Publications
Publications
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(120,083)
- Faculty Publications (194)
- January 1998
- Background Note
Marketspace Bookmall Competition
Overview of the Marketspace Bookmall Competition project for the Managing Marketspace Service Interfaces course. View Details
- December 1997 (Revised April 1998)
- Case
Wildfire Communications, Inc. (D)
By: Jeffrey F. Rayport and Jamie O'Connell
Supplements the (A) case. View Details
- November–December 1997
- Article
Spark Innovation Through Empathic Design
By: D. A. Leonard and Jeffrey Rayport
- September–October 1997
- Article
Amazon.com: Portrait of a Cybercorporation
By: D. L. Louie and Jeffrey F. Rayport
- March 1997 (Revised April 1998)
- Case
Amazon.com (A)
Jeff Bezos, the founder and CEO of Amazon.com, an Internet-based bookseller, has created one of the most successful ventures for electronic commerce on the Web. With revenue growing at a pace of 30% per month, Bezos attributes the success of Amazon.com to its value... View Details
- March 1997 (Revised October 2000)
- Case
Streamline (A)
- March 1997 (Revised April 1998)
- Case
iQVC (A): www.qvc.com
- March 1997 (Revised February 2001)
- Case
The New York Times Electronic Media Company
By: Jeffrey F. Rayport and Dickson Louie
- February 1997 (Revised April 1998)
- Case
first direct (A)
Describes the operations and strategy of the world's largest, fastest growing branchless bank. Using a person-to-person interface over conventional phone lines, First Direct provides standard banking and related financial products to nearly 700,000 customers throughout... View Details
- February 1997 (Revised January 1998)
- Background Note
Day in the Life of The New York Times on the Web, A
- January–February 1997
- Article
The Coming Battle for Customer Information
By: John Hagel III and Jeffrey F. Rayport
- September 1996 (Revised June 1997)
- Case
QVC, Inc.
Illustrates the "Service Profit Chain" in action. QVC, whose initials stand for Quality, Value,, and Convenience, demonstrates clearly how a strong customer focus can lead to establishing a strong franchise in the retail sector and a highly profitable business whose... View Details
- 1996
- Working Paper
Global Friction Among Information Infrastructures
By: Jeffrey F. Rayport, George C. Lodge and Afroze Mohammed
- June 1996 (Revised December 1997)
- Case
VocalTec Communications Ltd. (A)
- April 1996 (Revised April 2004)
- Case
Virtual Vineyards
By: Jeffrey F. Rayport, Alvin J. Silk, Lisa Klein Pearo and Thomas A. Gerace
Virtual Vineyards markets wine from small California vineyards directly to consumers through its site on the World Wide Web. It also facilitates fulfillment of customer orders. The case focuses on the ways in which Virtual Vineyards provides value to end consumers... View Details
- March 1996 (Revised November 1999)
- Case
Wildfire Communications Inc. (B)
By: Jeffrey F. Rayport and Jamie O'Connell
Supplements the (A) case. View Details