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Edmondson, Amy C.Remove Edmondson, Amy C. →

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  • 2002
  • Working Paper

Control Systems for Customer Behavior

By: Frances X. Frei, Amy C. Edmondson and Corey Hajim
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  • October 2002 (Revised March 2013)
  • Case

Intermountain Health Care

By: Richard M.J. Bohmer, Amy C. Edmondson and Laura Feldman
Intermountain Health Care (IHC), an integrated delivery system based in Utah, has adopted a new strategy for managing health care delivery. The approach focuses management attention not only on the facilities where care takes place but also on physician decision making... View Details
Keywords: Ethnicity; Innovation Strategy; Cost Management; Information Technology; Organizational Structure; Technology Adoption; Performance Improvement; Problems and Challenges; Adoption; Change Management; Cost vs Benefits; Health Care and Treatment; Health Industry; Utah
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  • September 2002 (Revised November 2002)
  • Case

Transformation at the IRS

By: Amy C. Edmondson, Frances X. Frei and Corey B. Hajim
Describes the service transformation occurring at the U.S. Internal Revenue Service. Plagued by a history of poor service, enormous complexity, and an insular employee base, the 100,000-person organization grapples with a turnaround process that attempts to change... View Details
Keywords: Service Delivery; Service Operations; Organizational Structure; Taxation; Organizational Culture; Transformation; Public Administration Industry; United States
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  • September 2002
  • Article

Situated Knowledge and Learning in Dispersed Teams

By: Deborah Sole and Amy Edmondson
Keywords: Knowledge; Learning; Groups and Teams
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  • 2002
  • Working Paper

How Values Backfire: Leadership, Attribution, and Disenchantment in a Values-Driven Organization

By: Sandra E. Cha and Amy C. Edmondson
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  • 2002
  • Working Paper

Learning as Strategy Dependent: Tradeoffs in New Technology Implementation

By: Richard Bohmer, Amy Edmondson, Gary Pisano and Ann B. Winslow
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  • 2002
  • Working Paper

Framing for Learning: Lessons in Successful Technology Implementation

By: Amy C. Edmondson
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  • 2002
  • Chapter

Bridging Knowledge Gaps: Learning in Geographically Dispersed Cross-Functional Development Teams

By: D. Sole and A. Edmondson
Keywords: Knowledge Sharing; Knowledge Acquisition; Learning; Groups and Teams; Geographic Location; Organizational Structure
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  • March 2002
  • Article

Leading Organizational Learning in Health Care

By: J. S. Carroll and A. C. Edmondson
Keywords: Leadership; Organizations; Learning; Health Care and Treatment; Health Industry
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  • 2002
  • Working Paper

Managing the Risk of Learning: Psychological Safety in Work Teams

By: Amy C. Edmondson
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  • March – April 2002
  • Article

The Local and Variegated Nature of Learning in Organizations: A Group-Level Perspective

By: Amy C. Edmondson
Keywords: Learning; Organizations; Perspective; Local Range
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  • 2002
  • Working Paper

A Dynamic Model of Top Management Team Effectiveness: Managing Unstructured Task Streams

By: Amy C. Edmondson, Michael A. Roberto and Michael Watkins
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  • 2002
  • Article

Managing Routine Exceptions: A Model of Nurse Problem Solving Behavior

By: A. L. Tucker and Amy C. Edmondson
Keywords: Management; Health; Problems and Challenges; Behavior
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  • 2002
  • Article

When Problem Solving Prevents Organizational Learning

By: Anita L. Tucker, Amy C. Edmondson and Steven Spear
Keywords: Problems and Challenges; Organizations; Learning
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  • Article

Disrupted Routines: Team Learning and New Technology Adaptation

By: Amy C. Edmondson, Richard Bohmer and Gary P. Pisano
Keywords: Learning; Information Technology; Groups and Teams; Disruption
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  • November 2001
  • Teaching Note

Catalyst Medical Solutions (TN)

By: Richard M.J. Bohmer, Amy C. Edmondson and Laura Feldman
Teaching Note for (9-601-014). View Details
Keywords: Medical Devices and Supplies Industry
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  • November 2001 (Revised September 2007)
  • Case

Children's Hospital and Clinics (A)

By: Amy C. Edmondson, Michael Roberto and Anita L. Tucker
Describes the major phases of an initiative designed to transform the organization and enhance patient safety. Raises interesting questions about how to encourage candid discussion about failures while continuing to hold people accountable for their performance. View Details
Keywords: Health Care and Treatment; Leading Change; Business Processes; Organizational Change and Adaptation; Organizational Culture; Performance Improvement; Safety; Health Industry
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  • October 2001
  • Article

Speeding Up Team Learning

By: Amy C. Edmondson, Richard Bohmer and Gary P. Pisano
Keywords: Learning
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  • June 2001
  • Article

Organizational Differences in Rates of Learning: Evidence from the Adoption of Minimally Invasive Cardiac Surgery

By: Gary P. Pisano, Richard Bohmer and Amy C. Edmondson
Keywords: Organizations; Learning; Health Care and Treatment; Health Industry
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  • 2001
  • Working Paper

Situated Knowledge and Learning in Dispersed Teams

By: Deborah Sole and Amy C. Edmondson
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