Publications
Publications
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- All HBS Web
(118,336)
- Faculty Publications (166)
- July 2000 (Revised October 2000)
- Case
Cisco Systems: Are You Ready? (A)
By: James L. Heskett and John P. Morgridge
An Internet service provider, INS, in which Cisco Systems has a minority ownership stake, receives an offer of $3.1 billion from Cisco's rival Lucent. Cisco's management has to decide whether to act on a request from INS management that Cisco make a counteroffer. The... View Details
- July 2000 (Revised September 2001)
- Teaching Note
Cisco Systems: Are You Ready? (A) and (B) TN
By: James L. Heskett
Teaching Note for (9-901-002) and (9-901-003). View Details
- July 2000
- Case
Cisco Systems: Are You Ready? (B)
By: James L. Heskett and John P. Morgridge
Supplements the (A) case. View Details
- March 2000
- Teaching Note
Oxford Health Plans (A): Specialty Management [and] Oxford Health Plans (B): Crisis Strikes TN
By: James L. Heskett, Richard M.J. Bohmer and Jody H. Gittell
Teaching Note for (9-898-042) and (9-800-366). View Details
- January 2000
- Teaching Note
NYPD New TN
By: James L. Heskett
Teaching Note for (9-396-293). View Details
Keywords: Public Administration Industry
- September–October 1991
- Article
The Service Driven Service Company
By: Leonard A. Schlesinger and James Heskett
- February 1999 (Revised April 1999)
- Teaching Note
GE: We bring good things to life (A) and (B)TN
By: James L. Heskett
Teaching Note for (9-899-162) and (9-899-163). View Details
- January 1999 (Revised February 2000)
- Case
GE...We bring good things to life. (A)
By: James L. Heskett
Jack Welch and the Corporate Executive Council of General Electric are faced with a decision about whether and how to implement a six-sigma quality-improvement effort in the context of many other initiatives already undertaken at GE in recent years. View Details
- January 1999 (Revised February 2000)
- Case
GE: We bring good things to life. (B)
By: James L. Heskett
Supplements the (A) case. View Details
- April 1998
- Teaching Note
Oxford Specialty Management (A) TN
By: Richard M.J. Bohmer, James L. Heskett and Jody H. Gittell
Teaching Note for (9-898-042). View Details
- November 1997 (Revised December 1999)
- Case
Cinemex
By: James L. Heskett
The founders of Cinemex, the largest capitalized venture start-up in Mexican history, are debating several issues concerning the operations of their new chain of motion picture theatres in Mexico City. The first concerns whether some seats should be left unsold to... View Details
- October 1997 (Revised March 2000)
- Case
Oxford Health Plans: Specialty Management (A)
By: James L. Heskett, Jody H. Gittell and James Slayton
Describes an innovative approach to organizing health care proposed by Oxford CEO Steve Wiggins. Wiggins contends that the primary care physician "gatekeeper" model typically used by health maintenance organizations to control access to and coordinate specialist care... View Details
- April 1996 (Revised June 1999)
- Case
NYPD New
By: James L. Heskett
Police Commissioner Bratten and his staff have led a process designed to create a results-oriented police department from one that previously emphasized and measured effort. With increasing budgeting pressures, the next phase of effort calls for increasing emphasis on... View Details
- March 1996
- Case
Banc One--1996
By: James L. Heskett and Thomas N. Urban Jr
In February 1995, Banc One faced the replacement of the "Uncommon Partnership," a basic operating strategy that had served it well for years. Leadership now struggled with the new protocols for replacement operating strategies. View Details
- March 1996
- Case
Intuit: The TurboTax/MacInTax Crisis (C)
By: James L. Heskett
Keywords: Crisis Management
- March 1996
- Case
Intuit: The TurboTax/MacInTax Crisis (D)
By: James L. Heskett
Keywords: Crisis Management
- March 1996
- Case
Intuit: The TurboTax/MacInTax Crisis (A)
By: James L. Heskett
Keywords: Crisis Management