Publications

November 2006
Article

Facing Ambiguous Threats

By: Michael A. Roberto, Richard M.J. Bohmer and Amy C. Edmondson

November 2006
Article

Making It Safe: The Effects of Leader Inclusiveness and Professional Status on Psychological Safety and Improvement Efforts in Health Care Teams

By: Ingrid Marie Nembhard and A. Edmondson

Keywords: Leadership; Health; Safety

2006
Working Paper

Three Perspectives On Team Learning: Outcome Improvement, Task Mastery, And Group Process

By: A. Edmondson, James R. Dillon and Kathryn S. Roloff

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2006
Working Paper

When Learning and Performance Are at Odds: Confronting the Tension

By: Sara J. Singer and Amy C. Edmondson

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Article

Too Hot to Handle? How to Manage Relationship Conflict

By: A. C. Edmondson and D. M. Smith

Keywords: Management; Relationships; Conflict and Resolution

June 2006 (Revised March 2013)
Supplement

Phase Zero: Introducing New Services at IDEO (B)

By: Amy C. Edmondson and Kathryn S. Roloff

Keywords: Consulting Industry

April 2006 (Revised October 2006)
Case

Dansko, Inc.

By: Amy C. Edmondson and Victoria Winston

For the past 18 months, Mandy Cabot had worried that the shoe business she had built into a thriving operation with $90 million in annual revenue and over 110 employees might instead be a "house of cards." The management philosophy that had guided Dansko's growth,... View Details

Keywords: Organizational Culture; Revenue; Experience and Expertise; Employee Relationship Management; Mergers and Acquisitions; Management Teams; Apparel and Accessories Industry

April 2006 (Revised April 2008)
Teaching Note

YUM! Brands, Inc: A Corporate Do-Over (TN)

By: Frances X. Frei and Amy C. Edmondson

Keywords: Food and Beverage Industry

March 2006
Background Note

Influencing Customer Behavior in Service Operations

By: Frances X. Frei and Amy C. Edmondson

Explores ways in which service firms can influence the behavior of their customers. Drawing from research on employee motivation and applying it to customer motivation, the note describes two levels of managerial control: instrumental control, which shapes behavior... View Details

Keywords: Customers; Governance Controls; Consumer Behavior; Service Operations; Emotions; Motivation and Incentives; Power and Influence; Service Industry

February 2006
Article

How Values Backfire: Leadership, Attribution and Disenchantment in a Values-Driven Organization

By: Sandra Cha and Amy Edmondson

Keywords: Values and Beliefs; Leadership; Organizations

2006
Working Paper

Too Hot to Handle? Engaging in Hot Conflict to Make Better Decisions and Build Resilient Management

By: Amy C. Edmondson and Diana M. Smith

2005
Working Paper

Silent Saboteurs: How Implicit Theories of Voice Inhibit the Upward Flow of Knowledge in Organizations

By: James R. Detert and Amy C. Edmondson

This article examines, in a series of three studies, how people working in organizational hierarchies wrestle with the challenge of upward voice. We first undertook in-depth exploratory research in a knowledge-intensive multinational corporation in which employee input... View Details

Keywords: Prejudice and Bias; Working Conditions; Knowledge Management; Attitudes; Organizational Culture

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November 2005 (Revised May 2007)
Case

Leading Change at Simmons (A)

By: Tiziana E. Casciaro, Amy C. Edmondson, Stacy McManus and Kate Roloff

Explores the challenge of managing large-scale organizational change at Simmons, an old and established company that manufactures and distributes mattresses. The new CEO, Charlie Eitel, hired to turn the organization's performance around, considers whether to implement... View Details

Keywords: Organizational Change and Adaptation; Motivation and Incentives; Leading Change; Employee Relationship Management; Manufacturing Industry; Consumer Products Industry; United States

November 2005 (Revised May 2007)
Supplement

Leading Change at Simmons (B)

By: Tiziana E. Casciaro, Amy C. Edmondson, Stacy McManus and Kate Roloff

September 2005 (Revised January 2006)
Case

Yum! Brands, Inc: A Corporate Do-Over

By: Frances X. Frei, Amy C. Edmondson, James Weber and Eliot Sherman

Describes the successful turnaround of the restaurant company Yum! Brands after its spin off from PepsiCo and covers how the company's leadership planned and executed on virtually every dimension of the employee experience. The main dilemma centers on what the company... View Details

Keywords: Product; Brands and Branding; Service Operations; Expansion; Trade; Leadership Development; Business or Company Management; Food and Beverage Industry; Retail Industry