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Soltes, Eugene F.Remove Soltes, Eugene F. →

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  • July 2011
  • Teaching Note

Aman Resorts and Aman Resorts (B) (TN)

By: Eugene Soltes
Teaching Note for 111-012 and 111-015. View Details
Keywords: Strategy; Operations; Employees; Quality; Accommodations Industry
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  • March 2011
  • Article

What Do Dividends Tell Us About Earnings Quality

By: Douglas Skinner and Eugene F. Soltes
Over the past 30 years, there have been significant changes in the distribution of earnings (cross-sectional variation has increased, with increasing left skewness) as well as in corporate payout policy, with many fewer firms paying dividends and the emergence of stock... View Details
Keywords: Distribution; Business Earnings; Change; Policy; Stocks; Investment Return; Performance Consistency; Quality
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  • November 2010 (Revised April 2011)
  • Case

Aman Resorts

By: Eugene Soltes and Aldo Sesia
This case describes the operating model and philosophy of this high-end set of global properties. Aman relies on employees taking considerable initiative to deliver the highest quality personalized service in the hospitality industry. The case also highlights Aman's... View Details
Keywords: Business Model; Customer Focus and Relationships; Customer Satisfaction; Globalized Firms and Management; Employees; Service Delivery; Business Strategy; Accommodations Industry
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  • November 2010 (Revised April 2011)
  • Supplement

Aman Resorts (B)

By: Eugene Soltes and Aldo Sesia
The (B) case describes how employees are rewarded and compensated and is used to supplement the (A) case. View Details
Keywords: Customer Focus and Relationships; Customer Satisfaction; Globalized Firms and Management; Compensation and Benefits; Employees; Performance Evaluation; Motivation and Incentives; Accommodations Industry
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  • November 2010 (Revised December 2015)
  • Background Note

Spans of Control and Accountability

By: Eugene F. Soltes
Overview of Spans of Control and Accountability. View Details
Keywords: Organizational Design
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  • March 2010 (Revised January 2011)
  • Teaching Note

A Letter from Prison (TN)

By: Eugene F. Soltes
Teaching Note for [110045]. View Details
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  • December 2009 (Revised January 2024)
  • Case

A Letter from Prison

By: Eugene Soltes
Stephen Richards, the former global head of sales at Computer Associates, Inc. (CA), is serving a seven-year prison sentence for financial fraud. In the case, Richards responds to a number of questions about managerial responsibility and the manipulation of financial... View Details
Keywords: Accounting; Crime and Corruption; Ethics; Corporate Accountability; Managerial Roles
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