Publications

Find at Harvard

Purchase

February 23, 2012
Blog Post

How to Turn an Obstacle into an Asset

By: Leonard A. Schlesinger, Charles F. Kiefer and Paul B. Brown

2012
Chapter

Learning Entrepreneurship Means Living Entrepreneurially

Purchase

June 16, 2011
Article

Start-up Revolution: Green Shoots of an Entrepreneurial Spring

By: Leonard A. Schlesinger and Daniel Isenberg

Article

Supporting Entrepreneurs in Muslim Countries

By: Leonard A. Schlesinger and Shadid A. Ansari

2010
Book

Action Trumps Everything: Creating What You Want in an Uncertain World

By: Leonard A. Schlesinger, Charles Kiefer and Paul B. Brown

Article

How Colleges Can Prosper During the Recession

Blog Post

Entrepreneur in Chief?: Obama Shows Signs of Understanding Innovation Process

By: Leonard A. Schlesinger and Craig Benson

Article

How to Rewrite the Biz-school Curriculum

Article

Interactive Case Study: The Analysis: Babson College Meets the Corporate Gender Challenge

Article

Strong Leadership and Teamwork Drive Culture and Performance Change: Ohio State University Medical Center 2000–2006

By: Leonard A. Schlesinger, Fred Sanfilippo, Neeli Bendapudi and Anthony Rucci

Several characteristics of academic health centers have the potential to create high levels of internal conflict and misalignment that can pose significant leadership challenges.

In September 2000, the positions of Ohio State University (OSU) senior vice... View Details

Keywords: Employee Relationship Management; Customer Value and Value Chain; Organizational Structure; Performance Improvement; Customer Satisfaction; Organizational Change and Adaptation; Leading Change; Service Delivery; Satisfaction; Health Care and Treatment; Health Industry; Ohio

Article

Campuses Pushing Green Revolution

March 2009
Article

Customer Experience Creation: Determinants, Dynamics and Management Strategies

By: Leonard A. Schlesinger, Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, Anne Roggeveen and Michael Tsiros

Retailers, such as Starbucks and Victoria's Secret, aim to provide customers a great experience across channels. In this paper we provide an overview of the existing literature on customer experience and expand on it to examine the creation of a customer experience... View Details

Keywords: Customer Focus and Relationships; Business Strategy; Growth and Development Strategy; Retail Industry

Find at Harvard