Leonard A. Schlesinger - Publications - Faculty & Research

January 1999 (Revised April 1999)
Case

Willow Creek Community Church (C): Rebuilding the Foundation

By: Leonard A. Schlesinger

Supplements the (A) case. View Details

Citation

Educators

Purchase

May 1998 (Revised October 2001)
Case

Taco Bell Inc. (1983-1994)

By: Lynda M. Applegate, Leonard A. Schlesinger and Dave DeLong

Details the actions of John Martin, newly named CEO, as he leads Taco Bell through a decade of incremental and radical changes. By the end of the case, total system sales within Taco Bell, a Mexican style fast-food restaurant chain and a division of PepsiCo, have grown... View Details

Keywords: Business Subsidiaries; Transformation; Economic Growth; Food; Leadership Style; Growth and Development Strategy; Organizational Design; Performance Effectiveness; Food and Beverage Industry; Service Industry; Mexico

Citation

Educators

Purchase

January 1998
Background Note

Marketspace Bookmall Competition

By: Jeffrey F. Rayport and Leonard A. Schlesinger

Overview of the Marketspace Bookmall Competition project for the Managing Marketspace Service Interfaces course. View Details

Citation

Educators

1997
Book

The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value

By: J. Heskett, W. E. Sasser Jr. and L. Schlesinger

Keywords: Profit; Service Industry

Citation

Find at Harvard

Article

Leading the High Capability Organization: Challenges for the Twenty-First Century

By: Leonard A. Schlesinger and James Heskett

Citation

Find at Harvard

fall 1996
Article

Internal Service Quality, Customer and Job Satisfaction: Linkages and Implications for Managers

By: Roger Hallowell, Leonard A. Schlesinger and Jeffrey Zornitsky

Citation

July 1996 (Revised January 1997)
Case

Northwest Airlines: Financing Maintenance Facilities in Minnesota--1991 (A)

By: Leonard A. Schlesinger and Davis Dyer

Citation

Find at Harvard

July 1996 (Revised January 1997)
Case

Northwest Airlines: Strategic Alliance and Strategic Position--May 1996

By: Leonard A. Schlesinger and Davis Dyer

Describes the strategic position of Northwest Airlines in 1996 and discusses its financial rebound and changes and improvements since the 1993 restructuring agreement. Describes the company's new strategy and its management of principal strategic assets, focusing at... View Details

Keywords: Air Transportation; Restructuring; Alliances; Competitive Strategy; Government Administration; Cooperation; Business Strategy; Air Transportation Industry; United States; Netherlands

Citation

Find at Harvard

July 1996 (Revised January 1997)
Case

Northwest Airlines: Brush with Bankruptcy (A)--November 1992

By: Leonard A. Schlesinger and Davis Dyer

Deals with Northwest's financial crisis between the fall of 1992 and the following spring. Northwest's leaders face the problem of how to meet an impending $600 million payment on the 1989 LBO loan when the airline had run out of cash. Concludes by outlining options... View Details

Keywords: Air Transportation; Restructuring; Leveraged Buyouts; Crisis Management; Insolvency and Bankruptcy; Financial Strategy; Financial Crisis; Air Transportation Industry; United States

Citation

Find at Harvard