Publications

Keywords: Change Management

January 1976
Background Note

Managing Change, Part I: The Problem of Resistance

By: John P. Kotter and Jay W. Lorsch

Keywords: Change Management

December 1975 (Revised January 1987)
Background Note

Note on Organization Design

Deals with the organizational designer trying to create a structure, rewards, and a system of measurement that are compatible with the external environment, strategy, tasks, the members of the organization, management style, and the existing culture. View Details

Keywords: Organizational Design

January 1975 (Revised September 1982)
Case

First Federal Savings (A)

Raises questions about basing a reward system on profit and changing MBO indicators through time. View Details

Keywords: Motivation and Incentives; Compensation and Benefits; Banking Industry

January 1975 (Revised April 1983)
Supplement

First National City Bank Operating Group (A1)

Supplements the (A) case. View Details

Keywords: Banking Industry

January 1975 (Revised February 1983)
Supplement

First National City Bank Operating Group (B1)

Supplements the (B) case. View Details

Keywords: Banking Industry

1974
Book

Organizations and Their Members: A Contingency Approach

By: J. W. Lorsch and John Morse

Keywords: Organizations

June 1974 (Revised April 1983)
Background Note

Managing Change

Keywords: Change Management

March 1974 (Revised June 1995)
Case

First National City Bank Operating Group (B)

Growth in demands on the bank's "back office" required a totally new approach to management. New stress on systems orientation, objectives, measurement, process design and control has resulted in lower costs, fewer people, and higher quality. Also resulted in fear,... View Details

Keywords: Change Management; Transition; Banks and Banking; Management Practices and Processes; Managerial Roles; Production; Outcome or Result; Banking Industry

March 1974 (Revised June 1996)
Case

First National City Bank Operating Group (A)

Growth in the banking field has produced new demands on the "back office." Traditional management practices in check processing and paper handling operations have resulted in ten years of cost increases and quality loss. New manager of the operating group faces an... View Details

Keywords: Change Management; Transition; Banks and Banking; Management Practices and Processes; Managerial Roles; Production; Banking Industry