering the Organization, Course Overview and Syllabus

By: Richard L. Nolan and Donna B. Stoddard

Keywords: Organizational Change and Adaptation; Restructuring

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November 1995
Background Note

Reengineering a Business Process

By: Richard L. Nolan and Thomas H. Davenport

Describes the six steps included in most reengineering initiatives: selecting the processes for reengineering; identifying change enablers; developing a business vision of process objectives; understanding and measuring existing processes; designing and prototyping the... View Details

Keywords: Goals and Objectives; Management Practices and Processes; Change Management; Measurement and Metrics

1995
Book

Creatieve destructie: Zes fasen voor bedriftstransformatie

By: R. L. Nolan and D. C. Croson

Keywords: Organizational Change and Adaptation; Transformation

1995
Working Paper

The Effect of Information Technology on Organizational Structure: A Critical Review

By: Hossam Galal and Richard L. Nolan

September 1995
Teaching Note

Mrs. Fields' Cookies TN

By: Richard L. Nolan

Teaching Note for (9-189-056). View Details

Keywords: Food and Beverage Industry; Information Technology Industry

August 1995
Case

Air Products and Chemicals, Inc.: IT Organization and Architecture Challenges

By: Richard L. Nolan

Presents the outcome of Air Products ICON decentralization projects. New issues are explored, including the challenges of having a decentralized MIS staff, global network, client/server architecture, new data center issues, outsourcing, a new highly strategic customer... View Details

Keywords: Information Technology; Information Infrastructure; Applications and Software; Organizational Design; Problems and Challenges

August 1995
Teaching Note

Air Products and Chemicals, Inc.: IT Organization and Architecture Challenges TN

By: Richard L. Nolan

Teaching Note for (9-196-017). View Details

August 1995
Teaching Note

State Street Boston Corporation: Leading with Information Technology TN

By: Richard L. Nolan, Donna B. Stoddard and Chiara Francalanci

Teaching Note (5-196-058). View Details

Keywords: Information Technology; Financial Institutions; Transformation; Technology Adoption; Information Management; Competitive Strategy; Financial Services Industry

August 1995
Teaching Note

Xerox: Outsourcing Global Information Technology Resources TN

By: Richard L. Nolan

Teaching Note for (9-195-158). View Details

Keywords: Revenue; Information Technology; Technological Innovation; Contracts; Decisions; Job Cuts and Outsourcing; Computer Industry

August 1995 (Revised August 1995)
Case

CIGNA Property and Casualty Reengineering (A)

By: Richard L. Nolan, Donna B. Stoddard, Chiara Francalanci and Elise C Martin

Reengineering was introduced at CIGNA Corp. in 1988. CIGNA entered a second wave reengineering effort through a major project at CIGNA P&C, one of CIGNA's larger businesses. P&C was in financial crisis and as a result brought in a new executive team in 1991 to head the... View Details

Keywords: Transformation; Cost vs Benefits; Design; Growth and Development; Analytics and Data Science; Growth and Development Strategy; Balanced Scorecard; Financial Crisis; Crisis Management; Projects; Information Technology; Insurance Industry

August 1995
Teaching Note

KPMG Peat Marwick: The Shadow Partner TN

By: Richard L. Nolan

Teaching Note for (9-492-002). View Details

August 1995
Teaching Note

CIGNA Property and Casualty Reengineering (A) TN

By: Richard L. Nolan

Teaching Note for (9-196-059). View Details

Keywords: Insurance Industry

July 1995 (Revised December 1996)
Background Note

Process of Creative Destruction, The: Business Transformation

By: Richard L. Nolan

Keywords: Creativity; Transformation

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July 1995
Background Note

Reengineering: Competitive Advantage and Strategic Jeopardy

By: Richard L. Nolan

Keywords: Competitive Advantage; Risk and Uncertainty

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1995
Working Paper

IT Architectures and Organizational Information Processing Capacity: A Synthesis and Illustration

By: Chiara Francalanci and Richard L. Nolan

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