Publications

Educators

Purchase

December 1990 (Revised February 1991)
Supplement

Hill, Holliday, Connors, Cosmopulos, Inc. Advertising (B)

Keywords: Advertising Industry

July 1990 (Revised August 1995)
Case

Symantec--1982-90

As Symantec grew from a small, upstart software development company to a major player in the software development industry, the channels of information flow and the internal communication needs of the company became more complex. The geographically-dispersed structure... View Details

Keywords: Applications and Software; Communication Technology; Communication; Organizational Change and Adaptation; Employee Relationship Management; Growth and Development; Knowledge Dissemination; Knowledge Sharing; Knowledge Management; Information Technology Industry; United States

Educators

Purchase

February 1990 (Revised May 1992)
Teaching Note

Internal Revenue Service: ACS, Teaching Note

Teaching Note for (9-490-042). View Details

Keywords: Government Administration

February 1990 (Revised July 1990)
Case

Internal Revenue Service: Automated Collection System

Describes how the IRS's collection operations changed from a largely manual system (COF) to an automated system (ACS). A central aspect of ACS was the electronic scheduling and maintaining of work. While with ACS the IRS accomplished significant improvements in the... View Details

Keywords: Sovereign Finance; Revenue; Information Technology; Taxation; Change Management; Organizational Change and Adaptation; Organizational Design; Human Resources; Public Administration Industry; United States

Educators

Purchase

February 1990
Background Note

Note on Electronic Monitoring

Keywords: Performance

January 1990 (Revised June 1995)
Case

Colliers International Property Consultants

Describes the origins, organizational structure, management practices, and use of information technology (IT) in Colliers, a real estate network. Colliers provides local firms with a way to maintain local autonomy while gaining national and international coverage.... View Details

Keywords: Property; Organizational Structure; Information Technology; Management Practices and Processes; Partners and Partnerships; Business Model; Mission and Purpose; Business Growth and Maturation; Conflict and Resolution; Quality; Real Estate Industry

1990
Chapter

Rediscovering Functions in the MNC: The Role of Expertise in Firms' Response to Shifting Exchange Rates

By: D. Lessard and N. Nohria

Keywords: Experience and Expertise; International Finance

Article

Internal Differentiation Within Multinational Corporations

By: S. Ghoshal and N. Nohria

Keywords: Business Ventures; Global Range

Research Summary

A Hippocratic Oath for Management

The conduct of doctors is guided by the Hippocratic Oath, which provides a normative framework that shapes their identity and orientation towards society. In light of the diminished public trust in business managers, is it time for management to embrace its... View Details

Research Summary

Advancing Leadership: Research and Teaching

Despite the fact that most business schools' mission statement proclaim their commitment to developing leaders who can contribute in a meaningful way to the betterment of their organizations and society, research and teaching on leadership remains a fragmented and... View Details

Research Summary

Globalization & Corporate Transformation in India

Political and economic reforms in India, which started in 1992, have led to a dramatic transformation of Indian companies. The first decade of this transformation focused on improving operational efficiency to rival world class competitors. Having proved to themselves... View Details

Research Summary

Globalization of Human Capital

One of the most significant dimensions of the current wave of globalization is the globalization of human capital. Whether it is low cost, skilled manufacturing workers in China, software and customer service professionals in India, or highly skilled employees in... View Details

Research Summary

Leadership in Context

What can we learn from the great business leaders of the 20th century? To answer this question, we have assembled a unique database of 1000 American business leaders, each of whom has left an important legacy. Some of the initial insights we are gleaning from this... View Details

Research Summary

Understanding Human Nature

Recent advances in biological sciences provide great insights into the workings of the human brain and thereby into human nature. Drawing upon this research, my colleague Paul Lawrence and I propose a neo-Darwinian theory of human motivation based on four basic human... View Details

Research Summary

What Really Works: Fundamental Drivers of Corporate Performance